T-Mobile – Salem, OR
It’s time to do something you love, work with a purpose, and take on a challenge like never before. Meet T-Mobile, America’s Un-carrier, serving… T-Mobile
T-Mobile – Salem, OR
Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited… T-Mobile
I have been working at T-Mobile part-time (More than a year)
Excellent commission that's uncapped. Depending on where you work, you can make over $3,000 in a month off commission alone. Great health benefits as well. John Legere is pretty damn awesome as a CEO too. A fun place to work depending on which store you're at. I would say it's easier to sell to customers at T-Mobile with the Uncarrier moves over the past two years as well. No overages really sells to people who've had to deal with Verizon and AT&T's shenanigans.
It's a customer service job. You're going to have idiots that believe nothing they've done is wrong and it's all your fault, regardless of what the situation is. On the other hand, you're going to have cool cats that you help time and time again because you did a great job and you've earned their business. It's a mixed bag. The small business push recently has been ridiculous. Unrealistic goals in terms of additions and what they'll bring to the company as managers sweating to produce results, meaning pressure on associates. On top of that, there's always some sort of new thing they want you to keep track of, whether it be referrals, @works, tablets, etc., which deteriorates the customer experience. Bad customer experience = more likely to seek business elsewhere. More or less though, your experience will be determined by who your manager is and your work ethic. It's really not a hard job at all, and my manager has been fantastic. I've read about some stores doing shady stuff to customers, but I can honestly say I haven't seen it done at the store I work at, and when an associate has done something like that to a customer, they're quickly dealt with (aka, they're finding a new job). These are minor quips from me though.
Advice to Management
I understand as a publicly-traded company, there's always going to be pressure for more activations and such, but you really need to a take a look at the small business focus and bring it back down to earth. Some of the target goals are delusional at best, and managers are suffering from it. They're too focused on hitting an unrealistic store goal than anything else and it negatively impacts us all.