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I have been working at TOG Hotel Properties full-time (More than a year)
Love working for IHG because I Love the loyalty program, but they don't follow IHG standards. This company pays well but you're basically selling your soul to the devil for money.
Terry Tognazzini is an eccentric, micro managing loon! Do your self a favor and keep looking. Terry does not care about customer service, he just wants everyone to do things his way which by the way never makes sense. When a manager is talking to an upset guest, Terry will pull him away just so he can talk to him for hours about nonsense and upsetting the guest even more! The front desk is stuck with this distraught guest!
Advice to Management
RUN! Management is a joke at this place! Management are nothing more than Terry's patsies. Your career is short lived because no matter how well you do, Terry will say you failed him and fire you.