TeleTech – Uniontown, PA
career in the customer service industry. We are currently hiring… . Being a TeleTech Customer Service Technical Support Representative will… TeleTech
I have been working at TeleTech full-time (Less than a year)
Good starting pay, over time available, steady work. You learn useful computer skills and gain product knowledge. Also, the job can be very interesting and challenging when helping customers. Training and coaches were very positive and I had a very good experience working with them.
Can be very mentally exhausting taking calls back to back. Navigation can be difficult when looking for correct procedure paths to follow. Often path instructions can be confusing to execute. Too much information to learn in a short period of time. Talk time is difficult to meet especially when you have to research and explain details to customers especially when they have many questions.
Advice to Management
More realistic hands on training for paths and how to execute processes correctly. Focus on call flow scripting the first three weeks of training so there will be no issue when taking calls. Better training on how to explain realistic account problems to customers to save time.