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TeleTech Customer Service Jobs in Morgantown, WV

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28 days ago

Customer Service Representative

TeleTech Morgantown, WV +2 locations

Being a TeleTech Customer Service Representative will place you in an exciting fast-paced career, where you can go… TeleTech

7 days ago

Customer Service

TeleTech Uniontown, PA

career in the customer service industry. We are currently hiring… . Being a TeleTech Customer Service Technical Support Representative will… TeleTech

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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
434 Ratings
  • Helpful (4)

    My Experience Working Here.

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    Current Employee - Customer Service in Morgantown, WV
    Current Employee - Customer Service in Morgantown, WV
    Neutral Outlook
    Approves of CEO

    I have been working at TeleTech full-time (Less than a year)


    Good starting pay, over time available, steady work. You learn useful computer skills and gain product knowledge. Also, the job can be very interesting and challenging when helping customers. Training and coaches were very positive and I had a very good experience working with them.


    Can be very mentally exhausting taking calls back to back. Navigation can be difficult when looking for correct procedure paths to follow. Often path instructions can be confusing to execute. Too much information to learn in a short period of time. Talk time is difficult to meet especially when you have to research and explain details to customers especially when they have many questions.

    Advice to Management

    More realistic hands on training for paths and how to execute processes correctly. Focus on call flow scripting the first three weeks of training so there will be no issue when taking calls. Better training on how to explain realistic account problems to customers to save time.

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