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I worked at TeleTech full-time (More than a year)
I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.
When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.
Advice to Management
Please don't force employees to push other services when the customers are calling in with problems with the services they have.