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I worked at Tenzing Managed IT Services full-time
The work load is very manageable and the fellow employees are very talented, plus getting your birthday off each year is a nice little treat.
Management does not always listen to their staff members and tend to do what they think is best, even when there is evidence to the contrary.
Advice to Management
Listen to your staff members, the front line workers have direct connections to your clients and can let you know quickly what they want.