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Lunch is provided every day, although it's pretty much the same (chicken, rice & veggies). Staff is friendly and supportive; overall the environment is nice (beautiful facility)
Parking is a pain-employees park their car on a service road (10 minute walk) where it is uncovered and easily banged into (rumored to happen often), there are cameras all over the place - directed at employees mostly. Security is constantly checking employees' cars and god forbid you parked illegally (like backing in). When it is busy, you are never given a break (even though you're on your feet) and fighting to keep your lunch hour is a must. Most Members are rude and treat you like trash. Working holidays are a must and are not paid (only full time employees who have worked there at least a year). Christmas is basically not celebrated and the word must not be spoken. Even Thanksgiving is called "Holiday", you would say "Happy Holiday"- perhaps it isn't deemed fair for the Canadian (many) members??
Advice to Management
Treat your employees better and give bonuses to those who work the holidays and don't get paid extra for working them; give your employees the benefit of a doubt - don't assume they are all ripping you off (it isn't a cash club-why all the cameras?) Let your employees park next to the buiding when it is pouring instead of writing them up when they park "illegally"or when they're late (because of the rain) - no one uses the tennis courts when it rains, duh, thus plenty of parking there. Hire supervisors who respect their employees instead of blame them or compete with them so they don't look bad.