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I worked at Time Warner Cable full-time (More than 8 years)
Time Warner Cable is a good entry level with advancement opportunities. Good benefits.Depending on your field good working conditions.
Upper Management does not always research what is best in saving company money and ensuring quality for the customer. Poor customer service and reputation in the industry.
Advice to Management
Research before outsourcing resources. Testing, repairing resources in house increases quality and saves money. Outside vendors do not take the same pride and are often staffed with low paid, overworked employees that could care less about quality.