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I worked at Transport Corporation of America full-time (More than 3 years)
Good health benefits. Only have to cover one holiday a year as a CSM.
Far longer hours than scheduled. Little to no support from team managers or upper management. Upper management not open to suggestions as far as improving processes. Open door policy is stated but not practiced. You work on a team but it's not a very team like atmosphere.
Advice to Management
Listen to your employees on the operational floor. They're the ones in the trenches with the customers and the drivers- they know best what's working and what's not.