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I have been working at Tumi part-time (Less than a year)
Great training and management. I knew nothing about luggage before I started but the training program was very effective and I quickly gained confidence in my product knowledge. Overall customers are very pleasant and appreciative. This is a high-end brand and they expect a high-end experience. I find this refreshing especially when compared to other retail jobs. I definitely recommend taking the job if you are given the opportunity! I is a slow paced environment with practically no stress!
The conversion counter!! You feel like a caged animal sometimes...when walking in/out you feel guilty for messing with the conversion! Luckily, the company does not have very high expectations with conversion.
Advice to Management
Less focus on KPI's and more focus on making sales. I know these figures are important but sometimes it feels like no sale would be better than a small sale...