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The industry is an exciting place to be right now. It kept many of us there doing our possible best under the poor management and inferior software design. We referred to being there to "drinking the Cool-aid". The biometric industry is an exciting and exhilarating place to be right now. The company wisely focused on the commercial applications rather than the government applications for biometric security and fraud prevention. For those of us who started shortly after the company launched and stuck it out for 5+ years, we felt were were really building something exciting - in spite of executive management.
The executive management was clueless. If I ever work for a start-up again, Prior to agreeing to join I will first get to know the people who are running the company and making the decisions. They will absolutely NEED experience with a start-up in an emerging technology, or they will absolutely believe in bringing in outside consultants to establish the proper procedures and policies. It is beyond us why the investor group did not get involved sooner. Kudos to the founders, Delgrosso and Orr, for ONE thing - a fantastic idea - just had absolutely no clue how to deliver on the idea. They had no processes and did not understand the value of "best practices." They used and abused the privilege of the fantastic talent (developers and sales) they baited to come on board. These talented people suffered under poor management; the lack of communication, incomplete or no processes for quality and services, disciplining when asking management "why?" or suggesting alternative more effective methods, changes in direction at the drop of the hat, spending money on international travel when we still needed to make a name in the USA, etc etc etc.
Advice to Management
Advice to the Investor Group: If the investor is still a believer in the ideas; commercial uses for biometrics as a method of preventing identity theft and saving businesses money in lost productivity, time theft and internal fraud - then my advice is to reach out to the alumni of US Biometrics (talented developers and sales), hire executive management with start-up experience, stay involved in operating the business and poise the company to successfully and profitably ride on the waves of the biometric frontier.