USAA – Phoenix, AZ
https://www.youtube.com/watch?v=Tzy-wk7Juo4 PURPOSE OF JOB As a Financial Adviso… USAA
I have been working at USAA full-time (More than 5 years)
No working weekends or Major Holidays. If you at least try at your job and you have a decent manager & director then they are very flexible with time off usually. This is not the case with every manager or director but you can usually switch jobs quickly to a new area within 6 months to a year if you get a bad one. You can move up quickly when there are openings available and you make connections. They pay extremely well even if you don't have a degree but you have customer service experience & a good attitude they will train you.They offer work at home options full time. They really do care about their members.
You get burnt out on the phones within a couple of years. A lot of people get depressed or anxiety. Being around those people can bring you down even more. Sometimes you can't get off of a closing schedule and you have to stay and take calls until the queue is clear in some areas. Your health will go down hill quick unless you work out a lot on your time off or breaks.
Advice to Management
Start Hiring more night employees who can take the queue over 10 -15 minutes before closing time so people can leave to pick up their kids etc on time. Start hiring more people period, so that there is a little more time for training and breaks to have team bonding and just a breather between calls. Sitting for 8-10 hours is really bad for everyone's health and one more 15 minute break in the day would be great to build employee satisfaction even more.