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26 days ago

Customer Support Specialist

Uhlig LLC Overland Park, KS

Weare seeking a friendly and attentive customer service professional to join ourcompany as a Customer Support Specialist. This position centers on… StartWire

Uhlig Reviews

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Mark A. Uhlig
10 Ratings
  • Expect Disrespect from Management, Get Experience, Then Get Out ASAP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proofreader in Lenexa, KS
    Former Employee - Proofreader in Lenexa, KS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Uhlig part-time (Less than a year)


    Location is great. Building is modern. There is plenty of parking. There is a revolving door that is very attractive.


    This is a very controlling atmosphere. Hours are inflexible, though there is no reason for such rigidity. It feels like it is set up for employees to know they do not matter (no assigned work station, no collaboration, no getting to know coworkers, no performance reviews or raises). When members of management walk through the area, they do not acknowledge or even look at the employees. There are posters all over the building with encouraging quotes and sayings (like "Act as if your work matters. It does," and something to the effect of, "Life is one short race after another, not one long race," yet management does not want to know any employee or even confirm the existence of "low level" employees. Any attempt to visit with coworkers is met with a stern reminder that silence is necessary and that the cameras are watching. There are frequent reminders that cameras are watching employees. The company requires specialized training, yet refuses to pay part-time employees for completing the required training. They insist that it be completed during off-peak times while part-time employees are off work. They do not allow employees to complete the training during work hours. They require employees to commit to 40 hours per month, but then on many occasions have cut hours to far less than that with no warning or explanation. Proofreading is done on computers, but there is no internet access. There are dictionaries at each work station. There are supposed to be resource cards at each work station for answers to common questions. These are not updated (ever, while I was there), except when employees pencil in changes as they come up. However, not every station always has a resource card, and since no one updates them, they are inconsistent from work station to work station. At the beginning of each work cycle, a summary of mistakes from the previous cycle is written up. It is presented to the employees as a group, and there is no way to know who made mistakes or who did not make any mistakes. This could be a great job for people needing a little extra money, but very unfortunately, the company culture ensures that it is not a job anyone wants to stay at for long.

    Advice to Management

    If you treat employees like they matter, they will work for you as if you matter. If every job is necessary, then every employee should be treated as if they have value.

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