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I have been working at VRM Mortgage Services full-time (More than 8 years)
Family atmosphere. People care about one another. Level of customer service is off the charts. Highly qualified professionals at all levels.
Need to advertise services more. We are the best, but not winning the popularity contest. People seem to be picking vendors based on who they know and not service quality.
Advice to Management
Keep doing what you are doing. You are transparent and give employees every opportunity to share. If they do not it is by choice.