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I worked at Verizon full-time (More than 3 years)
Pay, Time Off, Flex Time, Bonuses, 50%on plan, Shift Bids, New Team every 3 months
Collecting Money on past due accounts from irate customers
Advice to Management
There should be a zero tolerance policy for customers being verbally abusive over the phone. The employees should be allowed to terminate the call on repeatedly abusive customers using verbally abusive language.