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I have been working at Verizon Wireless full-time (More than 5 years)
Benefits, Money, easy work. Company phone and discount on your personal phone
Long hours, customer care is last, following every other companies nickel and dime tactic. Comission dropped more than 50% in the seven years I worked there. Hard work is not rewarded they promote on who you know. You step on the right toes and they will get rid of you.
Advice to Management
Promote those who work for it an are proven to be leaders. I worked with a few people who should be store managers and managers who should have been greeters.