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I have been working at Verizon Wireless full-time (More than 3 years)
The best perk from Verizon Wireless was the employee phone program. Having a device to use on a regular basis made recommending complete solutions to customer much simpler.
The collapse of a an equitable employee compensation plan and commission structure. They felt we should work harder for the amount we were being paid. Things were easy until the market became over saturated. Which meant every transaction became a renewal or upgrade with the occasional coveted add a line.
Advice to Management
Focus on accessibility the loss of market share catering to the up market clients will hurt you in the long run. Develop a strong mid range price and product offering.