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I worked at Verizon Wireless full-time (More than 5 years)
Great devices, products, network.. Clear and easy to understand sales goals.
Management in retail stores are not closely supervised so store flow is not always at an acceptable level. Customers feel & notice this as well.
Advice to Management
Treat employees as team members working towards the same Goal ... #1 in its industry; instead of wasting energy boosting your own ego and power trips.