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I worked at Verizon Wireless (More than 3 years)
You can make decent money, if you are willing to give up most of your time and happiness. Really good benefits from day one! Playing with the latest wireless devices.
Micro-management. Unrealistic sales goals. Accessory of the month. Constantly changing things so they are worse for the customer and the retail employees, and better for the share holders and executives.
Advice to Management
There is nothing I can tell you that you will actually listen to. Keep doing what you are doing, cuz it's working for YOU. Nobody else, but I'm sure you don't really care.