Verizon Wireless – Southfield, MI
include, but are not limited to: prospecting, driving renewals and accessory revenue, customer implementations and trainings, and ensuring an… Verizon Wireless
Verizon Wireless – Royal Oak, MI
As a confident, professional individual with a rich understanding of VZW technology and services, you will: Deliver the ultimate Verizon Wireless… Verizon Wireless
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I worked at Verizon Wireless full-time (More than 5 years)
There were a lot of pros to working for Verizon. Endless job opportunities was one of them. They had depts in marketing, customer service, sales or other depts. Also they had shadowing programs that would let you try out one of the depts. for a day and share results with your peers. Endless trainings! I started as a customer service rep and through company sponsored trainings, I was able to become a supervisor. In those trainings was taught a lot about how to effectively and lawfully manage employees. After my call center closed in 2012 I had a lot of skills to take back in to the job market and ever since then I have never had problems with finding excellent jobs. In fact because of the experience and education I received while working here, I've had my pick of some excellent career opportunities and numerous recruiters leaving voicemails seeking my experience. This Company also invests a lot of money in modernizing its systems in the call center, as well as additional product trainings. Corporate culture always made me feel like I was working for the best in the industry. We had a lot of company sponsored events which also taught be able teamwork and leadership.
While my review of the pros is glowing,There a few cons. Everything you did or said in the call center was pretty much recorded. The elevators were recorded too. It was a demanding environment. Failure to meet metrics was not acceptable. Every metric not meeting required a massive in depth story. It can be stressful sometimes. In relationship to compensation Verizon is a little bit behind, more so since everyone in the call center is partially a revenue generating employee. Employee benefits were amazing! Lots of PTO options too! Executives at VZW were thinking years ahead and were steering the company in the right direction.
Advice to Management
Good culture. I always felt like I was #1 in the industry and I loved working for you. Leave some of the big brother tactics behind. Pay your supervisors more. I have less stress at my current job and making way more at the same job level as a frontline manager in the same area. Thanks for the development!