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I worked at VocalTec as a contractor (Less than a year)
A company with a strong growth and big marketshare in VOIP.
Management with many technical skills, however no clear objective for managing, nor clear leadership...
Advice to Management
Go back to school get some classes to help you with understanding of business management. Please stop using an accounting jargon "book", you don't book a book, but record transactions in a book. Develop and document office procedures, inlcuding specific jobs' descriptions.