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I have been working at West Business Services full-time (More than 3 years)
Full-time, benefits offered some programs can have a flex schedule
Little to know recognition to those that truly work hard, many managers are part of the "boys club" and enjoy making their SSAs do their job for them because they are too busy shopping online, reading about football to take care of tasks for clients. Many managers, not all, have little to no communication with their team about true expectations.
Advice to Management
Find the strengths in the team and help them, don't hinder them by pairing them with managers that have to strive to grow and develop.