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I have been working at Xchanging full-time (More than a year)
The people are some of the most brightest, hard-working and outright funnest people to call your colleagues and friends.
Certain members of management do not appear to be held accountable to the same standards of effective communication, respect and "a positive attitude" as lower employees are. There is no room for professional growth: Especially for certain employees based on favoritism, or lack their of, from certain members of management. The company has fired countless employees at random and provides no valid reasons for those terminations. Transparency and HONESTY are values this company does not hold themselves to. There is a lack of direction of where the company is heading. Faulty sale deals and false expectations of what the online platform and employees can do are commonplace and grossly affects the morale and positive outlook of this company's present and future.
Advice to Management
Take a good look of who is in management positions and why they are there: Ask your employees what can be done better to make their jobs more productive and of benefit to not only themselves, but the company as a whole. Suppress the hostile work environment that has created both fear and loathing of members of management. Create an environment that fosters better communication and accountability between lower employees and management.