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I worked at Yellow Pages Group full-time (More than 8 years)
Benefits could be worse than they are.
Run by executive management that has been part of the yellow page era and know nothing outside that industry. Large egos and obtuse thinking. Fraud runs rampant throughout sales organization...from VP's down to sales reps. Reps and most managers will say anything to get a contract and upper management only cares about "billable revenue". Customer Service is foreign to the company. Stuck in a mindset that they can dictate the market but in actuality clients love the fact they don't need to buy YP! YP will screw employees out of everything they can so clients shouldn't feel bad.
Advice to Management
News flash...your yellow page empire is gone! You are not the industry leader! Please provide new employees and clients some Vaseline to help ease the screwing you give them!