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Senior Support Engineer/Escalation Management Jobs in Alpharetta, GA

151 Jobs

  • 4.7
    iStaff – Alpharetta, GA
    6 days ago 6d
    an Application SupportEngineer to their team. The Application SupportEngineer will provide application support to external customers… proprietary application, and serve as a tier 2 or tier 3 supportescalation point. You will research and resolve problems and issues…
  • 3.4
    Intelsat – Atlanta, GA
    $70k-$106k(Glassdoor est.)
    4 days ago 4d
    assist with providing 24x7 on-call support on a rotating basis, and serve as an escalation point for issues raised by the IT Helpdesk… Participate in regularly scheduled week-long On-Call Support to provide IT Operational Support for Systems, Network, and Information Security…
  • 2.6
    nThrive – Alpharetta, GA
    $57k-$73k(Glassdoor est.)
    NEW
    searching for a full-time Senior Corporate Application Support Specialist, a key player in supporting colleague requests for all… communication in a professional manner. The SeniorSupport Specialist provides first level support for all internal users of nThrive Corporate…
  • 3.0
    Precyse Solutions – Alpharetta, GA
    $65k-$84k(Glassdoor est.)
    5 days ago 5d
    searching for a full-time Senior Corporate Application Support Specialist, a key player in supporting colleague requests for all… communication in a professional manner. The SeniorSupport Specialist provides first level support for all internal users of nThrive Corporate…
  • 3.2
    Macy's – Johns Creek, GA
    $69k-$139k(Glassdoor est.)
    5 days ago 5d
    recommendation of new technical directions and approaches to senior MST management Regular, dependable attendance & punctuality Qualifications… requirements into well-engineered, tested and deployed application systems that are used by the business as well as supporting these systems…
  • 3.9
    Ampcus Inc – Alpharetta, GA
    $54k-$73k(Glassdoor est.)
    11 days ago 11d
    POSITION SUMMARY The Senior Technical Support Representative will provide technical product support to clients via Service Now… understanding of user's issues when the problem needs to be escalated to a higher level. •Participates in training programs to…
  • 3.6
    ADP – Alpharetta, GA
    $99k-$130k(Glassdoor est.)
    8 days ago 8d
    maintain focus on sprint goals, remove impediments, escalate issues to management when appropriate, provide feedback on associate… cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and…
  • 3.6
    Intradiem – Alpharetta, GA
    6 days ago 6d
    resolved by Technical Support are escalated to the Sustaining Engineering team. The Sustaining Software Engineer is capable of troubleshooting… Software Sustaining Engineer is the final escalation point between the Technical Support and Product Development organization. Technical…
  • 3.0
    Tech-Connect – Alpharetta, GA
    EASY APPLY
    $97k-$141k(Glassdoor est.)
    13 days ago 13d
    Storage ManagementEngineer Location: Norcross, GA Employment Type: Full Time Perm SUMMARY Provides tier two support and… first line of escalationsupport for domain technology issues that cannot be resolved by tier one and two server support Act as…
  • 3.5
    Core Security – Atlanta, GA
    $44k-$70k(Glassdoor est.)
    4 days ago 4d
    growth of the products Act as a point of escalation for other Technical Support staff, including Level 2/3 knowledge of Core… place for you. The Sr. Customer SupportEngineer provides technical problem-solving and support to Core Security’s entire customer…
  • 3.2
    Fiserv – Alpharetta, GA
    $40k-$69k(Glassdoor est.)
    10 days ago 10d
    stakeholders across infrastructure support and engineering, their development counterparts and senior leadership across both business… limited to: establishing the support process and spearheading day-to-day issue resolution and escalations related to the Portal Applications…
  • 3.5
    Core Security – Atlanta, GA
    $53k-$86k(Glassdoor est.)
    4 days ago 4d
    growth of the products Act as a point of escalation for other Technical Support staff, including Level 2/3 knowledge of Core… place for you. The Sr. Technical SupportEngineer provides technical problem-solving and support to Core Security’s entire customer…
  • 3.8
    Pyramid Consulting – Alpharetta, GA
    14 days ago 14d
    implementing leading edge features or methodologies. Act as senior level escalation to diagnose and resolve problems associated with network… Job Description Immediate need for a Senior Network and Security Engineer for a position in the IT Industry. This is a…
  • 3.8
    Pyramid Consulting – Alpharetta, GA
    20 days ago 20d
    with others to troubleshoot and resolve escalated production issues Deploy and support automation tools in a 24x7 production environment… Job Description Immediate need for a Senior Cloud Engineer with experience in the Telecom Industry. This is a 6 month’s contract…
  • 3.7
    EY – Alpharetta, GA
    $144k-$195k(Glassdoor est.)
    7 days ago 7d
    application engineers, etc., which includes assigning and prioritizing work activities, managing issues and escalations, customer… environment Ability to communicate and manage up (Executive/SeniorManagement), down (Project Team), and across (Peer Groups, Stakeholders…
  • 3.2
    Fiserv – Alpharetta, GA
    $60k-$109k(Glassdoor est.)
    14 days ago 14d
    Network Engineer, Senior Job Purpose Network EngineerSenior Position Purpose: The DSM Network Engineering team is… continuously striving for excellence. The engineering team is a point of escalation for operational issues, and will have some…
  • 3.3
    Verint Systems – Alpharetta, GA
    8 days ago 8d
    of software. Escalates urgent issues to EngineeringManagement. Can provide peer advisement to other Senior Software, Software… of software. Escalates urgent issues to EngineeringManagement. Can provide peer advisement to other Senior Software, Software…
  • 3.2
    Fiserv – Alpharetta, GA
    $80k-$128k(Glassdoor est.)
    17 days ago 17d
    stakeholders across infrastructure support and engineering, their development counterparts and senior leadership across both business… limited to: establishing the support process and spearheading day-to-day issue resolution and escalations related to the Portal Applications…
  • 3.6
    Verizon – Alpharetta, GA
    $56k-$86k(Glassdoor est.)
    27 days ago 27d
    What you’ll be doing... The goal of the Senior Security Engineer is to support global transitions and implementations for managed… refresh and migration activities, support the operations teams on escalated incidents, and support off-hours maintenance activities…
  • 4.1
    BlueCat – Atlanta, GA
    $73k-$105k(Glassdoor est.)
    HOT
    expert technical support and understand and champion their needs. You will manage “mission-critical” supportescalations and serve as… responsible for escalating issues across multiple business units within BlueCat (e.g. Sales, Professional Services, Engineering, Product…
  • 3.3
    CHEP – Alpharetta, GA
    $71k-$129k(Glassdoor est.)
    28 days ago 28d
    Software Engineering Minimum seven (7) years of experience as a professional Web Developer Team lead or project management experience… in accomplishing these objectives. o Stand as tier 2 escalation point for issues that can’t be resolved timely by tier 1…
  • Cellnet – Alpharetta, GA
    $41k-$57k(Glassdoor est.)
    10 days ago 10d
    alignment and resources. Communicates to executive & seniormanagement, project sponsors, team members and other stakeholders… studies in Computer Science, Engineering, or related discipline with an IT focus; Project management experience in broad-based…
  • 3.3
    Equifax – Alpharetta, GA
    $109k-$125k(Glassdoor est.)
    10 days ago 10d
    Security and IT Architecture, Engineering, and frameworks Problem-solving, customer service, time management and organizational skills… incident response workflows, as a level-4 (advisory) technical escalation point. Additional responsibilities of the Security Architect…
  • 3.4
    Cox Automotive – Atlanta, GA
    $74k-$102k(Glassdoor est.)
    7 days ago 7d
    strong communication skills with delivery and engineering team members, operations support staff and business customers. In addition… shape the future of master data management technology, within the enterprise platform teams to support organizations goal of becoming…
  • 4.7
    iStaff – Atlanta, GA
    NEW
    seeking a Senior Systems Engineer. Here you will be responsible for providing technical leadership in the engineering and operations… Enterprise level Senior Systems Engineer that can manage Tier 3 heavy lifting tasks while also directing other Engineers with solutions…
  • 3.7
    Ernst & Young – Alpharetta, GA
    15 days ago 15d
    performance, project managers, product managers, program management and senior leadership Responsible for guiding cross-functional… the best approach, and presents the same to product management and senior leadership Anticipates potential conflict situations…
  • 3.0
    Landis+Gyr – Alpharetta, GA
    $42k-$59k(Glassdoor est.)
    11 days ago 11d
    alignment and resources. Communicates to executive & seniormanagement, project sponsors, team members and other stakeholders… studies in Computer Science, Engineering, or related discipline with an IT focus; Project management experience in broad-based…
  • 3.6
    Intradiem – Alpharetta, GA
    $51k-$71k(Glassdoor est.)
    26 days ago 26d
    IDS Systems, Patch Management Systems, Certificate Authority, Proxy Servers, and Web Content Filters. The Senior Network Security… within the Technical Operations team as a Senior Network Security Administrator. The Senior Network Security Administrator is responsible…
  • 3.8
    IntraEdge – Atlanta, GA
    $47k-$69k(Glassdoor est.)
    NEW
    and recommends testing approaches. -Provides escalated (Tier 2) application support including on-call (after hours, weekends, holidays… Quality Assurance Engineer will perform analysis, test design, script, execution and documentation tasks to support new development…
  • 3.4
    Cox Automotive – Atlanta, GA
    $127k-$183k(Glassdoor est.)
    HOT
    languages (html, CSS) . In depth understanding of search engines and bid management tools. Knowledge of development techniques and databases… and services under each program and serveing as a point of escalation. This position is a model leader to the directly reporting…
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