Senior Support Engineer/Escalation Management Jobs in Alpharetta, GA | Glassdoor

Senior Support Engineer/Escalation Management Jobs in Alpharetta, GA

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  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $66k-$92k
    4 days ago 4d
    Requisition: R7162 Senior Escalation Engineer - Networking (Open) Job Posting Title: Senior Escalation Engineer - Networking… may be a good fit for our Senior Escalation Engineer opening. As a Senior Escalation Engineer you are responsible for the…
  • 2.5
    First Advantage Corporation – Atlanta, GA
    Est. Salary $62k-$93k
    1 days ago 14hr
    positive and collaborative fashion with fellow team members, senior engineering/architect staff, and vendors. Assists with and drives… Computer Science, Software Engineering, MIS or equivalent experience Experience 6+ years of senior level UNIX/Linux system administration…
  • 2.9
    Verint – Alpharetta, GA
    Est. Salary $106k-$166k
    Today 2hr
    and strategy; Perform senior level escalation management for internal and external customer/partner support issues; Lead and execute… technical support delivery teams lead by managers and senior managers. Participate in the selection, performance management, developing…
  • 3.4
    Superior Group – Suwanee, GA
    EASY APPLY
    4 days ago 4d
    love supporting end users, executives, sales personnel and internal systems engineers and helpdesk folks for escalation needs.… hospitality and team support. The Senior Systems Engineer position requires at least FIVE YEARS of full-time networking experience in a Microsoft…
  • 3.5
    Philips – Alpharetta, GA
    Est. Salary $76k-$124k
    5 days ago 5d
    Business transformation and/or change management skills preferred Available for customer escalations 24x7, 365 except when on vacation… consumption and escalation time down Help develop customer services strategies concerning technical and clinical support delivery…
  • 3.1
    KORE – Alpharetta, GA
    Est. Salary $121k-$163k
    11 days ago 11d
    briefing senior management on program progress. Skills and Qualifications: Experience in Agile Product Management and development… teams are in compliance with the PMP in order to provide senior management with an effective decision making framework to govern…
  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $66k-$92k
    13 days ago 13d
    Requisition: R6324 Senior Escalation Engineer - Mobility (Open) Job Posting Title: Senior Escalation Engineer - Mobility… individual to join our Mobility App Delivery team as a Senior Escalation Engineer. We believe that the customer comes first and, you…
  • 3.8
    Pyramid Consulting – Alpharetta, GA
    3 days ago 3d
    Job Description Immediate need for a Senior Cloud Engineer with experience in the Telecom Industry. This is a 6 month’… with others to troubleshoot and resolve escalated production issues Deploy and support automation tools in a 24x7 production environment…
  • 3.6
    Mitsubishi Electric Automation – Duluth, GA
    Est. Salary $69k-$101k
    20 days ago 20d
    automation products and solutions is seeking a Senior Field Application Engineer to support the Eastern territory. Join a team of smart… accounts Provide on-site application engineering and product consulting. Serve as the escalated technical resource (subject matter…
  • 3.2
    Halyard Health – Alpharetta Post Office, GA
    Est. Salary $54k-$83k
    1 days ago 19hr
    complete complex engineering tasks with some oversight Completes multiple tasks by identifying conflicts and escalating Basic knowledge… Mechanical Engineering or other engineering discipline 6 to 12 months of working in medical device design, development, support Works…
  • 3.8
    Kaiser Permanente – Atlanta, GA
    Est. Salary $60k-$101k
    4 days ago 4d
    knowledge repository for technical support. Defines and manages procedures for incident escalation. Manages execution of disaster… to drive performance improvement. Manages recurring and escalated problems. Manages troubleshooting efforts to identify and…
  • 3.3
    CHEP – Alpharetta, GA
    Est. Salary $88k-$124k
    4 days ago 4d
    Software Engineering • Minimum seven (7) years of experience as a professional Web Developer • Team lead or project management experience… role in accomplishing these objectives. o Stand as tier 2 escalation point for issues that cant be resolved timely by tier 1 •…
  • 2.9
    Onepath – Chamblee, GA
    Est. Salary $52k-$73k
    20 days ago 20d
    as well as the escalation point for complicated backup issues Perform active role with Senior System Engineers on projects, i.e… advanced desktop, server, and network issues. Serve as an escalation point for all levels of Systems Administrators. Able to handle…
  • 3.5
    Hargray – Alpharetta, GA
    Est. Salary $72k-$102k
    7 days ago 7d
    vendor support, and network design and planning. Provide strong technical leadership to junior engineers. Provides senior-level… relationships. Provides advanced technical and operational escalation support (on-call) to the Operations staff on network elements,…
  • 3.7
    EY – Alpharetta, GA
    1 days ago 24hr
    with SBC and SIP services and support vendor escalations • Installation engineering and support • Work with Telecom Service… including senior and/or executive management. • Manifests a strong analytical and problem solving ability to escalate and negotiate…
  • 3.7
    Ernst & Young – Alpharetta, GA
    13 days ago 13d
    Release Management process and coordinate efforts to produce effective and consistent results • Manage issues escalated from other… Summary: The EY Environment & Access Management Lead for Program Mercury to the Senior Environment Manager and is required to…
  • 2.9
    Onepath – Smyrna, GA
    Est. Salary $59k-$80k
    8 days ago 8d
    as well as the escalation point for complicated backup issues Perform active role with Senior System Engineers on projects, i.e… Systems Engineer is able to troubleshoot and resolve advanced desktop, server, and network issues. Serve as an escalation point…
  • 3.8
    Kaiser Permanente – Atlanta, GA
    Est. Salary $78k-$111k
    7 days ago 7d
    system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with… changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes.…
  • 3.3
    RELX Group – Alpharetta, GA
    6 days ago 6d
    and configuration. CLIENT SUPPORT (40%) * Provide advanced level technical support for escalated customer issues conducting… continuously improve customer support processes. * Review customer concerns prior to escalation outside of the customer operations…
  • 3.0
    E*TRADE Financial – Alpharetta, GA
    Est. Salary $104k-$139k
    20 days ago 20d
    Systems Engineering team at E*TRADE has an exciting opportunity for an experienced Virtualization Engineer. As a Senior Systems… tasks Work with operations teams on training and handling escalations MUST HAVE EXPERIENCE 5+ years' experience Candidate…
  • 3.0
    E*TRADE Financial – Alpharetta, GA
    Est. Salary $72k-$99k
    20 days ago 20d
    Systems Engineering team at E*TRADE has an exciting opportunity for an experienced Virtualization Engineer. As a Senior Systems… tasks ● Work with operations teams on training and handling escalations REQUIREMENTS MUST HAVE EXPERIENCE ● 5+years' experience…
  • 3.0
    NCR – Alpharetta, GA
    Est. Salary $71k-$106k
    13 days ago 13d
    develop and support recommendations Confidence and presentation skills needed to interact effectively with senior management, key customers… Minimum of 2 years of related experience in Product Management, Marketing, Engineering, Operations, or Sales Bachelor’s degree in relevant…
  • 2.9
    T-Systems North America – Alpharetta, GA
    Est. Salary $50k-$70k
    19 days ago 19d
    : The Windows Systems Engineer 3 will assist IT leaders and project teams with technical support in the initiation and migration… Architect and support a local and global active Directory Environment and Develop/Setup/Maintain a Software Management Infrastructure…
  • 3.2
    ClientSolv Technologies – Atlanta, GA
    Est. Salary $75k-$105k
    Today 2hr
    are seeking a Senior Systems Administrator/Engineer for a long term contract opportunity in Atlanta, GA. The Senior Systems Administrator… Administrator/Engineer will be responsible for maintaining and supporting the systems and servers for the Department of Technology…
  • 2.8
    ABM Industries – Alpharetta, GA
    Est. Salary $39k-$62k
    2 days ago 2d
    and are responsible for escalating to and working with ABM IT Systems Engineers (Senior Systems Engineers) and Architects when issues… designated ABM IT management Attend weekly staff meetings Work with Senior Systems Administrators/Engineers and any required…
  • 2.9
    GE Digital – Alpharetta, GA
    Est. Salary $114k-$156k
    25 days ago 25d
    Availability to respond and lead resolution to on-call escalations for urgent issues Demonstrated competency in strategic… Application Engineering Career Level Experienced Function Digital Technology Function Segment Digital Engineering Location…
  • 2.5
    First Advantage Corporation – Atlanta, GA
    25 days ago 25d
    Incident Management Helps troubleshoot issues within the Data Center Provides escalation and communication support “Hands… Responsibilities Oversees the management of critical facility and infrastructure technicians (as well as Engineers) in the performance of…
  • 3.7
    Synergis – Duluth, GA
    4 days ago 4d
    Decision Making: Determine how and when to escalate issues to senior management must be able to decide when and how to work with… Senior Linux Automation Engineers Duluth, GA or Cleveland, OH (Lorain) 2 openings Contract to Perm $115K + 8% bonus and excellent…
  • 4.0
    Eclaro International – Alpharetta, GA
    16 days ago 16d
    departmental and project team meetings • Alert senior personnel and escalate when necessary if timetables and milestones are… art than science Who does this position report to? Senior SW Engineering Manager YOU CAN EXPECT TO: • Develop, execute…
  • 3.7
    Intelsat – Atlanta, GA
    Est. Salary $73k-$110k
    13 days ago 13d
    or the optimization of infrastructure. Provide escalation technical support on Intelsat enterprise network issues (this network… optimizing support of internal engineering needs and projects Participate in a regularly scheduled week-long on-call engineer rotation…
  • 2.5
    First Advantage Corporation – Atlanta, GA
    Est. Salary $50k-$76k
    18 days ago 18d
    positive and collaborative fashion with fellow team members, senior engineering/architect staff, and vendors. Assists with and drives… communication skills with management, technical peers, and business stakeholders Participate in on-call escalation rotations for 24x7x365…
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