Job Type
Date Posted
Salary Range
Distance

Senior Support Escalation Engineer Jobs in Alpharetta, GA

135Jobs

  • 4.9
    Hunter Technical Resources – Alpharetta, GA
    4 days ago 4d
    POSITION SUMMARY The Senior Technical Support Representative will provide technical product support to clients’ via Service… understanding of user' s issues when the problem needs to be escalated to a higher level. Participates in training programs to…
  • 4.6
    Infinite Resource Solutions – Atlanta, GA
    EASY APPLY
    $55k-$102k(Glassdoor est.)
    HOT
    Job Description The Senior Network Engineer will be responsible for the design, implementation, support and administration of… specifications information. Will be available for Tier 3 supportescalations of the Enterprise/Data Center Network Infrastructure…
  • 4.7
    iStaff – Alpharetta, GA
    NEW
    an Application SupportEngineer to their team. The Application SupportEngineer will provide application support to external customers… proprietary application, and serve as a tier 2 or tier 3 supportescalation point. You will research and resolve problems and issues…
  • 3.5
    Core Security – Atlanta, GA
    $53k-$86k(Glassdoor est.)
    NEW
    growth of the products Act as a point of escalation for other Technical Support staff, including Level 2/3 knowledge of Core… place for you. The Sr. Technical SupportEngineer provides technical problem-solving and support to Core Security’s entire customer…
  • 4.6
    Infinite Resource Solutions – Atlanta, GA
    EASY APPLY
    $55k-$102k(Glassdoor est.)
    22 days ago 22d
    The Senior Network Engineer will be responsible for the design, implementation, support and administration of the client Enterprise… specifications information. Will be available for Tier 3 supportescalations of the Enterprise/Data Center Network Infrastructure…
  • 3.6
    Verizon – Alpharetta, GA
    $85k-$123k(Glassdoor est.)
    6 days ago 6d
    refresh and migration activities, support the operations teams on escalated incidents, and support off-hours maintenance activities… Big-IP LTM/GTM/APM. You will collaborate with network engineering and project management to create and implement custom solutions…
  • 3.5
    NICE – Atlanta, GA
    $80k-$117k(Glassdoor est.)
    26 days ago 26d
    NICE Position: Senior Technical SupportEngineer – Recording Solutions Location: Atlanta, GA Position Summary You… detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities…
  • 3.2
    Macy's – Johns Creek, GA
    $69k-$139k(Glassdoor est.)
    12 days ago 12d
    with vendors Support the evaluation and recommendation of new technical directions and approaches to senior MST management… requirements into well-engineered, tested and deployed application systems that are used by the business as well as supporting these systems…
  • 3.0
    macys.com – Johns Creek, GA
    $94k-$183k(Glassdoor est.)
    12 days ago 12d
    with vendors Support the evaluation and recommendation of new technical directions and approaches to senior MST management… requirements into well-engineered, tested and deployed application systems that are used by the business as well as supporting these systems…
  • 3.6
    VIVA USA – Alpharetta, GA
    $44k-$60k(Glassdoor est.)
    21 days ago 21d
    POSITION SUMMARY The Senior Technical Support Representative will provide technical product support to clients’ via Service… understanding of user's issues when the problem needs to be escalated to a higher level. Participates in training programs to…
  • 5.0
    JobJuncture – Kennesaw, GA
    $46k-$69k(Glassdoor est.)
    NEW
    behalf of the customer.c. Provide closed loop feedback on all escalated customer actions.d. Develop customer relationships that breed… ManagerFUNCTIONAL RELATIONSHIPS: Customer, field service specialists, senior CSE, CSE, service management team, technology groups, coordinators…
  • 3.5
    NICE – Atlanta, GA
    $80k-$117k(Glassdoor est.)
    15 days ago 15d
    NICE Position: Senior Technical SupportEngineer – Recording Solutions Location: Richarson, TX Position Summary You… detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities…
  • 3.3
    E*TRADE Financial – Alpharetta, GA
    $88k-$126k(Glassdoor est.)
    5 days ago 5d
    matter expert for product maintenance and production issue escalations REQUIREMENTS MUST HAVE EXPERIENCE ● At least 3 year… develop new or enhanced functionality ● Working with the engineering and quality assurance teams on design, implementation and…
  • 5.0
    Cameron Craig Group – Kennesaw, GA
    $42k-$65k(Glassdoor est.)
    NEW
    Service Engineer REPORTS TO: Field Service Manager FUNCTIONAL RELATIONSHIPS: Customer, field service specialists, senior CSE,… of the customer. c. Provide closed loop feedback on all escalated customer actions. d. Develop customer relationships that…
  • 3.6
    Verizon – Alpharetta, GA
    $56k-$86k(Glassdoor est.)
    6 days ago 6d
    What you’ll be doing... The goal of the Senior Security Engineer is to support global transitions and implementations for managed… refresh and migration activities, support the operations teams on escalated incidents, and support off-hours maintenance activities…
  • 3.3
    Equifax – Alpharetta, GA
    $69k-$108k(Glassdoor est.)
    NEW
    network and general security tool monitoring, with support from more senior personnel Leveraging foundational IT/CS knowledge to… common attacks through common vectors and methods, with support from senior team members Creating automation infrastructure…
  • 2.7
    Onepath – Chamblee, GA
    $51k-$78k(Glassdoor est.)
    HOT
    well as the escalation point for complicated backup issues Perform active role with Senior System Engineers on projects,… advanced desktop, server, and network issues. Serve as an escalation point for all levels of Systems Administrators. Able to…
  • 3.6
    Intradiem – Alpharetta, GA
    14 days ago 14d
    resolved by Technical Support are escalated to the Sustaining Engineering team. The Sustaining Software Engineer is capable of troubleshooting… Software Sustaining Engineer is the final escalation point between the Technical Support and Product Development organization. Technical…
  • 3.2
    Fiserv – Alpharetta, GA
    $40k-$69k(Glassdoor est.)
    18 days ago 18d
    stakeholders across infrastructure support and engineering, their development counterparts and senior leadership across both business… limited to: establishing the support process and spearheading day-to-day issue resolution and escalations related to the Portal Applications…
  • 3.9
    Ampcus Inc – Alpharetta, GA
    $53k-$97k(Glassdoor est.)
    19 days ago 19d
    , cost, delivery schedule, support readiness and relationships (usually working directly with senior level technical resources,… all project level, cross-functional, partnership issues and escalations. Manage partner/client expectations for data communications…
  • 3.7
    RELX Group – Alpharetta, GA
    $60k-$93k(Glassdoor est.)
    11 days ago 11d
    security incidents as directed and monitored by senior-level colleagues Escalate the appropriate incident response protocol when… Education BS Engineering/Computer Science or equivalent experience required Key Responsibilities Support assignments…
  • 3.2
    Fiserv – Alpharetta, GA
    $60k-$109k(Glassdoor est.)
    21 days ago 21d
    Network Engineer, Senior Job Purpose Network EngineerSenior Position Purpose: The DSM Network Engineering team is… continuously striving for excellence. The engineering team is a point of escalation for operational issues, and will have some…
  • 3.2
    CHEP – Alpharetta, GA
    $76k-$137k(Glassdoor est.)
    7 days ago 7d
    role in accomplishing these objectives. o Stand as tier 2 escalation point for issues that can’t be resolved timely by tier 1 •… POSITION PURPOSE As part of the IT Application Team, Senior Application Developer will be responsible for developing and…
  • 3.6
    Verizon – Alpharetta, GA
    13 days ago 13d
    doing... Work under the direction of a Senior Consultant to configure, test and support the delivery of Verizon’s Unified Collaboration… based on customer needs and needs of the business. Work in escalated conditions and deliver solutions and/or resolve issues rapidly…
  • 4.1
    BlueCat – Atlanta, GA
    $73k-$105k(Glassdoor est.)
    4 days ago 4d
    expert technical support and understand and champion their needs. You will manage “mission-critical” supportescalations and serve as… responsible for escalating issues across multiple business units within BlueCat (e.g. Sales, Professional Services, Engineering, Product…
  • 3.3
    LexisNexis Legal & Professional – Alpharetta, GA
    $58k-$85k(Glassdoor est.)
    11 days ago 11d
    security incidents as directed and monitored by senior-level colleagues Escalate the appropriate incident response protocol when… Education BS Engineering/Computer Science or equivalent experience required Key Responsibilities Support assignments…
  • US – Alpharetta, GA
    $69k-$96k(Glassdoor est.)
    12 days ago 12d
    identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively Learning Agility: Ability… Bachelor’s degree in information technology, computer science, engineering, business, or equivalent work experience. Job Related…
  • Nam Technologies – Alpharetta, GA
    EASY APPLY
    25 days ago 25d
    requirements and develop documentation; provide critical escalationsupport for implementation and enhancement; train users and internal… Job Code PA-025 Job Title Senior Database Administrators Technical Skills Oracle RAC, Oracle and SQL Server environments…
  • 3.2
    LivePerson – Alpharetta, GA
    $90k-$118k(Glassdoor est.)
    9 days ago 9d
    experience in senior technical customer support, with one year as a developer or 2+ years as a Software Engineer Proficient in… integrations Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge…
  • 3.2
    Fiserv – Alpharetta, GA
    $80k-$128k(Glassdoor est.)
    25 days ago 25d
    stakeholders across infrastructure support and engineering, their development counterparts and senior leadership across both business… limited to: establishing the support process and spearheading day-to-day issue resolution and escalations related to the Portal Applications…
Page 1 of 5
Unlock Your Free Employer Account