Support Escalation Engineer Jobs in Alpharetta, GA | Glassdoor
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Support Escalation Engineer Jobs in Alpharetta, GA

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  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $56k-$78k
    7 days ago 7d
    Requisition: R4904 Escalation Engineer - Virtualization (Evergreen) (Open) Job Posting Title: Escalation Engineer - Virtualization… further. We are seeking a talented engineers to join our XenApp/XenDesktop escalation team. We believe that the customer comes…
  • 3.5
    Philips – Alpharetta, GA
    Est. Salary $41k-$60k
    14 days ago 14d
    Job TitleNational Support Specialist- Network Escalations Job Description In this role, you have the opportunity to Provide… to the growth of Philips by mentoring PCCI customer facing engineers, focusing on improving capabilities! To succeed in this…
  • 4.1
    Lancope – Alpharetta, GA
    Est. Salary $49k-$76k
    1 days ago 16hr
    Technical Support Engineer The Technical Support Engineer will be responsible for troubleshooting and developing technical… partners, and field engineers. The Technical Support Engineer must be a motivated self-learner and team player. This position reports…
  • 3.5
    Agilent Technologies – Alpharetta, GA
    Est. Salary $51k-$76k
    2 days ago 2d
    supervision and show sound business judgment with regard to escalating issues when the managers help is needed to make a decision… Location: Alpharetta, United States Agilent inspires and supports discoveries that advance the quality of life. We provide life…
  • 4.6
    Infinite Resource Solutions – Smyrna, GA
    EASY APPLY
    Est. Salary $36k-$57k
    23 days ago 23d
    systems; designing and running system load/stress testing; escalating application problems to vendor. • Manage and maintain servers… Job Purpose: Under general direction designs, supports, maintains, and evaluates computer networking and telecommunication systems…
  • 3.3
    Horizon Software International – Duluth, GA
    Est. Salary $35k-$50k
    10 days ago 10d
    to be escalated to a senior resource of Product Engineer to resolved Work with Senior Analysts and Product Engineers to ensure… answering inbound calls, documenting support cases, working assigned cases, resolving and/or escalating customer issues to keep them moving…
  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $66k-$92k
    7 days ago 7d
    R7162 Senior Escalation Engineer - Networking (Open) Job Posting Title: Senior Escalation Engineer - Networking… may be a good fit for our Senior Escalation Engineer opening. As a Senior Escalation Engineer you are responsible for the review…
  • 3.5
    HP Inc. – Alpharetta, GA
    Today 10hr
    resellers and HP direct support & Service workforce by managing technical complex escalations to assure customers get the best… ’s degree in Science/Engineering is required – preferable Mechanical, Industrial or Electrical Engineering Minimum of at least…
  • 3.7
    EY – Alpharetta, GA
    Est. Salary $69k-$105k
    1 days ago 16hr
    Will be required to act as a point of escalation and coordinate support teams and resources during out of office hours… & devices. Engineer technical deliverables on moderate to large size Infrastructure Engineering or Client projects reporting…
  • 3.8
    Kaiser Permanente – Atlanta, GA
    Est. Salary $60k-$101k
    6 days ago 6d
    knowledge repository for technical support. Defines and manages procedures for incident escalation. Manages execution of disaster… to drive performance improvement. Manages recurring and escalated problems. Manages troubleshooting efforts to identify and…
  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $66k-$92k
    16 days ago 16d
    : R6324 Senior Escalation Engineer - Mobility (Open) Job Posting Title: Senior Escalation Engineer - Mobility Job… individual to join our Mobility App Delivery team as a Senior Escalation Engineer. We believe that the customer comes first and, you will…
  • 3.6
    Mitsubishi Electric Automation – Duluth, GA
    Est. Salary $69k-$101k
    23 days ago 23d
    accounts Provide on-site application engineering and product consulting. Serve as the escalated technical resource (subject matter… products and solutions is seeking a Senior Field Application Engineer to support the Eastern territory. Join a team of smart, dedicated…
  • 3.2
    Fiserv – Alpharetta, GA
    Est. Salary $59k-$84k
    2 days ago 2d
    ownership, manage and maintain status on support requests from the business unit customers Escalate unresolved issues that require more… We support our team with a collaborative work environment that values leadership and new ideas. Members of our Engineering team…
  • 3.2
    KORE – Alpharetta, GA
    Est. Salary $121k-$163k
    14 days ago 14d
    Overseeing and tracking go-to-market implementation plans Escalating issues in a timely manner and drive resolution Managing… management software Bachelor's degree in Marketing, Business, Engineering or Computer Science or related field (MBA or other advanced…
  • 3.3
    Landis+Gyr – Alpharetta, GA
    Est. Salary $66k-$94k
    1 days ago 16hr
    Implementation Engineer I serves as an initial escalation point for technical issues that are complex in nature which are escalated from… Implementation Engineer I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV…
  • 2.5
    ABM – Alpharetta, GA
    Est. Salary $36k-$58k
    Today 11hr
    and are responsible for escalating to and working with ABM IT Systems Engineers (Senior Systems Engineers) and Architects when issues… The Administrator will triage all Helpdesk cases that are escalated from the Help Desk, work directly with end users on solving…
  • 2.9
    Verint – Alpharetta, GA
    Est. Salary $106k-$166k
    2 days ago 2d
    strategy; Perform senior level escalation management for internal and external customer/partner support issues; Lead and execute department-wide… remote teams and resources; Bachelor’s degree in Business, Engineering, Computer Science or technical related field, or equivalent…
  • 3.1
    Starpoint Solutions – Alpharetta, GA
    5 days ago 5d
    Software Engineering Services * User Experience Design * Test Engineering & QA * Maintenance & Tech Support * View… others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication…
  • Alpharetta, GA
    2 days ago 2d
    working experience in enterprise technical support, IT support or as a technical engineer Experience knowledge of Windows 7, 8 and… resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide…
  • 3.2
    Hewlett Packard Enterprise – Alpharetta, GA
    10 days ago 10d
    and new agents. Ability to lead resolution activities with escalated customers. Ability to contribute to develop detailed technical… business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized…
  • 3.5
    ADP – Alpharetta, GA
    Est. Salary $53k-$107k
    Today 11hr
    and resources that can provide assistance and appropriately escalates issues. * The ability to manage multiple compliance workstreams… cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and…
  • 3.0
    ACI Worldwide – Norcross, GA
    Est. Salary $69k-$99k
    1 days ago 15hr
    center network infrastructure and responds to escalation notices. They will also be responsible for developing and integrating… infrastructure environment, respond to escalation notices, perform root cause analysis, and problem resolution. Identify network…
  • 2.8
    Vonage – Atlanta, GA
    Est. Salary $54k-$76k
    Today 10hr
    maintainability Collaborate with others to troubleshoot and resolve escalated production issues Establish and consult on best practices… knowledge as impressive as your beard? Vonage is looking for engineers to join our automation team that want to create the “glue”…
  • 3.5
    Matlen Silver – Alpharetta, GA
    1 days ago 1d
    problems and act as development escalation point for production issues Work with hosting engineering to ensure production systems… Must be able to administrate and support the software provided. Work with Performance Engineering team to conduct performance tests…
  • Alternate Communications International – Alpharetta, GA
    Est. Salary $42k-$70k
    4 days ago 4d
    teams. Provide updates to management when needed for outage/escalations.… Alternate Job ID#4518 This is a production support position for a Java/JEE Web Application with Oracle, WebSphere, Spring and…
  • 3.0
    PGi – Alpharetta, GA
    Est. Salary $51k-$74k
    16 days ago 16d
    Integration & Support Engineer works alongside the VOIP Support Engineer role and will provide Tier 3 level support for the existing… directly with architects, development, sales engineers and other operational tiers to escalate issues, determine root causes and devise…
  • 2.8
    Sterling Talent Solutions – Marietta, GA
    Est. Salary $57k-$87k
    1 days ago 19hr
    problem resolution – driving and supporting issue/problem resolution as required, and escalating any key issues when it is necessary… bonus if you have any of the following: • Build and Release Engineering/Release Management experience • Technical understanding of…
  • 3.3
    JDA Software Group, Inc. – Alpharetta, GA
    Est. Salary $119k-$196k
    Today 10hr
    tactfully and effectively manage internal and external customer escalations Background and expertise in retail or supply chain operations… become critical Bachelor's degree in Computer Science, MIS, Engineering, related field or equivalent Up to 50% travel required…
  • 3.5
    Philips – Alpharetta, GA
    Est. Salary $52k-$81k
    15 days ago 15d
    and customer escalations Timely escalation of customer issues for evaluation and action by higher level support Working with… Job TitleTechnical Support Engineer 3 Job Description In this role, you have the opportunity to Support Philips customers as…
  • 3.9
    Brightree – Lawrenceville, GA
    Est. Salary $67k-$136k
    2 days ago 2d
    security events, directs forensics, assists with resolution of escalated incidents and participates in problem management activities… Qualifications: Bachelors degree in IT, Computer Science, Engineering or a relevant field required Must have a minimum of 10…
  • 3.5
    Philips – Alpharetta, GA
    Est. Salary $76k-$124k
    7 days ago 7d
    consumption and escalation time down Help develop customer services strategies concerning technical and clinical support delivery… related service events are managed effectively in accordance to escalation policy. Ensure team members execute down system/IT service…
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