Call Center Quality Assurance Coach Jobs | Glassdoor
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Call Center Quality Assurance Coach Jobs

412 Jobs

  • 4.4
    Petro – South Plainfield, NJ
    $40k-$62k(Glassdoor est.)
    16 days ago 16d
    United States, is seeking a QualityAssurance Sales Coach to join our team! Looking for a sales QA/coach for a busy sales center… improve an overall callquality while helping to drive increased sales. Specific duties include: Coaching, monitoring and…
  • 4.7
    Best Upon Request – Grand Rapids, MI
    EASY APPLY
    6 days ago 6d
    skills and point of sale system experience Comply with qualityassurance standards, expectations and all company policies and procedures… Management Connecting regularly with People Ambassador (Concierge Coach) Developing and maintaining positive working relationships…
  • 2.4
    Alorica – Fort Myers, FL
    $23k-$41k(Glassdoor est.)
    Today 2hr
    RESPONSIBILITIES •Manages team of qualityassurance programs and staff. Ensures clients quality expectations of team is achieved… corporate Completes and maintains schedules for qualityassurance representatives Ensures appropriate staffing and ratios are…
  • 2.9
    Intelicare Direct – San Diego, CA
    $31k-$47k(Glassdoor est.)
    NEW
    QualityAssurance Specialist Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader… Assists with coaching agents on calls that fail to meet the required standard Evaluates calls and provides coaching strategies…
  • 3.2
    GreatCall – United States
    $34k-$51k(Glassdoor est.)
    9 days ago 9d
    POSITION: QualityAssurance Specialist DEPARTMENT: Training and QA REPORTING SUPERVISOR: Call Center QualityAssurance Supervisor… JOB As a QualityAssurance Specialist, you will be a key member of the QualityAssurance Department in our Call Center, with…
  • 3.6
    DEFENDERS – Indianapolis, IN
    $34k-$52k(Glassdoor est.)
    NEW
    Mission of QualityAssurance Specialist : The QualityAssurance Specialist is responsible for providing data-driven coaching and feedback… Minimum 1+ years administrative experience Call center qualityassurance experience preferred but not required Proficiency…
  • 3.5
    BOK Financial – Irving, TX
    $45k-$70k(Glassdoor est.)
    NEW
    Collection calls are effective and provide a productive customer experience. The Quality Analyst will coordinate coaching sessions… industries, businesses and geographies. . The Collections QualityAssurance Analyst is primarily responsible for ensuring the Mortgage…
  • 2.5
    iQor – Crestview, FL
    $49k-$77k(Glassdoor est.)
    5 days ago 5d
    resulting in retention of QA team Coaches and develops employees to meet and exceed established call center goals while ensuring adherence… through side-by-side coaching, performance reviews, goal setting and deficiency management Supports the call center by participating…
  • 2.4
    Alorica – Simpsonville, SC
    $24k-$37k(Glassdoor est.)
    Today 2hr
    RESPONSIBILITIES •Manages team of qualityassurance programs and staff. Ensures clients quality expectations of team is achieved… corporate Completes and maintains schedules for qualityassurance representatives Ensures appropriate staffing and ratios are…
  • 3.0
    Shoes for Crews – West Palm Beach, FL
    $39k-$58k(Glassdoor est.)
    NEW
    expanding their qualityassurance team focused on service excellence through evaluating customer service calls and interactions… - West Palm Beach, Boca Raton, FL Position: Call Center QualityAssurance Analyst - Full Time Position Summary: Shoes…
  • 3.2
    Kforce – Alpharetta, GA
    6 days ago 6d
    inbound calls against established qualityassurance instruments and standards Analyze performance from qualityassurance data… client in search of a French Call Center QA Analyst in Alpharetta, GA. Summary: The QualityAssurance Analyst is responsible…
  • 3.8
    Eagle Hill Consulting – Arlington, VA
    $60k-$91k(Glassdoor est.)
    19 days ago 19d
    performance Excels at working with clients to assure high quality project outcomes are delivered on time Experience… individual coaching, coaches will work with clients to develop an individualized coaching plan to help the coaching client build…
  • 3.2
    Miller's Ale House – Aurora, IL
    $30k-$49k(Glassdoor est.)
    5 days ago 5d
    for this key role. Working in QualityAssurance means just what title says you make sure quality is off the charts. You guarantee… Ability to advance your career Ability to advance your career to Coach, Shift Leader and New Restaurant Opening Trainer or Manager…
  • 3.4
    24-7 Intouch – Mesa, AZ
    $23k-$31k(Glassdoor est.)
    Today 1hr
    ABOUT THE JOB The QualityAssurance Evaluator is responsible for ensuring CSRs are delivering exceptional customer experiences… JOB REQUIREMENTS You have at least 1 year of QualityAssurance experience in a contact center environment You solve…
  • 2.5
    Fleetcor – Brentwood, TN
    $28k-$43k(Glassdoor est.)
    23 days ago 23d
    The Customer Service QualityAssurance Specialist I screens incoming and outgoing calls to ensure quality, customer service… interaction Responsible for giving timely feedback and coaching based on results and scores Record and disposition contacts…
  • 2.7
    Liberty Medical Supply – Lewisville, TX
    $34k-$55k(Glassdoor est.)
    NEW
    function. QualityAssurance is responsible for developing and implementing a compliant and cost effective quality system that… that assures products and services are reliable, safe and effective. Demonstrates knowledge of quality systems and approaches…
  • 3.2
    Dairy Farmers of America – Winthrop, MN
    $56k-$93k(Glassdoor est.)
    NEW
    Job Title: QualityAssurance Manager Location(s): Winthrop, Minnesota Job Description: General Purpose: Plan, coordinate… coordinate, and direct facility QualityAssurance and Food Safety Programs in compliance with all DFA policies, procedures, customer…
  • 3.4
    Takeda Pharmaceuticals – Cambridge, MA
    $100k-$162k(Glassdoor est.)
    5 days ago 5d
    Certified Quality Auditor (CQA), ASQ Certified Manager of Quality/Organizational Excellence, or SQA Registered QualityAssurance Professional… mission. As an Associate Director, Clinical QualityAssurance working on the R&D Quality team, you will be empowered to ensure clinical…
  • 3.1
    Harris Health System – Houston, TX
    $50k-$68k(Glassdoor est.)
    6 days ago 6d
    attention as coaching for the employee for continued callquality growth and development. The CallQualityAssurance Analyst will… . The CallQualityAssurance Analyst will complete individual and/or team coaching to address high risk issues. The Call Quality…
  • 2.7
    Sitel – Albuquerque, NM
    $33k-$47k(Glassdoor est.)
    NEW
    expectations related to callquality and collaborates with Training and Knowledge Management organizations to coach, train and develop… preferably in a where job duties included coaching and performance improvement. 1 - 2 years Call Center Experience 1 - 2 years of Business…
  • 2.9
    InComm – Jacksonville, FL
    $43k-$61k(Glassdoor est.)
    14 days ago 14d
    The QualityAssurance Analyst will be responsible for screening incoming calls and service tickets to ensure quality, service… . Monitor, evaluate and score inbound calls against established qualityassurance instruments and standards. Review, evaluate…
  • 3.6
    Merck – Danville, PA
    $50k-$75k(Glassdoor est.)
    NEW
    general supervision of the Quality Director or QualityAssurance Associate Director, the QualityAssurance Specialist is responsible… 15, 2017 Location: Danville, PA, US Company: MSD QualityAssurance Specialist-QUA****** Description Merck & Co.…
  • 2.9
    Sedgwick – United States
    14 days ago 14d
    QualityAssuranceCoach CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along… additional training, coaching or performance planning needed for Service Center colleagues. Processes escalated calls within the guidelines…
  • 3.5
    Eversource Energy – Windsor, CT
    $76k-$122k(Glassdoor est.)
    1 days ago 16hr
    handling, qualityassurance, policy/procedure compliance, call escalation, supervision, coaching, and monitoring of all components of… reporting, call forecasting, workforce management, qualityassurance assessment, agent training, and customer call handling is…
  • 3.3
    Hope Haven Inc. – Sibley, IA
    7 days ago 7d
    for on-call Job Coaches to empower our clients with independent life skills. As a Job Coach, youll show clients how they can apply… employment specialists to ensure a high-quality working relationship. Our Job Coaches are the compassionate glue that joins people…
  • 2.9
    Avesis Incorporated – Phoenix, AZ
    27 days ago 27d
    Arizona. The QualityAssuranceCoach (QA Coach) is responsible for monitoring recorded customer service telephone calls handled by… evaluations of calls using defined quality criteria and record them on a standardized evaluation form. The QA Coach will work in…
  • 4.2
    Progressive Leasing – Draper, UT
    NEW
    The QualityAssurance Agent is responsible for monitoring and documenting callquality in support of the company quality goals… Job Description We are searching for a QualityAssurance Agent to join The HELPcard family. Be a part of an organization…
  • 2.8
    MAXIMUS – Cheyenne, WY
    $50k-$85k(Glassdoor est.)
    1 days ago 15hr
    capacity oversees the design of call monitoring formats and quality standards; performs call monitoring and providers trend data… Project/Position Introduction: Leads all QualityAssurance Functions for the MAXIMUS Wyoming Medicaid Customer Service…
  • Vision Centric Inc. – Washington, DC
    11 days ago 11d
    customer care, call flow, accuracy and resolutions Ensure center consistently meets the metrics set for QualityAssurance Analysts… reporting, workforce management, coaching, escalations and Knowledge Base management Monitor agent calls for accuracy and to ensure…
  • 3.1
    PillPack – Salt Lake City, UT
    $37k-$56k(Glassdoor est.)
    7 days ago 7d
    we need more than just a QualityAssurance Specialist. We are looking for a Mastery Development Coach and Mentor for our Advisory… Performing mock calls with agents to improve performance. Developing and conducts targeted group coaching sessions for analysts…
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