Call Center Quality Assurance Coach Jobs | Glassdoor

Call Center Quality Assurance Coach Jobs

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  • 3.0
    24 days ago 24d
    Rise Broadband
    Loveland, CO
    Est. Salary $50k-$86k
    Est. Salary $57k-$73k
    manner and abandoned calls are minimized • Monitor Dispatcher calls for Quality Assurance purposes and coach for improvement when… Ensure quality and performance of the various disciplines within the dispatch operations such as inbound calls, outbound calls, quota…
  • 3.9
    18 days ago 18d
    Resource Solutions
    Hamilton, OH
    Est. Salary $40k-$64k
    Est. Salary $45k-$56k
    performance goals. · Proactively identify Quality Assurance call failures and provide timely coaching as required. · Meet regularly with… information. Team Managers report to the Team Leader and manage, coach and mentor a team of non exempt front line Colleagues. Serves…
  • 3.9
    Chick-fil-A
    Atlanta, GA
    Restaurant Training, and Supply Chain), and the quality assurance call monitoring, coaching and development program for all HELP analysts… service excellence through training, call monitoring and coaching. Through ongoing call monitoring, analysis, and calibration,…
  • 2.7
    1 days ago 1d
    Spectrum
    Irving, TX
    Monitor Dispatcher calls for Quality Assurance purposes and coach for improvement when training, process or attitude issues are identified… Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized. Monitor…
  • 3.5
    Allergan
    Austin, TX
    Est. Salary $38k-$52k
    Est. Salary $41k-$48k
    general business policies.? All calls are subject to monitoring, recording for quality assurance, coaching, training and development… as Subject Matter Expert who knows current job well enough to coach and/or train as needed. Proactively identifies areas of opportunity…
  • 3.5
    Allergan
    Austin, TX
    Est. Salary $47k-$65k
    Est. Salary $51k-$60k
    general business policies.? All calls are subject to monitoring, recording for quality assurance, coaching, training and development… as Subject Matter Expert who knows current job well enough to coach and/or train as needed. Proactively identifies areas of opportunity…
  • 3.5
    4 days ago 4d
    Spectrum
    Irving, TX
    Monitor Dispatcher calls for Quality Assurance purposes and coach for improvement when training, process or attitude issues are identified… Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized. Monitor…
  • 3.6
    19 days ago 19d
    Bright House Networks
    Birmingham, AL
    Monitor Dispatcher calls for Quality Assurance purposes and coach for improvement when training, process or attitude issues are identified… Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized. Monitor…
  • 3.5
    Barclays
    Hamilton, OH
    Est. Salary $55k-$87k
    Est. Salary $62k-$77k
    performance goals. Proactively identify Quality Assurance call failures and provide timely coaching as required. Meet regularly with… information. Team Managers report to the Team Leader and manage, coach and mentor a team of non exempt front line Colleagues. Serves…
  • 3.3
    Wayfair
    Orem, UT
    Est. Salary $25k-$39k
    Est. Salary $28k-$35k
    extensive coaching, counseling and managing performance Conducts side-by-side observations and quality assurance (call monitoring… monitoring) reviews Coaches and develops agents in soft skills and service techniques. Effectively identify trends in KPI reporting…
  • 3.3
    Wayfair
    Bryan, TX
    Conducts side-by-side observations and quality assurance (call monitoring) reviews Coaches and develops agents in soft skills and… the disciplinary and termination process Provides extensive coaching, counseling and managing performance Analyzes sales trends…
  • 3.5
    Allergan
    Austin, TX
    Est. Salary $35k-$48k
    Est. Salary $38k-$44k
    general business policies.? All calls are subject to monitoring, recording for quality assurance, coaching, training and development… first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter…
  • 3.5
    3 days ago 3d
    Honda
    Lincoln, AL
    Est. Salary $59k-$98k
    Est. Salary $68k-$85k
    scheduling, call handling, and documentation Quality Assurance: Monitor and administer coaching sessions to deliver quality assurance… person will monitor team progress, analyze deficiencies, and coach proper customer handling for maximum customer satisfaction,…
  • 3.5
    3 days ago 3d
    American Honda
    Chino, CA
    Est. Salary $75k-$126k
    Est. Salary $87k-$108k
    scheduling, call handling, and documentation Quality Assurance: Monitor and administer coaching sessions to deliver quality assurance… person will monitor team progress, analyze deficiencies, and coach proper customer handling for maximum customer satisfaction,…
  • 3.3
    27 days ago 27d
    Wayfair
    Bryan, TX
    Conducts side-by-side observations and quality assurance (call monitoring) reviews Coaches and develops consultants in soft skills… to address and resolve employee issues Provides extensive coaching and counseling, and managing performance Analyzes sales/service…
  • 3.4
    Sabre
    United States
    5 years Call Center experience 2 years Education experience 2 years Quality Assurance/Call Monitor or coaching experience… DUTIES AND RESPONSIBILITIES: Monitoring and Coaching of all call center agents across multiple teams, products and clients…
Job Title Location Employer Salary
Workforce Manager Loveland, CO Rise Broadband $50k-$86k
Collections Team Manager Hamilton, OH Resource Solutions $40k-$64k
Quality and Training Lead Atlanta, GA Chick-fil-A $33k-$50k
Supervisor, Dispatch Irving, TX Spectrum $25k-$38k
Customer Service Representative II Austin, TX Allergan $38k-$52k
Customer Service Representative III Austin, TX Allergan $47k-$65k
Supervisor, Dispatch Irving, TX Spectrum $27k-$47k
Dispatch Supervisor Birmingham, AL Bright House Networks $27k-$39k
Collections Operations Team Manager Hamilton, OH Barclays $55k-$87k
Manager - Customer Service Orem, UT Wayfair $25k-$39k
Customer Service Manager (Bilingual Spanish) Bryan, TX Wayfair $37k-$56k
Customer Service Rep I (Austin) - Future Opportunities Austin, TX Allergan $35k-$48k
Region Manager Lincoln, AL Honda $59k-$98k
Region Manager Chino, CA American Honda $75k-$126k
Inbound Sales Manager Bryan, TX Wayfair $25k-$35k
Senior Call Center Quality Assurance United States Sabre $46k-$70k
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