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Contact Center Operations Manager Jobs

9,546 Jobs

  • 2.7
    Element Fleet Management – Sparks Glencoe, MD
    $44k-$67k(Glassdoor est.)
    22 days ago 22d
    Assurance Manager, you will be critical in the training and implementation of our customer service contact centers. As we continue… improvements for Contact Center and other business areas (i.e. Licensing, Ordering, Remarketing) Serve as project manager as needed…
  • 3.9
    PSCU – Allen Park, MI
    $34k-$47k(Glassdoor est.)
    24 days ago 24d
    level? Join us at PSCU! This position leads a team of Contact Center Representatives, and focuses on coaching and developing… service levels, and applicable performance metrics Work with Contact Center leadership to identify and implement process improvements…
  • 3.7
    Agero (MA) – Sebring, FL
    $57k-$72k(Glassdoor est.)
    20 days ago 20d
    SUMMARY: Manages customer care operations while maintaining client satisfaction. Manages assigned teams to achieve operational goals… and monitors the application of operating systems including policies and procedures, operating structure, and information flow.…
  • 4.2
    Arlington Community FCU – Falls Church, VA
    12 days ago 12d
    seeking a Contact Center Workforce Manager (CCWM) to assist the Contact CenterManager with the daily operations of our Member… training and developing the staff. As an integral part of the contact center, you will utilize your knowledge of Workforce Management…
  • 3.9
    Lee Health – Fort Myers, FL
    28 days ago 28d
    for the department. The Manager is responsible for overall effective performance of the Contact Center including management of… experience and financial performance. The manager oversees the Contact Center team, providing coaching, counseling, feedback…
  • 3.8
    Plow and Hearth, LLC – Madison, VA
    EASY APPLY
    $53k-$93k(Glassdoor est.)
    NEW
    service teams. ManagesContact Center training and product rooms and collaborates with the Operations Supervisors to "merchandise… tools to support the effectiveness of the agents. ManagesContact Center events including rewards and recognition, holiday and…
  • 3.0
    Elavon – West Allis, WI
    $108k-$134k(Glassdoor est.)
    4 days ago 4d
    Personal Bankers located in regional US Bank Contact Centers. CSM’s and Personal Bankers represent the front line for US Bank and… by competitors. Excellent knowledge of contemporary contact center systems and procedures.…
  • 3.9
    KAISER – Fairfax, VA
    $92k-$114k(Glassdoor est.)
    HOT
    The Manager of Contact Center Technical Operations is a functional specialist supporting the contact centeroperations through… in the contact center. As a technical expert, under the guidance of the Regional Executive Director of Contact Center Operations…
  • 3.5
    US Bank – West Allis, WI
    $65k-$82k(Glassdoor est.)
    4 days ago 4d
    Personal Bankers located in regional US Bank Contact Centers. CSM’s and Personal Bankers represent the front line for US Bank and… by competitors. Excellent knowledge of contemporary contact center systems and procedures.…
  • 2.7
    Afni – Tucson, AZ
    12 days ago 12d
    -solvers who work close to the action. As a contact centerOperationsManager over one of our Sales Programs, you will be responsible… constantly-evolving and ever-growing environment. At Afni, our contact centerOperations teams put talent to work on diversified client projects…
  • 3.2
    Truliant Federal Credit Union – Winston-Salem, NC
    $65k-$82k(Glassdoor est.)
    9 days ago 9d
    financial goals within the Member Contact Center. Uses financial and operations reports to manage daily, weekly and monthly results… as a point of escalation for Member Contact Center Representatives and TruService Managers to analyze and resolve member questions…
  • 4.1
    Freedom Financial Network – Tempe, AZ
    $29k-$44k(Glassdoor est.)
    6 days ago 6d
    : The Contact CenterOperations Analyst will support installation and refinements related to improving operational initiatives… and external customer experience of a fast paced customer contact center environment. THE ROLE: Conducts workflow process…
  • 3.3
    MyEyeDr – Manassas, VA
    $30k-$51k(Glassdoor est.)
    6 days ago 6d
    Required experience: Supervisor: 3 years Contact Center Customer Service: 2 years Salary… a world-class patient experience. The Customer Service Manager serves as a liaison between the retail offices and all levels…
  • 5.0
    Premier Response – North Bergen, NJ
    EASY APPLY
    $56k-$91k(Glassdoor est.)
    HOT
    The Contact Center Program Manager will report to the Director of Operations and serve as the primarily contact for the client… environment that provides excellent customer care. The Program Manager is responsible for the oversight, leadership and development…
  • 3.3
    RingCentral – New York, NY
    $129k-$160k(Glassdoor est.)
    12 days ago 12d
    events when requested by department manager. Actively participate as an SME for contact center products and technologies, providing… assigned region. Knowledge and demonstrated operating experience with contact center applications. Understanding of customer communications…
  • 3.2
    Gopher Sport – Owatonna, MN
    12 days ago 12d
    defined quality expectations. (Metrics: Call QA) Accurately manage data entry of customer orders and catalog requests received… fax and email, consistent with quality assurance standards. Manage conversion of customer quotes from task queues according to…
  • 4.2
    Arlington Community FCU – Falls Church, VA
    $42k-$64k(Glassdoor est.)
    12 days ago 12d
    seeking a Contact Center Workforce Manager (CCWA) to assist the Contact CenterManager with the daily operations of our Member… training and developing the staff. As an integral part of the contact center, you will utilize your knowledge of Workforce Management…
  • 4.4
    Vitamin T – Austin, TX
    4 days ago 4d
    Our client's Retail Contact Center team is looking for an experienced project management professional with strong business analysis… analysis skills to join their team. This role will lead the Contact Center track on medium to large-sized, global cross-functional…
  • 4.0
    Exact Sciences Corporation – Madison, WI
    $57k-$74k(Glassdoor est.)
    4 days ago 4d
    Calabrio Workforce and Quality Management Five9 Cloud-based Contact Center Solution Microsoft Dynamics CRM Physical Requirements… components in support of IT telephony operations for the Customer Care Center. Manage hardware and software configurations and…
  • 3.8
    Transunion – Chicago, IL
    NEW
    years of advanced technical knowledge of Avaya Contact Center systems Contact Center Elite VDN’s Vectoring Skills Call Flows… Application Communications What you’ll bring As a Lead Contact Center Engineer, you should have 7 year’s progressive data communications…
  • 3.5
    Shellpoint Mortgage Servicing – Houston, TX
    $41k-$58k(Glassdoor est.)
    21 days ago 21d
    Service team. They will directly assist the Contact CenterManager in the daily operations and ensures their team meets acceptable… . Ability to train and motivate employees. Ability to manage data in order to maximize work efforts. Excellent overall…
  • 4.1
    Xpressdocs – Fort Worth, TX
    EASY APPLY
    $43k-$65k(Glassdoor est.)
    6 days ago 6d
    The Contact CenterOperations Analyst is a technical resource to the contact center, responsible for workforce management functions… executive-level reporting at the direction of the contact center Director. Finally, the incumbent will be the admin for our call…
  • 3.1
    Samsung Electronics America – Ridgefield Park, NJ
    $111k-$137k(Glassdoor est.)
    7 days ago 7d
    collaboration between contact centeroperations and other service support teams. The contribution of the Senior Manager for Back office… Ensure compliance on error rates are being managed by the Vendor Operations team Coordinate between AP, Product Liability…
  • 3.1
    Samsung Electronics America – Simpsonville, SC
    $111k-$159k(Glassdoor est.)
    HOT
    North America Contact CenterOperations is looking for an experienced Senior Program Manager to support new operational programs and… facilitation, leadership, and technical skills. The Senior Program Manager will be responsible for all aspects of the development and…
  • 4.4
    PlanSource – Salt Lake City, UT
    $95k-$119k(Glassdoor est.)
    6 days ago 6d
    appropriate combination of education and 10-12 years of Contact CenterOperations experience required Experience: 5 - 7 years… telephony and IT operations reliability and functionality Manage and/or participate in the client Contact Center implementation…
  • 3.8
    NxStage – Indianapolis, IN
    $67k-$106k(Glassdoor est.)
    4 days ago 4d
    : The Clinic Manager is responsible for supervising and coordinating the smooth and effective daily operation of the Kidney Care… Disease Facilities. The Clinic Manager will assume responsibility of the financial operation of the Center to meet budgetary…
  • 3.6
    Renewal By Andersen – Oak Park Heights, Washington, MN
    8 days ago 8d
    corporate marketing staff and CORO retail operations. Supervisor on duty when manager and other supervisors are not present.… supervisor and manager with bi-weekly 1:1’s with all agents and bi-weekly sales meetings. Other duties as assigned by manager DIRECTION…
  • 3.7
    Travelers Companies – Hartford, CT
    21 days ago 21d
    duties as assigned. 3-5 years of experience in: Contact Center using Genesys Voice, Composer Application development, Routing… or a related field preferred. 5 years of experience in contact center reporting. Job Specific & Technical Skills & Competencies…
  • 3.0
    Total System Services, Inc. – McDonough, GA
    $53k-$78k(Glassdoor est.)
    NEW
    place for you. Summary of This Role Manages the departmental operations for the call center. Interacts with client leadership… reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts…
  • 3.7
    Travelers Companies – Hartford, CT
    $35k-$46k(Glassdoor est.)
    21 days ago 21d
    automation using Intelligent Virtual Agents? Come join the Contact Center Technology Team which is on a journey to provide next generation… Responsibilities The candidate will be a member of the Contact Center Technology Infrastructure Team. As a member of this team…
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