Complaints Team Manager Jobs in Coventry, England | Glassdoor
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Complaints Team Manager Jobs in Coventry, England

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  • 4.4
    Matt Burton – Birmingham, England
    6 days ago 6d
    for a Complaints Manager to join the close-knit team in the Birmingham office. Role responsible for a Complaints Manager;… claims processes and procedures To be a successful complaints manager you must possess the following; Knowledge & understanding…
  • TUV SUD Limited – Coventry, England
    Today 4hr
    standards and client specifications. Handle customer claims and complaints. Develop strong business relationships with Quality personnel… children's products, electrical and electronics. The Global Sales Manager will maintain and develop new and existing client relationships…
  • 3.2
    Reed – Sutton Coldfield, England
    30+ days ago 30d+
    allocated to you by your Team Manager. • Work efficiently to ensure a significant contribution to your teams targets on a daily basis… Are you an experienced complex complaint handler? Do you pride yourself on providing excellent Customer Service? Are you looking…
  • 2.9
    Legal & General Group – Birmingham, England
    Today 4hr
    customers and ensure that all complaints are effectively managed and resolved in accordance with L&Gs complaint handling principles, regulatory… resolve a portfolio of complaints which could include Executive Director, press and complex complaints, including Financial Ombudsman…
  • Saint Gobain Building Distribution – Coventry, England
    3 days ago 3d
    i.e. NPS, complaints, new accounts and call overflow Liaise with managers and staff at branch level and sales teams to ensure… maps to support business requirements i.e. lead management, complaint resolutions and initiatives as identified through customer…
  • Aventas – Coventry, England
    23 days ago 23d
    payment, mileage amendments, vehicle collection enquiries and complaints in relation to finance agreements, products and services,… and are now actively seeking applications for experienced Team Managers. Based within our clients offices in Warwick, Warwickshire…
  • Exchange Street Executive Search – Birmingham, England
    21 days ago 21d
    Adjusting firm is seeking to bolster their team with the addition of a complaints manager to deal with a low-volume caseload of complex… business to examine complaints and drive improvement. The ideal candidate will be working in the complaints department of an insurance…
  • 2.3
    Gi Group – Coventry, England
    11 days ago 11d
    covered as requested. Responsible for rota's. Deal with all complaints in a timely manner in accordance with company policies and… targets Monitor performance of all agents and report to line managers accordingly. To take ownership of tasks assigned and facilitate…
  • 2.6
    WHSmith – Coventry, England
    12 days ago 12d
    shrink and losses - Dealing with customer complaints - Work with the management team to guarantee staff availability on the shop… preferred. The Accountabilities - Duty manage the store in the Store Manager's absence - Act on the daily store review and…
  • 2.9
    Legal & General Group – Birmingham, England
    10 days ago 10d
    effectively managed and resolved in accordance with L&Gs complaint handling principles, regulatory frameworks and fulfil our own standards… contacts in each team. Good knowledge of the main business areas across L&G and key points of contact in other Complaints and Technical…
  • 3.5
    Barclays – Coventry, England
    5 days ago 5d
    will investigate customer and client queries, concerns and complaints related to a range of products and services to understand… preferences • Investigating customer queries, concerns and complaints whilst withholding judgement, using the conversation cycle…
  • 3.0
    Cambridge Assessment – Coventry, England
    10 days ago 10d
    business acquisition. • Own the resolution of customer complaints and escalated issues. Identify the root causes and take steps… a secondment opportunity for internal candidates with line manager approval. Previous applicants need not apply. We are looking…
  • 3.2
    Headstart – United Kingdom
    11 days ago 11d
    payment, mileage amendments, vehicle collection enquiries and complaints in relation to finance agreements, products and services,… workload. Investigate and resolve contentious complaints with respect to customer services within the agreed timescales. Conduct…
  • 2.0
    Head Office – Coventry, England
    3 days ago 3d
    required for their assigned programs as a result of Customer Complaints, Internal issues etc. throughout the program development /… submissions and forward to the QA Manager for approval. Coordinate as part of a cross-functional team the development and issuance…
  • The Future Works – Coventry, England
    7 days ago 7d
    in accordance with policies and procedures *Manage and resolve customer complaints within timescale and company protocol *Provide… incoming calls from customers to answer enquiries, handle complaints, troubleshoot problems and provide information Motivated,…
  • 2.9
    Legal & General Group – Birmingham, England
    10 days ago 10d
    effectively managed and resolved in accordance with L&Gs complaint handling principles, regulatory frameworks and fulfil our own standards… contacts in each team. Good knowledge of the main business areas across L&G and key points of contact in other Complaints and Technical…
  • 2.7
    Bravissimo Ltd – Royal Leamington Spa, England
    4 days ago 4d
    and deal with escalated queries and complaints and you will be required to develop your team through quality monitoring, training… good about themselves. We are looking for a new Team manager to join our team in Leamington Spa to help us deliver a great service…
  • The Futureworks – Coventry, England
    21 days ago 21d
    contact in answering questions, resolving complaints, problems and oversees call centre team quality of work and responses in accordance… drive the team to hit the daily targets * Ensure that team statistics are accurately reported and communicated to Managers * Monitor…
  • 3.6
    Evro – Coventry, England
    14 days ago 14d
    queries / complaints by liaising with the team and relevant departments. Proactively take on customer queries/complaints, ensuring… Complete adhoc reports on request from managers/MD Constructively work as part of one team. Feeding back discrepancies, sharing…
  • 2.9
    Legal & General Group – Birmingham, England
    10 days ago 10d
    / productivity reports to support Team Managers to provide feedback to individual Complaint Consultants progress against targets… with the BI team and other MI functions to build the agreed data outputs required to develop a centralised complaint management…
  • Peopleworks – Coventry, England
    14 days ago 14d
    queries / complaints by liaising with the team and relevant departments. > Proactively take on customer queries/complaints, ensuring… Complete adhoc reports on request from managers/MD > Constructively work as part of one team. Feeding back discrepancies, sharing…
  • Corus Consultancy – Coventry, England
    14 days ago 14d
    queries / complaints by liaising with the team and relevant BT departments. Proactively take on customer queries/complaints, ensuring… Complete adhoc reports on request from managers/MD Constructively work as part of one team. Feeding back discrepancies, sharing…
  • 4.2
    360 Resourcing – Coventry, England
    17 days ago 17d
    effective communication with other departments & managers - Deal with complaints/problems politely and positively and make every… has an exciting opportunity for a Bar & Hospitality Manager to join their team based in their Brand New Social Space in Coventry…
  • 1.8
    First Personnel – Coventry, England
    21 days ago 21d
    enquiries and complaints and monitoring call traffic To implement agreed KPI's Managing customer complaints Managing a team of up to… CUSTOMER RELATIONSHIP/OFFICE MANAGER REQUIRED FOR AN IMMEDIATE START!! BASED IN COVENTRY £33,000 TO £37,000 DEPENDING ON EXPERIENCE…
  • 4.5
    Proactive Recruitment – Coventry, England
    10 days ago 10d
    required for their assigned programs as a result of Customer Complaints, Internal issues etc. throughout the program development /… submissions and forward to the QA Manager for approval. ·Coordinate as part of a cross-functional team the development and issuance…
  • 2.9
    Legal & General Group – Birmingham, England
    Today 4hr
    , systems and procedures to support and take ownership of complaints and escalations. Facilitates and leads an environment where… around personal development. Ensures their team’s well-being and attendance is managed in line with published standards, conducting…
  • 2.1
    Langley House Trust – Coventry, England
    10 days ago 10d
    training. - Promote and support service client involvement, manage complaints and seek resolutions. - Supervise and monitor the behaviour… report deviations to your line manager. - Take an active part in team meetings, ensuring that the team is fully briefed in relation…
  • Tech Professionals – Coventry, England
    7 days ago 7d
    potential customers that is both commercially and technically complaint and present this document in a well formatted and professional… Understand the bid strategy as presented by the bid manager or Divisional Sales Manager and to create a bid documentation that reflects…
  • 3.8
    Search Consultancy – Coventry, England
    30+ days ago 30d+
    from staff on team climate. * Contribution to Siemens' reputation * Training plans and actions delivered. * Complaints minimised.… Dual Fuel Field Team Manager ACTIVITY: Residential Meter Operations DIRECT REPORT: Field Operations Manager LOCATION: Coventry…
  • 3.1
    Volkswagen Group of America – United Kingdom
    Today 9hr
    features of major competitors Handle all customer queries and complaints and ensure they are resolved to achieve customer and company… agreed with the Sales Manager Review performance regularly with the finance company and retailer management team and develop an action…
  • 2.2
    One Stop Stores – United Kingdom
    3 days ago 3d
    (Similar roles include: Team Leader, Supervisor, Duty Manager, Assistant and Deputy Manager,) Various shift patterns and… processes Work with my Manager and store team to arrange charity events in the community Coach the store team to ensure we remain…
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