In addition, you will need to develop a strong technical understanding of Crystal's products and DISC programs to effectively support and train customers.…

Bachelor's Degree in appropriate field of study or equivalent work experience. They will then “own” a subset of our enterprise customers and will be responsible……

This role routinely uses standard office equipment such as computers, scanners, printers, phones and copiers. In this role, you will drive new customer adoption……

Lead calibration calls with clients to understand and identify customer service needs/expectations. Bachelor’s degree in healthcare management, business……

The day to day responsibilities in this role include monitoring all customer service touchpoints (chat, email, sms, calls, etc), coaching, reporting & providing……

Experience working with large enterprise customers in a cross functional environment. The ability to quickly learn and master a wide array of new concepts,……

Previous experience in customer service for a software product or other related field and plus. Develop tools, processes and best practices to ensure customers……

Client on-boarding and off-boarding calls. Doing weekly check-in calls with clients to ensure results and client happiness. Client Success: 1 year (Preferred).…

Then post-graduation you’ll manage the customer relationship, driving and guiding your customers through strategic initiatives and ensuring adoption.…

Walk customers and drivers through the app and web experiences. Prioritize and resolve issues that arise with customers and drivers through our ticketing system……

Start working inside our customer support software, begin talking to clients, responding to tickets, answering phone calls etc! Job Types: Full-time, Contract.…

Identify blockers to client success and develop mitigation strategies through internal and external collaboration.…

Rapidly and efficiently respond to incoming customer support calls and emails. At least 2 years’ related experience (customer success, account management,……

Ability to build a rapport through phone calls and email. From a consultative approach, develop a strategy and plan for achieving customer objectives.…

On the calls, you’ll need to be extremely engaged and listen to the specific needs of the relocator. For customers that don’t pro-actively schedule a call with……

Experience working with high-profile accounts and advising on overall support needs and statuses. Broad experience with customer support products and……

Our first Customer Success Manager (CSM) to develop and maintain our book of business while focusing on successful customer outcomes.…