The day to day responsibilities in this role include monitoring all customer service touchpoints (chat, email, sms, calls, etc), coaching, reporting & providing……

The role is responsible for annual and quarterly planning cycles for the team, defining the short, mid, and long term vision for the customer success operation,……

This role routinely uses standard office equipment such as computers, scanners, printers, phones and copiers. In this role, you will drive new customer adoption……

Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full……

Walk customers and drivers through the app and web experiences. Prioritize and resolve issues that arise with customers and drivers through our ticketing system……

Then post-graduation you’ll manage the customer relationship, driving and guiding your customers through strategic initiatives and ensuring adoption.…

Rapidly and efficiently respond to incoming customer support calls and emails. At least 2 years’ related experience (customer success, account management,……

Proactively identifying at-risk customers and executing next steps (train a new user, send suggestions about how to get more out of the software, etc.).…

In sum, you will play a key role in owning and driving the success of these customers and represent Grand Rounds in a sophisticated, expert manner.…

On the calls, you’ll need to be extremely engaged and listen to the specific needs of the relocator. For customers that don’t pro-actively schedule a call with……

Working closely with their Digital Learning Executive, the Customer Success Managers bring their expertise to provide a range of services to customers including……

In addition, you will need to develop a strong technical understanding of Crystal's products and DISC programs to effectively support and train customers.…

Assist Glytec in understanding trends with our customers to create methodologies for how to deploy, develop and support our tools.…

Troubleshoot technical issues raised by customers, communicate and collaborate, when needed, with the engineering and product teams to resolve them.…

Three to five years of experience in participating client success activities such as sales operations, account management and implementation.…

Preferred experience driving B2B marketing strategy/development and execution (either directly at his/her organization or with a customer).…

Understand our customers: decipher the cultural, business, and tactical needs that brought them to Matterport and align our engagement to delivering value……

Experience training customers on implementation. Identify risks in order to eliminate them. Exciting, encouraging, positive company with tons of room for growth……

Create and manage your own Key Performance Indicators and report on the successes and lessons learnt for your area and team.…