End User Phone/Email Support:* Answers incoming calls/emails to the Service Desk logging incidents into the ticketing system and resolves basic issues……
Perform and document incoming dimensional conformance inspection of high precision machined piece parts utilizing technical drawings, computer solid modeling……
Walk technicians and customer through the troubleshooting process. Perform remote troubleshooting as escalation point. Technical support: 5 years (Required).…
Prefer a bachelor’s or associate degree in an Information Technology related field but can have work related experience in lieu of degree. 401(k) | Roth 401(k).…
Educational Background: High School Diploma or equivalent; Associate's or Bachelor’s degree in Computer Science, Information Technology, or a related field……
Create and update technical and end user training materials. This person will also assist other team members (located at other facilities around the country) in……
Positive phone etiquette for business calls. Escalate any extended service calls to the appropriate support personnel immediately. High School Diploma or GED.…
Responds to telephone calls, emails and personal requests for technical support. Ability to effectively communicate in English, both written and verbally, with……
You will provide mentoring and technical guidance to Level 1 and Level 2 HelpDesk agents along with writing knowledge-based articles and assist leadership team……
The IT Support Technician provides helpdesk technical support to all aspects of the business in person, via phone and email while utilizing remote tools.…
Help with office moves and installations as needed. Monitor helpdesk queue – either in Spiceworks or SCCM. Process requests from manager in a timely manner.…
The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position requires the prompt technical responses to……
Excellent troubleshooting skills utilizing logical and creative thinking to develop solutions. You will be responsible for providing exceptional customer……
2+ Years of previous experience or in a similar IT field. Interpersonal skills: communication, active listening and client-care, professional telephone skills.…
Receives inbound HelpDesk phone calls and emails, documents reported issues, troubleshoots, resolves, and documents steps taken within a ticketing system.…
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Minimum 3 years of experience.…