Development Manager Customer Escalations Jobs | Glassdoor
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Development Manager Customer Escalations Jobs

  • 3.4
    Comcast – Newark, DE
    Est. Salary $54k-$148k
    1 days ago 20hr
    Responsible for hiring, developing and overseeing the Escalations Customer Service team as well as developing the infrastructure and… and analyze escalations to determine trends, broken or outdated processes and ultimately improve overall customer experience for…
  • 3.4
    Cvent – Tyson's Corner, Fairfax, VA
    Est. Salary $33k-$68k
    20 days ago 20d
    appropriate. Escalation Managers are expected to develop a complete and unbiased understanding of the escalated account situation… or the Account Manager, requests escalation internally Improve the retention rate for Cvent’s existing customer base and thus increase…
  • 3.7
    Tableau Software – Seattle, WA
    2 days ago 2d
    of contact for customer escalations * Develop, own, and drive action plan for escalations * Communicate customer priorities to… need basis to investigate and manage escalated customer issues around the clock, including weekends and holidays * Daily leadership…
  • 2.9
    VCE – Hopkinton, MA
    Est. Salary $83k-$114k
    1 days ago 19hr
    check-in assigned customer bugs maybe required. Manage meetings with developers and QA and interface with customer service on specific… Provide escalation support for EMC Global Services Technical Support team. Interface with corporate and field customer service…
  • 3.1
    WhiteHat Security – Santa Clara, CA
    Est. Salary $91k-$134k
    1 days ago 19hr
    maintain/build customer relationship, identify upsell and cross-sell opportunities, manage any account escalations, and optimize… opportunities Conduct customer touchpoints to discuss; action items, escalations, enhancement requests, and customer’s current or upcoming…
  • 3.6
    Railinc – Cary, NC
    Est. Salary $57k-$94k
    1 days ago 20hr
    Position Title: PROJECT DEVELOPMENT MANAGER Position Summary (Mission): Responsible for managing deliverables and delivering… stages through post implementation activities. The Project Development Manager will also lead the planning and execution of projects…
  • 3.5
    Amazon Web Services, Inc. – Seattle, WA
    Est. Salary $48k-$97k
    14 days ago 14d
    professional to join our global team. The Enterprise Security Escalations Manager will join a diverse and global team of experts to provide… fast paced environments, and ability manage workload even during times of stress or escalated activity…
  • 3.6
    Code42 Software – Minneapolis, MN
    2 days ago 2d
    and driving change Partnering with Support Agents to solve escalated problems and following them through to conclusion Staying… coworkers and customers, scope of support, etc An approachable personality and patience with both co-workers and customers A thirst…
  • 3.7
    DataXu – Boston, MA
    Est. Salary $98k-$134k
    1 days ago 16hr
    Engineering Manager - Escallations DataXu’s vision is to make marketing better using data science. The world’s top brands… Proven track record to define process for effective escalation and customer satisfaction management Proficiency in Linux platforms…
  • 3.1
    OneSource Virtual – United States
    Est. Salary $59k-$91k
    1 days ago 16hr
    recommendations. Prioritizing and driving resolution on escalated customer issues. Promoting opportunities for two-way communication… years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management…
  • 3.5 – Seattle, WA
    Est. Salary $88k-$135k
    1 days ago 22hr
    Experience Team as a Sr. Program Manager - Escalations Investigation. The objective of Escalations team is to resolve all issues… projects. The Sr. Program Manager - Escalations Investigation will work to: Independently manage assigned casework, bringing…
  • 3.5
    Consumers Energy – Alma, MI
    Est. Salary $34k-$69k
    1 days ago 20hr
    Contact Center Escalation Team Lead has the primary responsibility of developing and coaching a staff of 6 to 10 Escalation Consultants… levels to meet escalation and budget standards; lead a team of 6 to 10 Escalation Consultants • Facilitate the development, documentation…
  • Source One Technical Solutions – Houston, TX
    20 days ago 20d
    and providing comprehensive responses · Manage the queue line including; customer cancellations, billing issues, agreements,… , saving concerns while documenting customer interactions in Salesforce · Evaluate, manage, and resolve inbound issue resolution…
  • 3.8
    Cisco Systems – San Jose, CA
    Est. Salary $74k-$143k
    1 days ago 1d
    technical escalationsDevelop custom tools and processes to enhance productivity • Track and report open customer issues… comfortable managing challenging customer engagements Serve as a mentor, knowledge resource, and escalation point for employees; Build…
  • 2.5
    Select Portfolio Servicing – Jacksonville, FL
    Est. Salary $27k-$45k
    1 days ago 20hr
    quality of customer service given 2. Motivate team through contests and prizes 3. Assist associates with escalated customer issues… associates 9. Meet time sensitive deadlines for projects assigned by Manager 10. Serve as the subject matter expert for high profile projects…
  • 3.5
    Amazon Web Services, Inc. – Seattle, WA
    Est. Salary $54k-$76k
    1 days ago 19hr
    Amazon developing these new capabilities. The Escalation Engineer I will work as part of the AWS Support Escalation & Event… monitoring of incoming alarms Prioritize, manage and own emerging and developing customer issues from start to finish Quickly detect…
  • 3.3
    Freddie Mac – McLean, VA
    Est. Salary $94k-$156k
    1 days ago 18hr
    to ensure their resolution and/or escalate issues in a timely fashion. • Develop and manage a BI Consulting practice • Partner… Delivery Services is currently seeking a Development Manager to manage a team of developers responsible for project delivery and production…
  • 2.4
    Accuray – Madison, WI
    Est. Salary $102k-$140k
    1 days ago 13hr
    functionally, within development teams, to develop products that meet needs of the business and its customers. This position reporting… the Service leader on the PDTs Manage and facilitate of all product development deliverables Act as PDP communication…
  • 3.4
    Spok – Eden Prairie, MN
    Est. Salary $75k-$109k
    1 days ago 15hr
    system architecture and development organizations. The TPM works closely with the Product Managers to develop an enterprise security… to system/solution architects and development. Develop and maintain understanding of customer workflows and processes. Gather…
  • 2.7
    Jenny Craig – Los Angeles, CA
    Est. Salary $35k-$55k
    1 days ago 19hr
    informed Build and manage high-performance and effective teams that work together, demonstrate passion and customer-centricity Determine… handling human resources and employee relations issues, or escalate when needed Demonstrated initiative to solve operational…
  • 3.5
    Amazon – Seattle, WA
    2 days ago 2d
    regulations; private label product development Excellent creative thinking skills with emphasis on developing innovative solutions to solve… assist in driving continual improvement. Proven ability to manage large and complicated projects Enable scalable business solutions…
  • 3.3
    CommerceHub – Seattle, WA
    Est. Salary $65k-$102k
    5 days ago 5d
    Reliability Engineer with an emphasis on handling escalations from the customer support team. You will be part of a team focused… automation for improving the functionality, availability, and manageability of our services. * Participate in on-call rotation.…
  • 4.4
    JK Moving Services – Bentonville, AR
    Est. Salary $38k-$68k
    1 days ago 22hr
    Transactional service issues. Provide resolution and escalation of issues on a case by case basis. Contract Compliance… utilization and support Staff Development/Leadership/Management: Recruit, lead and develop Service Delivery Teams as budgeted…
  • 3.6
    L & R Distributors, Inc. – Pleasanton, CA
    Est. Salary $48k-$75k
    1 days ago 21hr
    results and trends for business forecasting Resolve escalated customer complaints Communication with Store Personnel on a regular… environment. Hiring, interviewing, training and employee development. Store audits and employee performance reviews.…
  • Sakonnet – San Francisco, CA
    Est. Salary $62k-$87k
    9 days ago 9d
    software services, Development, and/or enterprise technical support Previous experience as an Escalation Engineer in web or… solutions to help customers optimize use of solution. Excellent organizational skills -ability to prioritize, manage, multi-task and…
  • 3.7
    Federal Reserve Bank of San Francisco – San Francisco, CA
    Est. Salary $78k-$111k
    1 days ago 19hr
    reflecting relevant facts that lead to logical conclusions Escalate significant risks and loss exposures to appropriate levels… reports for review by the engagement supervisor and Senior Audit Manager Coaches junior staff regarding required knowledge and skills…
  • 4.0
    Glassdoor – Chicago, IL
    Est. Salary $50k-$86k
    9 days ago 9d
    team, product enhancements, scheduling, and more Manage customer escalations to create positive interactions Partner with in-… understanding of customer service, technical issue resolution, and support best practices Ability to manage and develop a team of customer-facing…
  • 2.9
    Gamestop – Grapevine, TX
    Est. Salary $21k-$30k
    23 days ago 23d
    under general supervision, the Customer Care Escalation Associate establishes and retains customer relationships through effective… the project managers or business owners. * Meet service level expectations for initial response for escalated emails in shared…
  • 2.6
    Concentrix – United States
    Est. Salary $20k-$41k
    Today 11hr
      Develop and maintain a prioritized Customer Issue List and Action Plan to drive resolution to escalated customer issues… externally with Customers to coordinate and drive the resolution of critical customer issues. The Escalation Supervisor provides…
  • 3.4
    Puget Sound Energy – Bothell, WA
    19 days ago 19d
    . JOB REQUIREMENT: JOB RESPONSIBILTY: • Manages customer complaints escalated through the Washington Utilities and Transportation… complaints escalated through internal and external sources. We need someone to ensure complaint trends are managed to identify root…
  • 3.3
    Hewlett-Packard – Rio Rancho, NM
    6 days ago 6d
    improvements. Works with escalated customers and recommends actions in post incident reviews. Manages multiple tasks or cases… for compliance. Manage the service requests of customers through different access channels. Reviews customer feedback related…
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