Job Type
Date Posted
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Development Manager Customer Escalations Jobs

29,088 Jobs

  • 2.8
    Percepta – Melbourne, FL
    10 days ago 10d
    resolve cases. Develop plan with the dealer and/or Zone Manager for repair or financial assistance. Assist customers by organizing… inbound calls to support escalation cases. Responsible for handling inbound emails and calls from zone managers and dealers seeking…
  • 3.7
    Dell – Hopkinton, MA
    $51k-$73k(Glassdoor est.)
    21 days ago 21d
    Provide escalation support for EMC Global Services Technical Support team.Interface with corporate and field customer service… specific customer issues.Key RequirementsAt least 8 years? experience in a Solutions Engineer, Enterprise Support/Escalation Engineer…
  • 3.4
    Alameda Health System – San Leandro, CA
    $114k-$200k(Glassdoor est.)
    Today 5hr
    working relations. Manages and escalates issues within the applications teams, to Project Managers and/or support teams to… objectives. Effectively manage the projects coordinating 3rd party responsibilities and escalating as needed. Evaluates…
  • 5.0
    Worksource Oregon – Portland, OR
    $71k-$99k(Glassdoor est.)
    Today 5hr
    that delivers results for the customer. * Coordinating with the customers for developing an escalation management plan as per their… monitor it appropriately, and manage the escalating situation. The key responsibilities of an escalation engineer comprise: * Performing…
  • 3.9 – Springfield, MO
    9 days ago 9d
    issue. Manages queues for areas of responsibility to ensure response time goals are met. Effectively resolves escalated issues… partners. Manages resources to ensure established service levels are achieved at all times. Must maintain up-to-date Customer Support…
  • 3.9
    Cisco Systems – San Francisco, CA
    $52k-$107k(Glassdoor est.)
    indicators Escalations on-site engagement Escalations adoption of Support cases Lead professional development initiatives… process Developer the key performance indicators to articulate Escalations’ business value at Meraki Raise the Escalations team…
  • 3.7
    American Academy of Dermatology – Schaumburg, IL
    to achieve relevant strategic initiative objectives. Develop and manage program budgets, including monthly reconciliation and… collaboration with the DataDerm team, manage the Academy’s DataDerm related customer service functions: work in conjunction…
  • 4.6
    New England Biolabs – Ipswich, MA
    $76k-$117k(Glassdoor est.)
    delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required. Develop annual… The Manager of IT Operations is responsible for developing and ensuring compliance to the strategy and roadmap for New England…
  • 4.0
    Devbridge Group – Chicago, IL
    $86k-$117k(Glassdoor est.)
    Today 1hr
    efforts. Embrace Transparency Tracking, measuring, escalating, and following through on expectations. Clients work with… . Devbridge is seeking a Manager of Product Design to join our Chicago Product Design team. Manager of Product Design You…
  • 3.7
    Tableau Software – Seattle, WA
    7 days ago 7d
    of contact for customerescalationsDevelop, own, and drive action plan for escalations Communicate customer priorities to… need basis to investigate and manageescalatedcustomer issues around the clock, including weekends and holidays Daily leadership…
  • 3.5
    Allyis – Kirkland, WA
    $65k-$88k(Glassdoor est.)
    16 days ago 16d
    service regarding escalated problems in Microsoft software products, and manage relationships with those customers. Its your chance… looking for Support Escalation Engineer who will represent Microsoft and communicate with corporate customers via telephone, written…
  • 4.6 – Spokane, WA
    $35k-$74k(Glassdoor est.)
    NEW terms and conditions. The Trust and Safety, EscalationManager. In this role, youll oversee a specialized agents within… actionable insights that improve customer experience and drive team performance. Drive team development and morale, both in-office…
  • 4.2
    Carbon Black – Waltham, MA
    6 days ago 6d
    Reporting to the EscalationManager, the Senior Support Escalation Specialist will assess the customer's problematic situation… Support Escalation Specialist at Carbon Black is a pivotal function to our Customer's Success. In this role you will manage both…
  • 3.8
    Foley – Omaha, NE
    $24k-$41k(Glassdoor est.)
    Today 4hr
    Oversee a team of up to 4 Customer Service Representatives. Handle and researching escalated issues dealing with complex… timely, professional manner by developing and maintaining relationships with clients. Manage and maintain strategic accounts…
  • 4.9
    TripActions – Palo Alto, CA
    $79k-$119k(Glassdoor est.)
    Handle escalations and work across teams to resolve issues Improve upon our existing approaches to customer engagement… counterpart to develop a joint success plan for your customers Constantly assess “health checks” for your customers to drive satisfaction…
  • 4.3
    Headspring – Austin, TX
    Today 10hr
    analyses and developing recommendations for the client in the context of the overall engagement Advise clients, manage teams, execute… Headspring is a leading custom software, systems integration and mobile application development company. We are looking for a…
  • LT – San Francisco, CA
    $69k-$98k(Glassdoor est.)
    outstanding customer experience. · This role is highly technical and REQUIRES previous experience with developing real world… for the applications we use today is looking for a Support Escalations Engineer to join their fast-growing operation in San Francisco…
  • NWRPros – Seattle, WA
    $70k-$98k(Glassdoor est.)
    4 days ago 4d
    Excellence team is looking for customer obsessed individuals to join the team in Seattle as an Escalation Engineer. What part will… diagnose service impacting events Prioritize, manage, and own emerging customer issues from start to finish Provide critical…
  • 3.4
    Logi Analytics – McLean, VA
    $60k-$100k(Glassdoor est.)
    will manage a large portfolio of customers, actively managing customer satisfaction, obtaining references, and developing expansion… The Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success. The…
  • 3.8
    CU Direct – Ontario, CA
    answers questions from customer care staff members. Assists with customer calls, e-mail requests and escalated issues for clients… new end to end Customer Care processes. Actively participates with CU Direct Product and DevelopmentManagers to create policy…
  • 3.5
    ITHAKA – Ann Arbor, MI
    $53k-$82k(Glassdoor est.)
    Today 4hr
    and performance tuning; troubleshooting network problems; escalating problems to vendor. Evaluate and help correct network performance… by conferring with vendors; developing, testing, evaluating, and installing enhancements; Develop and maintain clear, concise,…
  • 3.6
    Medrio – San Francisco, CA
    Responsibilities include, but are not limited to: Managecustomer-facing professional service projects, including requirements… contributing to developing ones. Serve as an internal, cross-functional SME, providing informed understanding of our customers’ business…
  • 4.2
    Nutanix – Durham, NC
    $70k-$96k(Glassdoor est.)
    1 days ago 1d
    root cause and resolve customer issues escalated via Critical Accounts Program (CAP) Manage critical customer situations through… The Nutanix Support Escalation team is responsible for solving some of the most complex and critical customer issues via the Critical…
  • 3.4
    Liberty Mutual – Plano, TX
    $31k-$39k(Glassdoor est.)
    canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary. Processes… specified. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction…
  • 3.6
    Interstate Group Holdings, Inc. – Springfield, VA
    $60k-$83k(Glassdoor est.)
    1 days ago 1d
    difficult or complex problems or in resolving escalated claims or disputes. Develop department goals and implementation plan… performance measurement criteria. Resolve customer complaints or answer customers' questions regarding policies and procedures…
  • 4.2
    Getaround – San Francisco, CA
    $66k-$112k(Glassdoor est.)
    6 days ago 6d
    coverage decisions and customerescalations. Lead a claims teams that meets metrics and achieve SLAs. Manage Getaround’s insurance… high-valued service for Getaround customers. Hire, train and manage Claims team members. Develop and implement efficient processes…
  • 3.7
    SkyLine Windows – Bronx, NY
    Today 8hr
    ownership of complex and escalatedcustomer issues and follow through to resolution, track customer complaint resolution Monitor… Management Recruit, select, train and manage Service Department employees Develop a professional inside sales team Plan…
  • 3.7
    Legal & General America – Frederick, MD
    $50k-$81k(Glassdoor est.)
    1 days ago 13hr
    procedural issues, as directed. Provide coaching to staff on these escalated emails, call and/or tasks. Serve as back up for the New Business… assessments to employees’ Supervisor/Manager. Coordinate training sessions with employee’s managers, IT department (when necessary)…
  • 2.7
    Vistex Inc. – Hoffman Estates, IL
    $43k-$94k(Glassdoor est.)
    Drives the de-escalation of highly critical, complex customer situations Analyze, initiate and manage the escalation process in… Job Description The EscalationManager, Solution Delivery, will work with our customers, internal and external teams, to facilitate…
  • 3.5
    Thales – San Jose, CA
    $95k-$145k(Glassdoor est.)
    driving the investigation, analysis, and resolution of customerescalated issues in our deployed products and solutions. Key… responsiveness to customer issues Advises and propose solutions on system defences to minimize customer issues Develops solutions…
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