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Escalation Engineer Jobs

9,790 Jobs

  • 3.9
    Mandry Technology Solutions – Lubbock, TX
    $45k-$64k(Glassdoor est.)
    NEW
    EscalationEngineer Company Overview: Mandry Technology Solutions is a rapidly growing Managed Services Provider that was recently… third-party organization MSPMentor. JOB PROFILE The EscalationEngineer is responsible for deployment and management of multi-protocol…
  • 4.3
    Nutanix – Durham, NC
    $81k-$110k(Glassdoor est.)
    12 days ago 12d
    Job Summary The Nutanix Support Escalation team is responsible for solving some of the most complex and critical customer issues… Responsibilities: Debug, root cause and resolve customer issues escalated via Critical Accounts Program (CAP) Manage critical customer…
  • 4.3
    Criteo – Ann Arbor, MI
    $60k-$86k(Glassdoor est.)
    14 days ago 14d
  • 4.6
    Ultimate Software – Fort Lauderdale, FL
    $62k-$85k(Glassdoor est.)
    4 days ago 4d
    Ultimate Software is seeking a Technical EscalationEngineer. This is an opportunity to be part of a team full of subject matter… that Ultimate Software offers to our clients. Technical EscalationEngineers stay on the cutting edge of technology while working…
  • 4.1
    Rightpoint – Chicago, IL
    6 days ago 6d
    careers Cloud Cloud Engineer / Sr Engineer – Managed Services Job Description The Cloud Engineer / Sr Engineer will serve a dual… with an end to end solution focus Act as a technical escalation for troubleshooting complex issues Act as an incident…
  • 3.7
    Dell – Hopkinton, MA
    $66k-$93k(Glassdoor est.)
    4 days ago 4d
    product line and legacy midrange storage offerings. Provide escalation support for EMC Global Services Technical Support team. Interface… Specification Product sustaining position within the In Market Engineering organization. Provide in-depth technical expertise for Dell…
  • Aspira (TX) – Grapevine, TX
    EASY APPLY
    7 days ago 7d
    clients using telephone and remote desktop support tools when escalated by first level support teams Maintain a strong understanding…
  • NWRPros – Seattle, WA
    EASY APPLY
    15 days ago 15d
    part will you play? The EscalationEngineer will work as part of our clients DevOps Engineering Excellence Team to identify… Clients Engineering Excellence team is looking for customer obsessed individuals to join the team in Seattle as an Escalation Engineer…
  • 4.0
    Cisco Systems – San Jose, CA
    $66k-$102k(Glassdoor est.)
    6 days ago 6d
    •Work closely with Customers, TAC engineers and Engineering in resolving complex escalated SDWAN issues in a timely fashion.… single point of contact within Cisco to own a particular escalation, involve right resources, manage Customer sentiments & prioritise…
  • 4.5
    Netskope – Los Altos, CA
    EASY APPLY
    $113k-$153k(Glassdoor est.)
    15 days ago 15d
    point of contact for all escalations Work with customers, Sales Engineers to report issues to engineering Regularly communicate… security issues from customers and promptly follow-up with engineering and DevOPS Follow published SLA for turning requests around…
  • 3.5
    Thales – San Jose, CA
    $95k-$145k(Glassdoor est.)
    14 days ago 14d
    Senior Software Engineer- Sustaining to join our team. The Senior Software Engineer will join our escalation team, and be instrumental… driving the investigation, analysis, and resolution of customer escalated issues in our deployed products and solutions. Key Responsibilities…
  • 4.1
    DoxTek – Salt Lake City, UT
    EASY APPLY
    NEW
    needed diagnose, troubleshoot and identify solutions to resolve escalated customer support issues Adhere to company procedures regarding…
  • 4.0
    Microsoft – Redmond, WA
    $152k-$196k(Glassdoor est.)
    19 days ago 19d
    business, engineering, operations and more. As a Principal engineer, you will manage a challenging set of engineering problems… teams: partner with the engineering teams, SPMs team, EEE and support to create a common set of engineering criteria which lead to…
  • 4.5
    Storage Strategies – Tracy, CA
    EASY APPLY
    $76k-$110k(Glassdoor est.)
    HOT
    Management Console. The successful candidate will also assist with escalation of storage problems, coordinate with vendor support personnel… Job Code: 2017-047 Title: Data Storage Engineer Location: Tracy, CA (Relocation assistance package available) SSI is seeking…
  • 3.6
    MapR – San Jose, CA
    $84k-$112k(Glassdoor est.)
    13 days ago 13d
    scalability bottlenecks and suggest solutions Work with support/QA/Engineering teams through the entire lifecycle of product/patch releases…
  • 4.0
    Cisco Systems – San Francisco, CA
    $95k-$128k(Glassdoor est.)
    19 days ago 19d
    week might consist of working on assigned escalations, monitoring/responding to escalation calls/threads, and coding/automating test… knowledge gained from escalations work to provide in-depth documentation Present interesting escalations/projects to Support and…
  • 3.9
    Freudenberg IT – United States
    NEW
    take and distribute regular project status meeting notes Escalation management Our expectations Bachelor… The FIT Senior Project Engineer position, part of the BPO team, is FIT’s most senior internal project management position.…
  • 3.6
    Riverbed Technology, Inc. – San Francisco, CA
    $99k-$139k(Glassdoor est.)
    19 days ago 19d
    Francisco with branch offices around the globe. The EscalationEngineer will be responsible for providing technical and application… technology company. (New college grads with an appropriate engineering degree will be considered) In depth knowledge and hands…
  • Machine Tool Technology – Santa Ana, CA
    EASY APPLY
    $58k-$89k(Glassdoor est.)
    HOT
    identification Generating service reports and supplementary escalation reports Regulating of overtime, travel and overnight stays… Machine Tool Technology, Inc. (MTT) is an engineering and high-level service company specializing in CNC machine tools. Opportunity…
  • 4.1
    Citon Computer Corp – Duluth, MN
    EASY APPLY
    NEW
    ticketing system Escalate repeated or unresolved service tickets to the Service Manager and/or Engineering Manager. Build,… A System Engineer is a multi-faceted engineering position providing support in a variety of areas. A System Engineer is a highly…
  • 3.8
    EMC – Hopkinton, MA
    $74k-$101k(Glassdoor est.)
    4 days ago 4d
    product line and legacy midrange storage offerings. Provide escalation support for EMC Global Services Technical Support team. Interface… Specification Product sustaining position within the In Market Engineering organization. Provide in-depth technical expertise for Dell…
  • 4.2
    Leapfrog Services – Atlanta, GA
    $46k-$66k(Glassdoor est.)
    7 days ago 7d
    support desk and network operations center as a tier 3 point of escalation for enterprise systems such as MS Exchange, Server Platforms… Reactive network and systems engineering support for the Leapfrog portfolio of clients Architecture, deployment, and reactive…
  • 4.0
    Microsoft – Charlotte, NC
    $71k-$94k(Glassdoor est.)
    6 days ago 6d
    on Azure platform and services, and be able to work with Engineering group effectively. Respond to and resolve critical customer…
  • 4.6
    Bright Pattern – Colorado Springs, CO
    EASY APPLY
    $33k-$57k(Glassdoor est.)
    HOT
    with customers and prospects Respond & Resolve Customer escalations within documented SLA windows Open and track to resolution… sourcing an experienced and highly motivated Technical Support Engineer to join our growing Customer Success Team. This is a full-time…
  • 2.7
    A10 Networks – San Jose, CA
    $80k-$108k(Glassdoor est.)
    30+ days ago 30d+
    As an EscalationEngineer, you will directly interact with Tier 2 TAC engineers and other functional groups within A10 Networks… Demonstrated strong leadership skills. Previous escalation or senior engineer experience preferred. Duties may require being…
  • 3.5
    Symantec – Mountain View, CA
    $89k-$136k(Glassdoor est.)
    NEW
    prioritize appropriately. Escalate significant issues to service, network or other operations engineers. Support our 24x7 production… As a site reliability engineer you are a systems administrator, technical operations or software engineer with a love of highly…
  • 3.5
    Symantec – Mountain View, CA
    $98k-$148k(Glassdoor est.)
    NEW
    prioritize appropriately. Escalate significant issues to service, network or other operations engineers. Support our 24x7 production… As a site reliability engineer you are a systems administrator, technical operations or software engineer with a love of highly…
  • 3.6
    Commvault – Tinton Falls, NJ
    EASY APPLY
    $62k-$98k(Glassdoor est.)
    10 days ago 10d
    details of the problem, trying to resolve basic issues and escalating the incidents to specialized technical teams as necessary.… opportunity for an entry level Frontline Customer Support Engineer located in our Tinton Falls, NJ office. This position is a…
  • 3.4
    OnX Enterprise Solutions – Lisle, IL
    $77k-$117k(Glassdoor est.)
    NEW
    successful and consistent. Troubleshoot issues promptly and escalate as needed. Work with business and other technical staff…
  • 3.8
    Ciena – San Jose, CA
    $85k-$126k(Glassdoor est.)
    NEW
    maintenance, etc Become a technical resource for tier 2/3 escalation issues. Other Qualifications Thorough experience working… their creativity, their health and comfort. That’s why our engineers design and implement technologies that allow people to do…
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