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Escalation manager Jobs

17,226 Jobs

  • 3.5
    Securus Technologies – Lebanon, MO
    8 days ago 8d
    Staff. If the escalation lacks intelligence, compose an email to the Investigations Manager detailing why the escalation has been declined… as needed. Complete the escalation sheets, verify intelligence, and send to the Investigations Manager for review/assignment to…
  • 3.2
    Qualys – Foster City, CA
    $61k-$92k(Glassdoor est.)
    We're Hiring!
    The Technical Support EscalationsManager will work with Support and Sales Leadership to react quickly to high impact and highly… Qualifications: Proven ability to effectively prioritize and escalate customer issues and rapidly resolve them. Able to work effectively…
  • 3.8
    American Airlines – Fort Worth, TX
    $39k-$58k(Glassdoor est.)
    6 days ago 6d
    Worth Nearest Secondary Market: Dallas Job Segment: Manager, Management…
  • 2.6
    Percepta – Melbourne, FL
    6 days ago 6d
    inbound calls to support escalation cases. Responsible for handling inbound emails and calls from zone managers and dealers seeking… organizing access to dealers to facilitate the repair. Escalate, monitor, and help resolve Part Delay issues. Review and research…
  • 4.9
    TripActions – Palo Alto, CA
    EASY APPLY
    NEW
    identification/tracking of enhancement requests Handle escalations and work across teams to resolve issues Improve upon our… Customer Success Manager Palo Alto & San Francisco, CA ABOUT TRIPACTIONS TripActions is one of the fastest growing startups…
  • 3.7
    Dell – Hopkinton, MA
    $64k-$90k(Glassdoor est.)
    We're Hiring!
    XtremIO Escalation Engineer - Incident Manager assists the Escalation Engineering management team with daily escalations prioritization… presentation of root cause analysis documents. The Escalation Engineer - Incident Manager also represents XtremIO Engineering on cross-functional…
  • 3.9
    Cisco Systems – San Francisco, CA
    $52k-$107k(Glassdoor est.)
    14 days ago 14d
    metrics regarding: Escalations workload and growth indicators Escalations on-site engagement Escalations adoption of Support… of strategically monitoring incoming escalations, monitoring the progress of escalation call/threads, and holding one-on-ones…
  • 4.2
    TIVIX – San Francisco, CA
    NEW
    various communication channel alerting everyone with updates, escalations and deliverable needs. You thrive in delivering software… are a growing 50+ team of engineers, designers and project managers working with a client roster of leading organizations from…
  • 3.4
    ReedHein & Associates – Lynnwood, WA
    EASY APPLY
    19 days ago 19d
    resolution in a professional and composed manner, and escalate to manager as appropriate Requirements: Empathy with… inquires and provide information to the customer Monitor escalation issues and create tracking worksheet Customer satisfaction…
  • 3.6
    Atlassian – Austin, TX
    $64k-$129k(Glassdoor est.)
    22 days ago 22d
    https://www.youtube.com/watch?v=Y_Wiqv5iCUY The EscalationManager is a critical customer service role within Atlassian’s… oversight / reporting on all blocking issues, evaluating escalation performance metrics Identifying trends, collaborating with…
  • 3.7
    Dell – Hopkinton, MA
    $66k-$93k(Glassdoor est.)
    We're Hiring!
    product line and legacy midrange storage offerings. Provide escalation support for EMC Global Services Technical Support team. Interface… Fix, test and check-in assigned customer bugs maybe required. Manage meetings with developers and QA and interface with customer…
  • 3.9
    SolPad – Mountain View, CA
    $58k-$96k(Glassdoor est.)
    NEW
    programs and services • Escalate possible issues or concerns to internal stakeholders • Manage the community champions program… Visit www.SolPad.com for full product details. Community Manager We have a big vision and were looking for a friendly, intelligent…
  • 4.4
    DoorDash – San Francisco, CA
    $56k-$109k(Glassdoor est.)
    7 days ago 7d
    Support EscalationsManager to lead its team of expert-level customer support specialists. As DoorDashs Support Escalations Manager… issues are being escalated unnecessarily and take action to remedy these occurrences Identify and escalate opportunities to…
  • 3.7
    Canvs – New York, NY
    $56k-$87k(Glassdoor est.)
    HOT
    client Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue… analytical to manage the clients of a hyper growth SaaS company. The Client Services Manager works directly with the Senior Manager, Customer…
  • 4.9
    Eagle Point Software – Dubuque, IA
    EASY APPLY
    21 days ago 21d
    report key implementation progress metrics Prioritize and escalate issues when needed, keeping key stakeholders informed of progress… engaging, tenacious and detail-oriented Implementation Manager who can manage and guide multiple customers through software implementation…
  • 3.6
    SSI SCHAEFER – Charlotte, NC
    $36k-$76k(Glassdoor est.)
    10 days ago 10d
    Overview The CSS Operations & EscalationManager supports remote customer sites with system downtime resolution and customer… resolution of critical customer escalations Responsible for ensuring daily progress updates on key escalated issues from engineering…
  • 4.0
    Helen Ross McNabb – Knox, IN
    NEW
    certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements… holding another person, running, and walking. Physical de-escalation techniques will only be implemented at Helen Ross McNabb…
  • 3.9
    Tesaro – United States
    NEW
    -for-purpose training. Manage expectations, ensure timely communications to stakeholders, escalates unresolved issues, plans… Senior Portfolio Manager, Portfolio Management & Assessment Do you have the passion to join a young global biopharmaceutical…
  • 5.0
    Auth0 – United States
    $53k-$81k(Glassdoor est.)
    5 days ago 5d
    and act as the customer advocate - relaying feedback and escalating issues within internal teams at Auth0. Outcomes you'll achieve… with us: evaluation, adoption and use. As a Customer Success Manager, you'll be responsible for driving customer success through…
  • St. Nick's Commercial Design and Decor – Long Beach, CA
    EASY APPLY
    NEW
    within scope and within budget Report and escalate to management as needed Manage the relationship with the client, third parties… Operations Manager to become a part of our team! We are looking to hire a knowledgeable & skilled laborer to manage site projects…
  • 3.9
    Newport Group – United States
    $45k-$57k(Glassdoor est.)
    NEW
    client experience. S/He assists team members with research on escalated issues and acts as a subject matter expert to other departments… developing the skill set of the operations team. The Operations Manager / Team Leader will hold regular team meetings to share information…
  • 3.9
    Schaefer Systems – Charlotte, NC
    $31k-$67k(Glassdoor est.)
    27 days ago 27d
    Overview The CSS Operations & EscalationManager supports remote customer sites with system downtime resolution and customer… resolution of critical customer escalations Responsible for ensuring daily progress updates on key escalated issues from engineering…
  • 3.7
    UT Southwestern Medical Center – Dallas, TX
    $74k-$112k(Glassdoor est.)
    Today 11hr
    identified issues. Utilizes chain of command for unresolved or escalating issues. Advocates for patients and staff to provide for safe… of these reports for follow-up by the Unit Manager Notifies Nurse Manager/Risk Manager immediately of high risk situations. Actively…
  • Kenton McClellen Motel – Portland, ME
    EASY APPLY
    NEW
    assistance whenever possible. Responsible for resolving escalated customer relation’s issues. Answers inquiries pertaining… required Previous experience as a motel general manager or assistant general manager preferred DRUG/BACKGROUND CHECKS:…
  • 3.9
    Ironwood Payments – Oxford, MS
    NEW
    phone support Be compassionate and dedicated in handling escalated issues Work closely and professionally with other departments… transparency to join our Customer Service Team. Our Account Managers, who serve as customer service representatives, understand…
  • 4.6
    Ultimate Software – Fort Lauderdale, FL
    $62k-$85k(Glassdoor est.)
    We're Hiring!
    multi parties Strong awareness of knowing when to escalate internally to managment Consistently model the highest levels of team… Resolution Team or other internal teams Monitor aging escalations. Review escalated issues to identify trends and communicate Execute…
  • 4.1
    Dairiconcepts LP – Zumbrota, MN
    6 days ago 6d
    requirements, and local, state, and federal regulations Ensures escalation of non-conformance events to the proper operations and corporate… The Senior Quality Assurance Manager plans, coordinates, and directs facility Quality Assurance and Food Safety Programs in compliance…
  • 5.0
    Buan Consulting – Annapolis, MD
    HOT
    Salesforce Solutions Practice Manager and works with their supervisor and Buan Engagement Manager consultants to orchestrate client… quality of service. Manage transition from delivery to support: The CSM will work with Buan Engagement Managers to develop relationships…
  • 3.9
    INDUSTRYBUILT SOFTWARE – Allentown, PA
    EASY APPLY
    26 days ago 26d
    team members to address any customer issues, or facilitate escalations when and where required. Maintain a strategic working relationship… Account Manager North America The Account Manager will strive to develop a mutual partnership with dedicated accounts, securing…
  • 3.2
    ManpowerGroup Solutions – Plano, TX
    $36k-$77k(Glassdoor est.)
    Today 1hr
    Description The Escalations Success Manager is an Account Manager responsible for leading the critical escalations that require cross-functional… unified communications solution? If so, the Mitel, Escalations Success Manager could be the position for you and you should consider…
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