Escalation Manager Jobs | Glassdoor
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Escalation Manager Jobs

  • 2.3
    Kalcorp Enterprises Inc – College Station, TX
    Est. Salary $30k-$54k
    27 days ago 27d
    monthly results and trends for business forecasting Resolve escalated customer complaints ​Qualifications: Previous experience… Job Description We are seeking a Store Manager to join our team! You will be responsible for overseeing and coordinating the activities…
  • 5.0
    Smarking – San Francisco, CA
    Est. Salary $74k-$112k
    Today 5hr
    Smarking is looking for a highly motivated Customer Success Manager to engage, retain and drive our customer renewals. Our CSM… Qualification 3-5 years of experience as an CSM, account manager, or related customer engagement or project management roles…
  • 4.8
    Looker – Santa Cruz, CA
    Est. Salary $77k-$124k
    face-to-face meetings Serve as a customer advocate within Looker escalating issues and driving feature requests Possess a comprehensive… Looker is seeking a technically savvy Engagement Manager (Project Manager) to ensure timely, successful implementations of Looker…
  • 3.0
    iBasis, Inc. – Lexington, MA
    Est. Salary $44k-$93k
    EscalationManager Description: iBasis is seeking a seasoned customer experienced leader to create and lead an operational… support all activities related to customer incidents and escalations Act as a primary point of contact for all iBasis customers…
  • 4.4
    MongoDB – Palo Alto, CA
    Est. Salary $55k-$114k
    11 days ago 11d
    hires into the EscalationManager role. After each escalation, you will run a post-mortem review of the escalation to document what… Identify, manage and record escalation trends Onsite customer visits as required Success Measures: The Escalation Account…
  • 2.7
    POS Portal – Sacramento, CA
    Est. Salary $79k-$112k
    decisions, escalates issues when appropriate, practices confidentiality. Ability to work independently, manage multiple projects… Management. The Project Manager will run point autonomously on their projects. The Project Manager will provide professional,…
  • 4.2
    Planet – San Francisco, CA
    5 days ago 5d
    consistently with clients throughout the contract life-cycle, escalating important issues where needed Feedback customer requests… currently seeking Account Manager, Customer Success for our clients in North America. The Role Manage customer relationships…
  • 3.8
    Lendio – South Jordan, UT
    Est. Salary $73k-$110k
    strong knowledge of processes and products. Assist with escalated issues/conflicts when they arise Develop relationships… Job Description The Franchise Success Manager is responsible for coaching new franchise owners to success…
  • 3.5
    ADTRAN – Huntsville, AL
    Est. Salary $57k-$97k
    5 days ago 5d
    Organization ensuring forecast and activity is properly reported Escalate issues that cause roadblocks to achieving schedule Provide… Manage and administer the construction activities within assigned area Participate in the process of selecting contractors…
  • 4.0
    Hired – San Francisco, CA
    visit Hireds blog. ABOUT THE ROLE: As a Customer Success Manager, you are responsible for engaging with customers post-sales… retention. You are tasked with partnering closely with an Account Manager and managing a portfolio of existing and new subscription business…
  • 3.7
    Imperva – Redwood City, CA
    Est. Salary $79k-$108k
    12 days ago 12d
    regulations. The Opportunity As an Escalation Engineer, you will be part of the Escalation Team in Redwood Shores, working alongside… Escalation Engineer - Redwood Shores, CA Our Company IT Security is a big deal. It’s in the news, growing rapidly, a…
  • 4.5
    Five9 – San Ramon, CA
    Est. Salary $96k-$141k
    5 days ago 5d
    recognizing and communicating challenges, managing expectations and escalations with effective and relevant communications, managing project… Manager, Custom Reports and Analytics Five9 is a leader in Cloud based Call Center solutions and one of the Bay Areas fastest…
  • 2.2
    Allied Wire & Cable – Phoenix, AZ
    28 days ago 28d
    and other sales related units Investigates and resolves escalated customer issues and concerns Tele-markets to, corresponds… , is looking for an Experienced Wire and Cable Inside Sales Manager to oversee the growth and development of the wire and cable…
  • 3.3
    Firefighters First Credit Union – Loma Linda, CA
    Est. Salary $42k-$65k
    19 days ago 19d
    providing overrides, fee reversal/waiver approvals, and handling escalated member issues/concerns. Research and Resolution – Ensure… Accountability: 1. Organizational Leadership – The Regional Office Manager is responsible for leading by example, in particular the successful…
  • 3.7
    vXchnge – Portland, OR
    Est. Salary $63k-$96k
    14 days ago 14d
    of excellence. POSITION SUMMARY: The Customer Success Manager (CSM) is responsible for targeting opportunities, expanding…
  • 5.0
    Aha! – United States
    Est. Salary $54k-$83k
    Customer Success Manager (product manager experience required) Anywhere in the United States Customer Success Are… Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems? Now, imagine…
  • 2.7
    POS Portal – Sacramento, CA
    Est. Salary $49k-$82k
    23 days ago 23d
    policy, escalating unique or critical issues to the VP of HR Serve as a culture evangelist, partnering with managers and employees… Responsibilities: Manage the small HR team focused on different areas of the discipline – in order to be a good manager, you must also…
  • 4.2
    ThinkHR – Pleasanton, CA
    Est. Salary $77k-$116k
    5 days ago 5d
    opportunity to grow their careers). The Customer Success Manager will be responsible for the overall health and retention of… advantage to help them strengthen their client relationships, manage risk and win more business. Equally important, the company is…
  • 4.1
    SparkPost – Columbia, MD
    Est. Salary $112k-$166k
    management of our customer retention programs and acting as an escalation point for customer issues. The ideal candidate will be… a liaison between Frontline support and the customer and escalation path for critical issue Developing success plans for customers…
  • Constantine Engineering, Inc. – Lawrenceville, GA
    Est. Salary $64k-$130k
    27 days ago 27d
    systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders… Project Manager / Senior Engineer to manage organization of key client water/ wastewater projects projects. Project Manager Job…
  • 4.5
    Bridge Partners – United States
    Est. Salary $95k-$136k
    7 days ago 7d
    dynamic environment. They are skilled in: gap analysis, issue escalation, executive communications, risk mitigation, and a variety… professionals to join our team. As a Project Manager for Bridge Partners, you will manage projects and programs for clients that represent…
  • 4.0
    Logix Federal Credit Union – Burbank, CA
    repay the loan as structured. Responsible for responding to escalated customer inquiries regarding servicing and payment issues.… Manager - Commercial/SBA Lending Portfolio Administration Location Corporate Offices Department Business…
  • 5.0
    SaveSoft, Inc – Washington, DC
    Est. Salary $75k-$148k
    30+ days ago 30d+
    cross-departmental conflicts *Manage project risks (security, resources, budget, quality) escalating issues and making proposals… a Project Manager to support new and ongoing projects within the Security & Operations portfolio. They will manage projects of…
  • 4.6
    Veterans United Home Loans – Washington, DC
    Est. Salary $68k-$110k
    6 days ago 6d
    financial management, and local marketing activities. Point of escalation and oversight for site Production and Operations. Supervise… Home Loan is seeking a Branch Manager for the Washington D.C. branch office. As a Branch Manager, you serve in both an operations…
  • 4.0
    Rightpoint Consulting LLC – Chicago, IL
    Est. Salary $89k-$121k
    17 days ago 17d
    informative, well-organized presentations Resolves and/or escalates issues in a timely fashion Understands how to communicate… engagements Client Management Manages day-to-day client interaction and sets and manages client expectations Develops lasting…
  • 2.7
    POS Portal, Inc. – Sacramento, CA
    30+ days ago 30d+
    handle client escalations, manage customer satisfaction levels, conduct quarterly business reviews, and manage professional services… resolution and escalates unresolved issues of significant concern to the appropriate Executive level sponsor Manages relationships…
  • 4.5
    Thomas J. Henry Injury Attorneys – Corpus Christi, TX
    Today 43min
    timely handling of client and business demands; handles case escalations with timely and appropriate resolutions. Ideal candidate… Injury Attorneys is seeking an Experienced Litigation Attorney Manager to direct a team of 5-7 and support staff in the firm's Corpus…
  • 4.5
    Xevo – Bellevue, WA
    Est. Salary $55k-$110k
    understand escalation channels and processes and show the ability to implement processes to shorten the time from escalation to resolution… Disney, Mitsubishi, and Panasonic. Xevo is looking for a Manager of Technical Support that will be responsible for implementing…
  • 3.3
    Spok – Eden Prairie, MN
    Est. Salary $77k-$112k
    diagnostic and access tools to enable the analysis, reporting and escalation of security events. Act as primary contact for the definition… @spoktweets on Twitter. Summary: The Technical Product Manager (TPM – Enterprise Security Solutions) is responsible for developing…
  • 3.4
    Wedgewood – Redondo Beach, CA
    6 days ago 6d
    colleagues. Confidence to communicate status of activity and escalate issues of concern Review file with an eye for quality assurance… Wedgewood is currently seeking a Closing Manager to join our team! Our company is a leading acquirer of distressed residential…
  • 3.6
    Amazon – United States
    Est. Salary $37k-$81k
    1 days ago 22hr
    so, the Seller Support Team is looking for an regional escalationsmanager for Japan. Third-party sellers represent significant… seller solutions across the company. As the regional escalationsmanager for Japan, you will be responsible for managing support…
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