Escalation Support Engineer Jobs | Glassdoor

Escalation Support Engineer Jobs

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  • 1.4
    Doyon – Seattle, WA
    Est. Salary $69k-$103k
    1 days ago 1d
    Full-TimeFLSA StatusExemptDescription1. Provides escalation support to end user support team members.* 2. Interfaces with technical… . Participates in incidents as a first responder, incident engineer, and/or incident manager.* 5. Performs problem management…
  • 4.0
    Microsoft – Irving, TX
    Est. Salary $64k-$84k
    7 days ago 7d
    Senior Support Escalation Engineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior Support Escalation Engineer is a critical role in the implementation of Azure Platform support capabilities…
  • 4.9
    PubNub – San Francisco, CA
    Est. Salary $68k-$91k
    17 days ago 17d
    get things done. Responsibilities As a Support Escalation Engineer you will: Respond to complex technical issues… role, you work on a small but growing support team on the second line (escalated support issues requiring additional research through…
  • 3.8
    Riverbed Technologies – United States
    Est. Salary $69k-$98k
    1 days ago 1d
    Position: The primary responsibility for the Escalation Engineer is to manage technical issues for our clients especially… work alongside a team of highly skilled engineers delivering World-Class customer support for our market leading product Steelhead…
  • 3.9
    Pure Storage – Salt Lake City, UT
    Est. Salary $93k-$121k
    1 days ago 1d
    looking for Support Escalation Engineers to join our Support Team in Mountain View, CA. Pure Support Escalation Engineers (PSEE) work… using our ticket tracking system Mentor 2nd level engineers who escalated the ticket Maintain communications with clients on…
  • 3.8
    Riverbed Technologies – United States
    Est. Salary $69k-$98k
    7 days ago 7d
    interaction using SFDC Provide timely and effective resolution to support requests based on internal and external service level agreements… software deployment at an enterprise level. Experience in supporting database-based applications (Oracle 11 (preferred), intermediate…
  • 2.6
    Elekta – Atlanta, GA
    Est. Salary $54k-$102k
    19 days ago 19d
    responsibility for leading Elekta’s Tier 3 escalations engineers, focusing on integration of escalation efforts across all Elekta products… coach and develop a direct team of Tier 3 escalation specialists; Ensure/Provide support across all product lines, assisting National…
  • 3.2
    Stratus Technologies – Phoenix, AZ
    Est. Salary $54k-$86k
    17 days ago 17d
    For more information, check out www.stratus.com The Support Engineer will ensure day-to-day service needs are met for assigned… run under increasingly demanding circumstances. With these escalating demands comes greater pressure to prevent even the smallest…
  • 4.1
    Glassdoor – Mill Valley, CA
    Est. Salary $98k-$140k
    17 days ago 17d
    facilities, and engineering groups to develop and maintain a strong security posture Act as an escalation point for our support team and… jobs and how companies recruit top talent. As a Systems Engineer at Glassdoor, you will own many of Glassdoor’s core infrastructure…
  • 3.8
    EMC – Hopkinton, MA
    Est. Salary $68k-$98k
    14 days ago 14d
    Senior Tier 3 Escalation/Support Engineer ScaleIO is looking for an L3 Technical Support Engineer to help drive our ground… complex systems level customer issues. Works closely with Engineering and other technical business units to increase knowledge…
  • 4.3
    Redis Labs – Mountain View, CA
    Est. Salary $52k-$79k
    1 days ago 1d
    problem reproduction and escalation. Participate in new product development, customer training, and other support-related activities… problems as needed. Document issues and collaborate with Engineering (if needed) to provide solutions. Provide technical expertise…
  • 3.5
    Valorem Consulting – Kansas City, MO
    EASY APPLY
    Est. Salary $47k-$68k
    1 days ago 18hr
    success. As the Support Engineer, you will work in a team of 5-8 persons, acting as the point of escalation and assistance to… You will work together with the Support Manager, Lead Support Engineer and the other Engineering teams to deliver high quality,…
  • 3.5
    Veritude – Cary, NC
    EASY APPLY
    10 days ago 10d
    services Escalating issues as needed Assisting in trouble shooting network issues Member of 3rd level engineering escalation… network engineering and support for Fidelity Investments within Enterprise Infrastructure. The Internetwork Engineering group,…
  • 4.1
    Glassdoor – Mill Valley, CA
    Est. Salary $119k-$165k
    2 days ago 2d
    facilities, and engineering teams to develop and maintain a strong security posture Act as an escalation point for our support team and… As a Senior Systems Engineer at Glassdoor, you will be responsible for many of Glassdoor’s core infrastructure systems. Groups…
  • 3.5
    Amazon – Seattle, WA
    Est. Salary $43k-$68k
    2 days ago 2d
    technical support service that ensures all IT equipment and infrastructure is running to its optimum performance. Escalating where… Description Amazon's IT Support Services group is looking for best-in-class client-side support engineers. They will provide quality…
  • 4.1
    Schaefer Systems International – Plainfield, IN
    Est. Salary $48k-$70k
    2 days ago 2d
    http://www.ssi-schaefer.us. The Software Support Engineer provides technical support for automated material handling software… Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution. Designs test scenarios…
  • Singhal & Company – Reston, VA
    EASY APPLY
    Est. Salary $56k-$79k
    6 days ago 6d
    Items (CIs), and Asset Management, as well as Tier 3 escalation support pertaining to NAC is a plus. Proven experience designing… Network Access Control (NAC) Engineer will support the NAC infrastructure. Provide Architect & Engineering Services for the 802.1X…
  • 3.5
    Veritude – Merrimack, NH
    EASY APPLY
    14 days ago 14d
    direction, the QA Engineer is responsible for the testing of specified applications and integrated systems to support installation… Skills and Knowledge Ability to drive the resolution of escalated issues in an effective manner Ability to adapt to a dynamic…
  • 4.4
    Coupa Software – Reno, NV
    Est. Salary $45k-$70k
    1 days ago 20hr
    accountability. We are looking for a Technical Support Engineer to support the Coupa Cloud. This role will involve skill sets… managing customer tickets, your ticket queue, and client escalations. In addition, you will be looking at database tables, combing…
  • 3.3
    Fuze – Boston, MA
    Est. Salary $53k-$74k
    6 days ago 6d
    Description: The Tier 3 Technical Support Engineer is the perfect combination of customer service and technical ability. This… , recognize high priority situations and take appropriate escalation action Manage multiple issues in parallel, taking responsibility…
  • 4.4
    Coupa Software – Reno, NV
    Est. Salary $47k-$74k
    1 days ago 19hr
    accountability. We are looking for a Technical Support Engineer to support the Coupa Cloud. This role will involve skill sets… managing customer tickets, your ticket queue, and client escalations. In addition, you will be looking at database tables, combing…
  • 3.0
    Actian Corporation – Austin, TX
    Est. Salary $56k-$80k
    15 days ago 15d
    issues and to escalate issues. Works to identify and document product defects and forwards them to engineering. Provides Knowledge… customers on issues. Works with Senior Support Engineers, Principal Support Engineers, or the Team Lead to expedite resolution…
  • 5.0
    Jet Reports – Portland, OR
    EASY APPLY
    Est. Salary $39k-$57k
    14 days ago 14d
    management. The Dev Ops/Support Engineer will also work closely with the Support team to triage support tickets escalated to the Development… reproduce customer reported support issues. The life of a Development Ops/Support Engineer at Jet Reports: Work collaboratively…
  • 3.6
    Dell – Hopkinton, MA
    Est. Salary $74k-$106k
    14 days ago 14d
    Senior Tier 3 Escalation/Support Engineer ScaleIO is looking for an L3 Technical Support Engineer to help drive our ground… complex systems level customer issues. Works closely with Engineering and other technical business units to increase knowledge…
  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $54k-$76k
    8 days ago 8d
    Requisition: R6312 Escalation Engineer Mobility (Open) Job Posting Title: Escalation Engineer Mobility Job Description… Description: Resolve escalated customer issues and maintain ownership until the problem resolved completely with minimal…
  • 3.6
    Citrix – Alpharetta, GA
    Est. Salary $64k-$91k
    8 days ago 8d
    : R6324 Senior Escalation Engineer - Mobility (Open) Job Posting Title: Senior Escalation Engineer - Mobility Job… Citrix is expanding our Mobility Escalation Engineering team and is looking for Escalation Engineers in Alpharetta, GA If you enjoy…
  • 4.1
    Glassdoor – Chicago, IL
    Est. Salary $42k-$69k
    20 days ago 20d
    technical problems without immediately requiring core engineering support Basic understanding of online advertising/media, marketing… Tracking Systems (ATS’s), and efficiently troubleshoot and escalate when necessary Be the go-to technical liaison for your internal…
  • 3.1
    Casa Systems Inc – Andover, MA
    Est. Salary $61k-$90k
    22 days ago 22d
    or equivalent combination of both. Prior Tier-2/3 support or escalation experience in a telecom/networking products environment… world. We are seeking to hire a Senior Technical Support Engineer to join our growing Technical Call Center team located…
  • 3.4
    Aspera, Inc. – Emeryville, CA
    Est. Salary $86k-$113k
    6 days ago 6d
    responsible for handling the customer support situations that get escalated beyond the support team. This role requires an in-depth… greater in Computer Science/Engineering or related discipline (M.S. or PhD in Networking/ Systems Engineering is a huge plus). *…
  • 4.4
    MemSQL – San Francisco, CA
    Est. Salary $75k-$106k
    1 days ago 1d
    Experience building great process around support and operations. Ticket triage, escalation, and reporting business metrics back to… to the organization. Passion for what a great customer engineering organization can do MemSQL delivers the leading…
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