Escalation Support Engineer Jobs | Glassdoor
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Escalation Support Engineer Jobs

31,192 Jobs

  • 3.7
    Citrix – Alpharetta, GA
    $58k-$79k(Glassdoor est.)
    22 days ago 22d
    R8438 EscalationEngineer - Priority Support (Open) Job Posting Title: EscalationEngineer - Priority Support Job… We are seeking an experienced EscalationEngineer to join our XenApp/XenDesktop Priority Support team. We believe that the customer…
  • 4.9
    PubNub – San Francisco, CA
    $66k-$89k(Glassdoor est.)
    NEW
    to get things done. Responsibilities: As a SupportEscalationEngineer you will: Respond to complex technical issues… role, you work on a small but growing support team on the second line (escalatedsupport issues requiring additional research through…
  • 3.1
    SugarCRM – Cupertino, CA
    $42k-$89k(Glassdoor est.)
    13 days ago 13d
    Management, Professional Services, Engineering, and elsewhere as required by the nature of the escalation Develop and maintain a prioritized… of escalatedsupport cases. In your first year you will have successfully handled at least ten long-running escalations and…
  • 4.3
    Zensa – Redmond, WA
    $52k-$69k(Glassdoor est.)
    7 days ago 7d
    Senior SupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior SupportEscalationEngineer is a critical role in the implementation of Azure Platform support capabilities…
  • 3.3
    Allyis – Kirkland, WA
    $65k-$88k(Glassdoor est.)
    14 days ago 14d
    Allyis/Green Infosystems is looking for SupportEscalationEngineer who will represent Microsoft and communicate with corporate… telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships…
  • 4.0
    Schaefer Systems – Charlotte, NC
    $31k-$67k(Glassdoor est.)
    13 days ago 13d
    customer escalations Responsible for ensuring daily progress updates on key escalated issues from engineering to support and support… Overview The CSS Operations & Escalation Manager supports remote customer sites with system downtime resolution and customer…
  • 3.8
    MapR – San Jose, CA
    $78k-$103k(Glassdoor est.)
    NEW
    scalability bottlenecks and suggest solutions Work with support/QA/Engineering teams through the entire lifecycle of product/patch… technical articles/blogs as a part of Developer Support Assist in developing support tools for business integration and for monitoring…
  • 4.0
    Levels Beyond – Denver, CO
    EASY APPLY
    $45k-$66k(Glassdoor est.)
    NEW
    resolving user issues, and resolving and/or escalating technology problems within the Engineering and Operations Division ● Be able… The Technical Operations Engineer will be responsible for providing technical support to both internal and external clients.…
  • 3.7
    Mega International – Raynham, MA
    EASY APPLY
    NEW
    . To support our fast growth in APAC, Europe and USA, we are looking for an experienced and talented Cloud Engineer based in… MEGA Cloud and promptly solve any operational incident. Escalate, if necessary, incidents to MEGA experts. Timely communicate…
  • 5.0
    Bowman williams – Washington, DC
    $67k-$102k(Glassdoor est.)
    7 days ago 7d
    III EscalationSupport for local clients in NOVA, DC and MD. The EscalationSupportEngineer will be the top tier support for… System Engineer – Tier III EscalationSupport Bowman Williams Staffs the Cloud. We are seeking a System Engineer that…
  • 4.1
    Marketo – Portland, OR
    $75k-$117k(Glassdoor est.)
    28 days ago 28d
    Opportunity Seeking a talented full stack engineer to join a global team of engineers focused on accelerating delivery of critical… with Marketo’s Product Management, Professional Services and Support organizations. Requirements: Strong ability to troubleshoot…
  • 3.7
    Amazon Web Services, Inc. – Seattle, WA
    $55k-$76k(Glassdoor est.)
    5 days ago 5d
    directly with the engineering teams within Amazon developing these new capabilities. The EscalationEngineer I will work as part… part of the AWS SupportEscalation & Event Management (E2M) Team to identify widespread and systemic customer facing problems for…
  • 3.7
    Amazon Web Services, Inc. – Seattle, WA
    $55k-$76k(Glassdoor est.)
    5 days ago 5d
    directly with the engineering teams within Amazon developing these new capabilities. The EscalationEngineer I will work as part… part of the AWS SupportEscalation & Event Management (E2M) Team to identify widespread and systemic customer facing problems for…
  • 4.2
    Leapfrog Services – Atlanta, GA
    $51k-$74k(Glassdoor est.)
    NEW
    cloud services Work with the support desk and network operations center as a tier 3 point of escalation for enterprise systems such… and systems engineeringsupport for the Leapfrog portfolio of clients Architecture, deployment, and reactive support for the Leapfrog…
  • 3.0
    Posh Consulting – Redmond, WA
    $57k-$76k(Glassdoor est.)
    19 days ago 19d
    Senior SupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior SupportEscalationEngineer is a critical role in the implementation of Azure Platform support capabilities…
  • 3.4
    HotSchedules – Austin, TX
    $59k-$88k(Glassdoor est.)
    7 days ago 7d
    The SupportEscalationsEngineer (Sr. Technical SupportEngineer) will be responsible for the technical support for our portfolio… . in Computer Science/Engineering, Information Systems, or a related technical field 3+ years supporting production systems Strong…
  • 3.0
    Posh Consulting – Redmond, WA
    $57k-$76k(Glassdoor est.)
    19 days ago 19d
    Senior SupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior SupportEscalationEngineer is a critical role in the implementation of Azure Platform support capabilities…
  • 3.8
    Juniper Networks – United States
    $50k-$74k(Glassdoor est.)
    8 days ago 8d
    product support personnel. Responsibilities: Provides expert support on hardware related customer issues escalated from technical… Provides hardware engineeringsupport to customers, customer support personnel and field support staff on systems and product…
  • 4.0
    Ceterus – Charleston, SC
    EASY APPLY
    $29k-$39k(Glassdoor est.)
    NEW
    Team projects as needed Accurately document escalated issues so the Engineering team can address them Here’s what we’re looking… and respond to product support tickets Identify, record, document and track defects Manage the Support Help Desk including authoring…
  • 4.5
    Carbon Black – Waltham, MA
    4 days ago 4d
    Technical Support point of contact for customer escalations covering both US and International regions Lead escalation management… priority support cases and provide assistance to prevent escalations Own and drive Action Plan for and escalation success criteria…
  • 4.0
    Microsoft – Fargo, ND
    $59k-$78k(Glassdoor est.)
    20 days ago 20d
    perception of value. As a Microsoft Dynamics 365 SupportEscalationEngineer (SEE), you are a technical leader and will be driving… dollar configurations. Expect to work closely with other SupportEngineers to integrate cross-product solutions. Your technical and…
  • 3.1
    Schindler Elevator Corporation – Randolph, MA
    $72k-$112k(Glassdoor est.)
    NEW
    functions according to given requirements Support test engineers on simulators and test elevators with troubleshooting… Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one…
  • 3.9
    Cisco Systems – Milpitas, CA
    $100k-$135k(Glassdoor est.)
    5 days ago 5d
    Software Engineer – Switching Escalation (Catalyst switching Business Unit) Who You'll Work With The Switching Escalation team… customer escalations and help drive improvements in product quality by sharing the field learnings with engineering teams. It’…
  • 2.7
    TRAC – Cincinnati, OH
    $53k-$83k(Glassdoor est.)
    NEW
    Overview The Desktop SupportEngineer will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for… analytical skills, the Desktop SupportEngineer will also manage projects, provide technical support including the maintenance and…
  • 4.0
    Microsoft Corporation – Charlotte, NC
    $60k-$80k(Glassdoor est.)
    11 days ago 11d
    on Azure platform and services, and be able to work with Engineering group effectively.     Respond to and resolve critical… depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven…
  • 2.7
    TRAC – Florence, KY
    $53k-$83k(Glassdoor est.)
    NEW
    Overview The Desktop SupportEngineer will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for… analytical skills, the Desktop SupportEngineer will also manage projects, provide technical support including the maintenance and…
  • 2.7
    TRAC – Princeton, NJ
    $60k-$93k(Glassdoor est.)
    Today 11hr
    Overview The Desktop SupportEngineer will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for… analytical skills, the Desktop SupportEngineer will also manage projects, provide technical support including the maintenance and…
  • 2.7
    TRAC – Princeton, NJ
    $60k-$93k(Glassdoor est.)
    Today 11hr
    Overview The Desktop SupportEngineer will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for… analytical skills, the Desktop SupportEngineer will also manage projects, provide technical support including the maintenance and…
  • 4.4
    Logicworks – New York, NY
    EASY APPLY
    $95k-$119k(Glassdoor est.)
    6 days ago 6d
    (Systems Engineering, Network Engineering, and NOC). This individual will be an escalation point for client support and will be… client supportengineering (Tier 1 3) and Logicworks corporate engineering. As the companys support oriented engineering manager…
  • 3.9
    NetTech Consultants, Inc. – Jacksonville, FL
    EASY APPLY
    $54k-$78k(Glassdoor est.)
    4 days ago 4d
    and surrounding may be required. Work escalated client tickets from other engineers via phone and email, update clients regularly… regularly on status and resolve/respond within SLA. Escalate issues that you cannot solve to vendors. Update system documentation…
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