Help Desk/Voice Mail Analyst Jobs | Glassdoor
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Help Desk/Voice Mail Analyst Jobs

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  • 3.6
    Randstad – Northampton, MA
    7 days ago 7d
    Answers HelpDesk calls in a courteous friendly and knowledgeable manner. Provide reference number for all calls/e-mails. - Retrieves… level HelpDesk technical and procedural support; troubleshoots computer hardware and software problems reported to HelpDesk via…
  • 4.0
    Amyx Inc – Richmond, VA
    Est. Salary $48k-$77k
    5 days ago 5d
    to hire a HelpDesk Manager to oversee a team of HelpDesk Technicians providing 24/7 coverage for Tier 1 HelpDesk support to… Responsibilities and Daily Tasks: The HelpDesk Manager shall manage a team of helpdesk technicians to accomplish the following…
  • Commtech Services Inc – Mahwah, NJ
    Est. Salary $35k-$55k
    9 days ago 9d
    IT HelpDeskAnalyst Hours : 5:00pm - 2:00am (May involve trips to California office location - must be okay with occasional… manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication. •Replaces defective or inadequate…
  • 3.2
    AIDS Action Committee – Boston, MA
    Est. Salary $30k-$46k
    12 days ago 12d
    update company hardware/software as needed Telephone and voicemail system trainings for staff and volunteers. Create documentation… 2. Secondary Duties: Preparing outgoing mail Delivery of incoming mail and packages Daily walkthrough of building, reporting…
  • 3.5
    Inland Northwest Health Services – Spokane, WA
    Est. Salary $26k-$37k
    4 days ago 4d
    the right analyst immediately if warranted, otherwise, sends help ticket to analyst to respond to later.) Closes help ticket if… if problem is solved directly by the HelpDesk Coordinator. Monitor cloverleaf and Meditech, NMI interfaces and notifies appropriate…
  • 4.9
    Hunter Technical Resources – Norcross, GA
    5 days ago 5d
    training support. Analyst will identify research, troubleshoot and resolve technical issues via e-mail and voicemail ensuring a timely… /XP/2007, MS Office 2003/2007/2010/2013. Experience with HelpDesk software, computer mapping, Citrix applications, EM and web…
  • 2.7
    Vitas Healthcare – Miramar, FL
    Est. Salary $32k-$47k
    NEW
    Begin your future today at VITAS Healthcare! The HelpDeskAnalyst is responsible for first level support of investigation… answering, evaluating, and prioritizing incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing…
  • 4.0
    Amyx Inc – New Cumberland, PA
    Est. Salary $27k-$41k
    9 days ago 9d
    echelons for resolution. The Service Desk will use DLA’s ITSM Remedy as its primary HelpDesk tool for tracking and reporting purposes… Amyx, Inc. is seeking to hire a HelpDesk Technician to provide remote support from one of the nearby locations identified above…
  • 2.4
    SUNY Downstate Medical Center – New York, NY
    Est. Salary $37k-$54k
    4 days ago 4d
    SERVICES Job Title: PROGRAMMER-ANALYST Professional Rank: SL-2 Descriptive Title: HELPDESK TECHNICIAN Salary Range: $39,403.00… resources on internet to aid in problem solving • Routinely check voicemail and HelpDesk que in Footprints for outstanding end user requests…
  • 2.9
    Robert Half Technology – Oakland, CA
    Est. Salary $45k-$68k
    17 days ago 17d
    prioritize and respond to incoming requests via phone, e-mail, voicemail or in person. The top three soft-skills that we must… Outstanding opportunities with Robert Half as a technical HelpDesk professional. Start making an impact immediately on contract…
  • 3.6
    Koniag, Inc. – Baltimore, MD
    Est. Salary $43k-$65k
    9 days ago 9d
    required in both real-time voice and emergency notifications. The candidate will function as a Call Intake Analyst (CIA), identifying… Koniag Technology Solutions (KTS) is seeking a full-time HelpDesk Specialist. This is a direct position with our company working…
  • 3.9
    Advanced Systems Development – Arlington, VA
    Est. Salary $52k-$78k
    17 days ago 17d
    directly to Lead HelpDeskAnalyst or HelpDesk Manager; may receive assignments from senior-level HelpDeskAnalysts. Works under… Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing…
  • 3.6
    First American – Palm Coast, FL
    Est. Salary $31k-$46k
    20 days ago 20d
    use Service Desk standards and follow guidelines. General knowledge of network, desktop, telephony and VOIP (voice over internet… solutions to customers. Assists in maintaining Service Desk e-mail and web portal(s) by reading, opening/documenting information…
  • 3.5
    New Orleans – New Orleans, LA
    Est. Salary $31k-$53k
    NEW
    to resolve user hardware and software issues. Adhering to HelpDesk policy and procedures, system documentation, and administrative… SHOULD BE DIRECTED TO SHELLY STOLP AT (504) 658-3516 OR TTY/VOICE AT (504) 586-4475 or (504) 658-4020. DOMICILE REQUIREMENTS…
  • 3.3
    Johns Hopkins Health Care – Glen Burnie, MD
    6 days ago 6d
    recommendations. Assists in logging HelpDesk calls received from telephone, voicemail, electronic mail and in-person requests. Responds… telephone equipment, telephone switches and backup devices, voicemail equipment and related cabling and cabling devices. Monitors…
  • 4.4
    Quadrant – Arlington, VA
    15 days ago 15d
    directly to Lead HelpDeskAnalyst or HelpDesk Manager; may receive assignments from senior-level HelpDeskAnalysts Works under… complex trouble tickets to supervisor or more senior-level HelpDeskAnalysts Logs and tracks calls using problem management database…
  • Koniag Information Security Services (KSS) – Baltimore, MD
    11 days ago 11d
    in both real-time voice and emergency notifications. The contractor will function as a Call Intake Analyst (CIA), identifying… Title HelpDesk Specialist ==================== EOE Statement We are an equal employment opportunity employer. All qualified…
  • 2.6
    PODS – Clearwater, FL
    EASY APPLY
    Est. Salary $44k-$66k
    24 days ago 24d
    Service DeskAnalysts. The Service Desk Manager will ensure their team and shift is scheduled to provide adequate Analysts for quality… training and mentors Service DeskAnalysts to perform their assigned functions Analyst Performance Accountability…
  • 3.3
    Alliant Energy – Madison, WI
    NEW
    technical issues escalated through the information technology helpdesk for voice, data, and/or audio or video conferencing technologies… are: Integrated Network Services Analyst II Senior Integrated Network Services Analyst Alliant Energy will not provide…
  • 3.3
    ManTech International – Washington, DC
    16 days ago 16d
    all calls, emails, voicemails, and web requests. Responsibilities: · Provide phone, email, and help-desk support for local… have at least 2 years’ helpdesk experience. · HDI certification (Ex. Customer Service Cert./Analyst) · Must be MCP (Microsoft…
  • 3.9
    Advanced Systems Development – Arlington, VA
    12 days ago 12d
    VIP HelpDeskAnalysts - Security+CE and OS Certs. required - Joint Staff Contract Location: Pentagon Security Clearance… Responsibility - May lead and direct the work of junior/mid-level HelpDeskAnalysts b. Supervision Received - Reports directly to Executive…
  • 4.9
    Hunter Technical Resources – Norcross, GA
    6 days ago 6d
    training support. Analyst will identify research, troubleshoot and resolve technical issues via e-mail and voicemail ensuring a timely… standards Extensive use of a ticket system (Remedy, Heat, Web HelpDesk, etc.) Take guidance from IT Manager to ensure tasks are…
  • 3.9
    Advanced Systems Development – Arlington, VA
    23 days ago 23d
    Sr. HelpDeskAnalysts - Security+CE and OS Certs. required - Joint Staff Contract Location: Pentagon Security Clearance… Responsibility - May lead and direct the work of junior/mid-level HelpDeskAnalysts b. Supervision Received - Reports directly to Executive…
  • 3.5
    McGladrey LLP – Davenport, IA
    Est. Salary $36k-$58k
    12 days ago 12d
    Service DeskAnalyst Apply Now >> Job Summary: The Service DeskAnalyst is a member of the… highlightSearchTerms("DESK", txtPhrase, false, "", "", "Highlightcontent29"); txtPhrase = true var temp = highlightSearchTerms("ANALYST", txtPhrase…
  • 3.8
    University of Chicago – Chicago, IL
    Est. Salary $48k-$70k
    6 days ago 6d
    large digital telecommunications systems, station equipment, voicemail, Telecommunication Management Systems (TMS), local area networking… Document and post application design, reference materials and helpdesk scripts for peers and support staff and client facing materials…
  • 3.7
    RSM US LLP – Davenport, IA
    Est. Salary $37k-$59k
    15 days ago 15d
    Job Summary: The Service DeskAnalyst is a member of the Service Desk team. They are responsible for first level technical… highlightSearchTerms("DESK", txtPhrase, false, "", "", "Highlightcontent29"); txtPhrase = true var temp = highlightSearchTerms("ANALYST", txtPhrase…
  • 4.2
    Rentokil – Wyomissing, PA
    8 days ago 8d
    software and escalate to service desk/Eloyalty if necessary Reset phone pins and voice-mail passwords if needed Creating and… Essential Job functions: Friendly, helpful, positive attitude and tone of voice Read, Write and type English Clearly…
  • 3.0
    United Natural Foods, Inc. – Providence, RI
    6 days ago 6d
    software, including PBXs, call management systems, voicemail, interactive voice response, and video conferencing systems. Integrates… with the planning of telecommunications strategies for IT HelpDesk to ensure that efficient and effective customer interaction…
  • 3.5
    The Segal Group – New York, NY
    Est. Salary $53k-$84k
    NEW
    directly to the IT HelpDesk Manager. Essential Functions: · Respond to incoming phone calls and e-mails in a timely fashion… Summary: The HelpDesk provides a single point of contact for technical support for internal customers. The HelpDesk Senior Support…
  • 2.7
    Behavioral Health Link – Phoenix, AZ
    Est. Salary $27k-$37k
    5 days ago 5d
    Develop, coordinate, and implement telephone systems and voicemail solutions including the on-going maintenance of telecommunication… Job Description · Act as first and second level support for helpdesk requests. · Maintain professional behavior and provide…
  • 2.8
    CVS Health – Scottsdale, AZ
    NEW
    related components such as CM, AES, SBC, SM, ACD queues, voice-mail and other programs. Required Qualifications: Minimum… with the Virtual Job Tryout assessment, contact the Shaker HelpDesk at 1-877-987-5352. Please note that we only accept resumes…
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