IVR Database Reporting Analyst Jobs | Glassdoor
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IVR Database Reporting Analyst Jobs

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  • Staffogen – San Jose, CA
    20 days ago 20d
    Clara, is looking for a Business Analyst with IVR experience. Design caller experience for IVR DTMF and speech enabled applications… define grammars to match the established requirements. Deliver IVR user interface design documentation outlining backend interfaces…
  • 3.6
    Navy Federal Credit Union – Pensacola, FL
    13 days ago 13d
    Experience working in SQL Server, Oracle and Postgres databases and Reporting Experience in Client- Server development using Java… Apache Tomcat 5.x, Weblogic 10.x, Websphere Databases: SQL, Oracle Reporting Tools: InfoMart, CCPulse, Call Center Analyzer…
  • 3.5
    Citi – Irving, TX
    Est. Salary $39k-$60k
    NEW
    Experience with IVR and firefly Experience writing scripts, database queries, generating capacity and performance reports Understanding… Support Analyst is required to be part of a team which provides Level 2 support for the following suite of Applications: IVR and…
  • Systems Technology Group (STG) – Lansing, MI
    23 days ago 23d
    project incident reports (PIR**s) into production ** including fix, upgrade and other enhancement work on the IVR and other call… and software upgrades; and 4)Providing knowledge transfer of IVR and related call center technologies to the identified resources…
  • 4.2
    City National Bank – Los Angeles, CA
    Est. Salary $60k-$95k
    7 days ago 7d
    voice network experience Call Vectoring, call routing, IVR, call recording and call accounting experience desired. General knowledge… conferencing, and voice messaging systems. Maintain voice network database. Inventory, validate, and optimize voice network services.…
  • 3.4
    Citibank – Irving, TX
    Est. Salary $47k-$74k
    NEW
    Experience with IVR and firefly Experience writing scripts, database queries, generating capacity and performance reports Understanding… Support Analyst is required to be part of a team which provides Level 2 support for the following suite of Applications: IVR and…
  • 3.6
    Endpoint Clinical – San Francisco, CA
    Est. Salary $53k-$80k
    NEW
    environment preferred. Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal. Must also be… ensure database updates are made in the spirit of the original request. Executes SQL Data Scripts and Queries for database updates…
  • 3.6
    ADURO – Redmond, WA
    Est. Salary $65k-$90k
    15 days ago 15d
    Experience working with QuickBooks, Salesforce, HubSpot, IVR/Telecom preferred Advanced Excel skills (Macro, Pivot… Summary: As Business Operations Analyst, you will work closely with senior leaders to ensure we are capturing and surfacing…
  • 2.8
    Bracket – Wayne, PA
    EASY APPLY
    Est. Salary $56k-$72k
    24 days ago 24d
    relational databases including stored procedures, views and triggers Microsoft SQL Server Reporting Services or other reporting tool… of the following is desirable: Interactive Voice Response (IVR) applications Mobile device applications include Smartphone…
  • 3.1
    Reliance Standard – Philadelphia, PA
    EASY APPLY
    Est. Salary $145k-$196k
    NEW
    Warehouse, Reporting, Business Intelligence, and integration of certain ancillary system’s (e.g. Salesforce.com, IVR) development… Production reporting). Integrates the data from the various business systems applications into a production staging database serving…
  • 3.3
    eResearchTechnology – Philadelphia, PA
    Est. Salary $46k-$61k
    NEW
    Excel and PowerPoint. Experience with IVR and PRO systems a plus. Familiarity with database software design and concepts. We… , Twitter, and Facebook. ERT is looking for a Validation Analyst for our Philadelphia office. In this role, you will perform…
  • Sunnova Energy Corporation – Houston, TX
    6 days ago 6d
    workforce management purposes (erlang C). Understanding of IVR call flows and call routing and experience building and maintaining… The Position The Workforce Management Analyst (WFA) builds and maintains call center ACD programming including call flows,…
  • 2.9
    CitiMortgage – Irving, TX
    Est. Salary $42k-$66k
    NEW
    Experience with IVR and firefly Experience writing scripts, database queries, generating capacity and performance reports Understanding… Support Analyst is required to be part of a team which provides Level 2 support for the following suite of Applications: IVR and…
  • 4.9
    Halo Group IT Services – Irving, TX
    Est. Salary $62k-$87k
    NEW
    Servicing Systems are a must – experience with LSAMS, Fortracs, IVR a big plus. Experience with and comprehensive understanding… conditions and performance Responsibilities Business Analyst with a strong background in IT Projects and Business Process…
  • Numeric Recruiting & Staffing – Norfolk, VA
    NEW
    working with IVR/ACD, Dialer, QM and WFO Understanding of Call Center processes and data Understanding of database design,… support a variety of reports and queries utilizing reporting tools; assist in the development of standard reports Assist in…
  • CoverHound – Westlake Village, Los Angeles, CA
    Est. Salary $40k-$61k
    9 days ago 9d
    The Workforce Analystreports directly to the VP of Operations and is responsible for managing the contact forecasts to accurately… across multiple channels. The Workforce Analyst ensures the validity of data through reporting and recommends and implements business…
  • 3.3
    Sunnova – Houston, TX
    Est. Salary $43k-$62k
    NEW
    workforce management purposes (erlang C). - Understanding of IVR call flows and call routing and experience building and maintaining… Title Workforce Management Analyst Description The Position The Workforce Management Analyst (WFA) builds and maintains…
  • 5.0
    Scientific Systems and Software International – Baltimore, MD
    Est. Salary $70k-$88k
    14 days ago 14d
    Manager) that integrates with multiple peripheral systems including IVR, IPD, debt referral, debt adjustment, payment processing and… FICO Debt Manager with multiple peripheral systems including IVR, IPD, debt referral, debt adjustment, payment processing and…
  • 3.5
    Public Service Enterprise Group – Melville, NY
    Est. Salary $66k-$94k
    8 days ago 8d
    voice analytics and working with our IVR (interactive voice response) program. The analyst will work closely with other departments… knowledge in Tableau and Access Databases. Working knowledge of SAP and CAS. Training in database development or programming.…
  • 3.6
    Orlando Health – Orlando, FL
    13 days ago 13d
    including metrics. Ability to define ACD reporting options, management reports, and databases Ability to mentor less experienced engineers… PBX / ACD concepts and practices; Interactive Voice Response (IVR) unit concepts and practices; and call routing concepts and practices…
  • 3.3
    UnitedHealth Group – Minnetonka, MN
    Est. Salary $35k-$54k
    24 days ago 24d
    specific ownership. This role will own reporting, data analysis, trending, and database modeling to present scenarios to key leaders… Experience with telecom and routing hardware/software (e.g., PBX, ACD, IVR, ICM [AKA GEOTEL]) is preferred 6 months of project management…
  • 3.6
    JPMorgan Chase & Co. – Tampa, FL
    Est. Salary $66k-$92k
    8 days ago 8d
    we support. More specifically, the Analyst will develop methodologies and reporting to identify and communicate trends regarding… Experience with querying Telephony data (Auto-dialers, ACD, IVR, Avaya CMS, Aspect UIP), Host system data (ALA, VLS, CALS, Quest…
  • 3.4
    Apex Systems – Erie, PA
    25 days ago 25d
    Genesys SIP / Genesys IVR/GVP maintenance and development / Genesys InfoMart and CC Analyzer Reporting with knowledge of Hyperion… Largest IT Staffing Firm, is looking for a Senior Voice Telecom Analyst with our client in Erie, PA. If you believe you would be a…
  • 3.8
    Arena Technical Resources – Remote, OR
    9 days ago 9d
    Manager) that integrates with multiple peripheral systems including IVR, IPD, debt referral, debt adjustment, payment processing, document… FICO Debt Manager with multiple peripheral systems including IVR, IPD, debt referral, debt adjustment, payment processing and…
  • 2.6
    FirstGroup America – Dallas, TX
    Est. Salary $39k-$61k
    13 days ago 13d
    Realtime Adherence, Verint/InContact Call monitoring & Recording and IVR Routing (2 Years)… Greyhound Corporate - Call Center Workforce Traffic Analyst Responsible for the real-time and intraday management of call, staff…
  • 3.3
    UnitedHealth Group Inc. – Minnetonka, MN
    Est. Salary $35k-$54k
    23 days ago 23d
    specific ownership. This role will own reporting, data analysis, trending, and database modeling to present scenarios to key leaders… Experience with telecom and routing hardware/software (e.g., PBX, ACD, IVR, ICM [AKA GEOTEL]) is preferred 6 months of project management…
  • 2.7
    First Transit – Dallas, TX
    Est. Salary $35k-$54k
    7 days ago 7d
    Realtime Adherence, Verint/InContact Call monitoring & Recording and IVR Routing (2 Years)… software (Required) Word Processing Software (Required) Database (Access) Required Minimum 2 years call center operations…
  • 3.4
    Towers Watson – San Diego, CA
    Est. Salary $61k-$86k
    15 days ago 15d
    self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll Prior experience as a business analyst in a… experience as a Business Analyst Reponsible for development, testing, deployment and maintenance of SSRS Reports Experience with relational…
  • 3.9
    Cedars-Sinai – Los Angeles, CA
    Est. Salary $64k-$86k
    15 days ago 15d
    diverse workgroups (e.g. Telecom, Uptivity. EIS 1113. Dialer, IVR, ACD, Credit Cards, Vendor commune: Won and others). Responsible… others. Summary of Essential Job Duties: - The Business Systems Analyst can be defined as the accurate and timely monitoring of systems…
  • 3.4
    Towers Watson – Mount Laurel, NJ
    Est. Salary $58k-$82k
    24 days ago 24d
    as: Health and welfare plan administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS… complete Towers Watson Business Analyst training program Prior experience as a business analyst in a consulting environment preferred…
  • 1.0
    Computer Consultants International, Inc. – Miami, FL
    EASY APPLY
    Est. Salary $59k-$71k
    16 days ago 16d
    installation, system configuration, database design and administration, data conversion, integration, report creation, system testing, performance… interfaced to billing/payment solutions, interfaced to Call Center and IVR solutions, and interfaced to a Website via web services. Candidate…
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