IVR QA Analyst Jobs | Glassdoor
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IVR QA Analyst Jobs

21 Jobs

  • 4.6
    Ian Martin Group – Dimondale, MI
    5 days ago 5d
    Executives, QAAnalysts, Developers and BA’s Required Must have previous IVR testing experience, including Genesys IVR and SIP Server… hiring for a IVRQA Lead experience in Dimondale, MI for a 6 months contract assignment. Job Description The IVRQA Lead will…
  • 4.6
    Ian Martin Group – Lansing, MI
    10 days ago 10d
    effectively communicate with QAAnalysts, Test Leads, Developers and BA’s Required Must have previous IVR and interface testing experience… of talent. SUMMARY One of our Clients is looking for IVRQAAnalyst/SA6 for 7-month contract in Dimondale, Michigan. Job Description…
  • 4.4
    Credit Acceptance Corporation – Southfield, MI
    $60k-$86k(Glassdoor est.)
    12 days ago 12d
    experience with Contact Center technologies, including Dialers, IVRs, and ACD Remain compliant with our policies, processes and legal… (e.g., User Stories, Function Requirements Document, or SOW) QA Testing experience Willingness to participate in an on-call rotation…
  • 2.9
    Express Scripts – Franklin Lakes, NJ
    $86k-$114k(Glassdoor est.)
    more experienced developer. This role is also an introduction to IVR! As part of the Customer Engagement team, you will have an… customers/members including voice calls - Interactive Voice Response (IVR); Automated Outbound calls (AOM), SMS/Text, E-Mail, and Video…
  • 3.1
    Wolters Kluwer – Chicago, IL
    $46k-$75k(Glassdoor est.)
    www.emmisolutions.com QA Reporting Analyst About the opportunity Emmi Solutions Reporting & QAAnalyst will provide expertise… impact on our clients and their patients. The Reporting & QAAnalyst will also manage and execute quality assurance testing and…
  • Staffogen – San Jose, CA
    25 days ago 25d
    Clara, is looking for a Business Analyst with IVR experience. Design caller experience for IVR DTMF and speech enabled applications… define grammars to match the established requirements. Deliver IVR user interface design documentation outlining backend interfaces…
  • 3.5
    Bank of America – Plano, TX
    $56k-$75k(Glassdoor est.)
    4 days ago 4d
    Desired Skills: Good data mining knowledge. Experience in IVR functional testing. Work experience with Hammer\Cyara tools.… Key individual contributor role to work with Quality Assurance (QA) project teams within Technology & Operations. Works with project…
  • 3.6
    Experian – Dallas, TX
    $65k-$93k(Glassdoor est.)
    Salesforce agent-facing tool, the Cisco telephony platform and IVR experiences, and Calabrios suite of tools. ·Oversee all MCE… Center Technologies connectivity, including telecomm/telephony, IVR, CRM, Workforce Management and Quality grading tools…
  • 3.4
    System Soft Technologies – Fort Worth, TX
    $50k-$71k(Glassdoor est.)
    17 days ago 17d
    automate testing to increase the quality in the product delivery of IVR system. Major Job Duties and Responsibilities: Develop… and web interface Develop automated testing scripts for the IVR solution. Define and document manual and automation test strategy…
  • 3.3
    Almac Group – Lansdale, PA
    $54k-$77k(Glassdoor est.)
    19 days ago 19d
    We are currently looking for a QAAnalyst 1 for our Lansdale, PA location. The QAAnalyst 1 is responsible for ensuring/confirming… Conduct Quality Gate reviews of SDLC deliverables, including IVRS, internal systems Participate in project status and requirements…
  • 2.4
    Conduent – Somerset, NJ
    $72k-$102k(Glassdoor est.)
    4 days ago 4d
    Intelligence experience Telephony (Voice) knowledge (VoIP, CTI, IVR) All other duties as assigned. Conduent is an Equal… through frequent communication and interaction. Working with QA environments and facilitate end-to-end (unit and regression) testing…
  • Valdi Group – Chicago, IL
    $48k-$69k(Glassdoor est.)
    As a QA Associate you will be working closely with the business analysts, developers and members of QA team in highly dynamic… Take a leading role in testing of s Interactive Voice Response (IVR) Systems Execute testing of companys mobile applications on…
  • First Health Group – Okemos, MI
    $45k-$70k(Glassdoor est.)
    10 days ago 10d
    with one or more of the following: Cisco Tidal, Axway, Kofax, IVR, IBM Jazz Suite EDUCATION The highest level of education… they work properly (including the application of appropriate QA procedures) and to quickly fix any identified defects. Completes…
  • 3.3
    Aetna Inc. – Amherst, NY
    $36k-$57k(Glassdoor est.)
    10 days ago 10d
    with one or more of the following: Cisco Tidal, Axway, Kofax, IVR, IBM Jazz Suite EDUCATION The highest level of education… they work properly (including the application of appropriate QA procedures) and to quickly fix any identified defects. Completes…
  • 3.3
    Aetna – Phoenix, AZ
    11 days ago 11d
    interventions, for the services we provide to the Medicaid plans (IVR calls, text messages, mailers, etc.) This position plays a vital… Management//1-3 Years TECHNOLOGY EXPERIENCES Technical - QA Tools//1-3 Years/End User Technical - Database/SQL Server/1-…
  • 3.0
    CyberBrains – Overland Park, KS
    $48k-$64k(Glassdoor est.)
    26 days ago 26d
    Programmer Analyst: Interact with business/client and IT Developers to finalize functional requirements. Provide feedback from QA point… gathered from client. Review test plans and test results. Test IVR, web, Siebel, Mobile applications using Hammer call master and…
  • 2.6
    Enterprise Solutions Inc – Redwood City, CA
    17 days ago 17d
    critical. The Business Project Manager Analyst must be comfortable working with IT and Engg/QA resources in a matrix organization… support and customer experience applications and tools such as IVR, CRM, ticket management, knowledge base, Search, chat, community…
  • 2.7
    USAN – Norcross, GA
    $68k-$94k(Glassdoor est.)
    11 days ago 11d
    years of experience as a Business Analyst in a fast-paced IT environment Experience with IVR and/or contact center technology… BRDs into functional specifications for internal engineering, QA and external client audiences Scopes projects and works with…
  • 1.0
    Ibiztek Solutions – Eagan, MN
    $63k-$91k(Glassdoor est.)
    20 days ago 20d
    exposed to: Web, Web Services, Data Integration, Salesforce, NICE, IVR, CISCO, RxClaim Top 3 Resume must haves: Strong System… . Job Description : Title: Business Systems Analyst III Analyst with Telephony experience, as in working with CISCO…
  • 2.4
    Conduent – Secaucus, NJ
    24 days ago 24d
    in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client… Respond to client on escalations Manage small projects QA of work done by others Participate in client management…
  • 1.0
    Computer Consultants International – Miami, FL
    $53k-$83k(Glassdoor est.)
    30+ days ago 30d+
    Lead Business Process Analyst and executive team to provide program quality assurance and quality control (QA/QC) services, and to… interfaced to billing/payment solutions, interfaced to Call Center and IVR solutions, and interfaced to a Website via web services. Candidate…
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