Lor-Ron optical within the Eye Consultants of PA, have an exciting opportunity of an Optician Technician in our Wyomissing office. This on the job training will eventually have a paid certification at no cost to the employee.

1. Customer Service

Standards and Goals

· Greet patients in a friendly, timely manner.

· Answer phones and assist patients as necessary.

· Assess the customer’s optical needs.

· Evaluate prescriptions in conjunction with clients’ vocational and avocational visual requirements.

· Recommend specific lenses, lens coatings and frames to suit client needs.

· Verify that finished lenses are ground to specifications.

· Measure clients bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes using measuring devices.

· Instruct clients in how to wear and care for eyeglasses.

2. Sales

Standards and Goals

· Sell products to include spectacles, sunglasses and other related goods.

· Ability to explain pricing clearly and work within confinement of client’s budget if possible.

· Order and purchase frames and lenses.

3. Administrative

Standards and Goals

· Knowledge of Medicaid and Medicare guidelines.

· Knowledge of accepted insurance plans and the proper billing procedures.

· Billing of insurance companies for lenses and spectacles.

· Understand and explain any warranties and office policies.

4. Opticians Working in Satellite Offices

Standards and Goals

· Meet with frame representatives to exchange information about product availability and alternatives.

· Assist difficult patients without a manager present.

· Ensure office is opened every day on time and management is aware if there are any delays.

· Work with physicians and ECoP Office Managers to ensure the office efficiency.

Qualifications

1. High School graduate or GED.

2. ABO certification within 3 years of employment. Will train the right candidate to attain this certification.

3. Must be able to communicate effectively in English.

Knowledge, Skills and Abilities

1. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

2. Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person