Escalation Engineer Jobs in New York, NY | Glassdoor
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Escalation Engineer Jobs in New York, NY

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  • 3.5
    Hologic – New York, NY
    Est. Salary $54k-$79k
    Today 10hr
    managerial approval), in person, or via telephone as needed. Escalate customer issues and unresolved product problems to service… Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Long Island, NY. Summary of Duties…
  • 4.1
    Signals Analytics – New York, NY
    Est. Salary $67k-$105k
    1 days ago 1d
    installation, deployment, training, technical check-ups, and escalation management Ensure timely resolution of customer issues by… and we are looking for a talented and business-minded Sales Engineer who is the primary technical resource in setting up client…
  • 3.9
    S7 Technology Group – New York, NY
    EASY APPLY
    Est. Salary $67k-$96k
    14 days ago 14d
    Work with Engineering, and Operations teams to define and document network standards and architecture Serve as escalation point… Group is currently looking for a permanent, full-time Network Engineer with solid experience supporting mission critical servers.…
  • 3.4
    Eze Castle Integration – New York, NY
    Est. Salary $68k-$102k
    21 days ago 21d
    Description: Senior Engineer The Senior Engineer is responsible for being a technical lead and escalation point for implementing… act as an escalation point from Helpdesk Analysts, Network Operations Analysts and from Field and Full Time Engineers. Experience…
  • 3.3
    NeuroLogica – New York, NY
    Est. Salary $44k-$66k
    7 days ago 7d
    maintenance, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally… Job Title: Field Service Engineer NY/NJ Reports To: Service Manager Department: Global Operations Customer Service Direct…
  • 3.8
    Friedman LLP – New York, NY
    Est. Salary $89k-$125k
    12 days ago 12d
    calls, urgently analyze technical issues, address Level 2 escalations, and troubleshoot over the phone/onsite/via remote access… stability ??? ?Supporting Helpdesk, All Offices ??? ?Assist in escalated trouble tickets ??? ?Ensure problems are resolved in a timely…
  • 4.1
    Signals Analytics – New York, NY
    Est. Salary $67k-$105k
    1 days ago 1d
    installation, deployment, training, technical check-ups, and escalation management Ensure timely resolution of customer issues by… and we are looking for a talented and business-minded Sales Engineer who is the primary technical resource in setting up client…
  • 3.4
    PDT Partners – New York, NY
    Est. Salary $130k-$188k
    20 days ago 20d
    Identify problems before they happen handle incidents and escalations. Mentor, coach, and collaborate with the team and the company… everything we do. Were looking for an extraordinary Linux Engineer to join our Systems group. Our dream candidate would have not…
  • 4.4
    Databricks – New York, NY
    Est. Salary $85k-$128k
    7 days ago 7d
    architectures, how-to’s, and demo applications for customers Provide escalated level of support for critical customer operational issues… created Apache® Spark™, a powerful open source data processing engine built for sophisticated analytics, ease of use, and speed. Databricks…
  • 3.4
    Eze Castle Integration – New York, NY
    21 days ago 21d
    Senior Engineer (Dedicated): The Senior Engineer (Dedicated) will be responsible for being a technical lead and escalation point… Requisition Number 17-0015 Post Date 3/9/2017 Title Senior Engineer- Dedicated City New York State NY Description Join…
  • 4.1
    FiscalNote – New York, NY
    Est. Salary $105k-$156k
    3 days ago 3d
    supporting a production environment including occasional on-call escalations - Experience performing code reviews and providing feedback… and structure open government data, FiscalNote’s software engineers lay the foundation to model policy outcomes. This data powers…
  • 3.5
    PMX Agency – New York, NY
    6 days ago 6d
    and issues; communicate with senior staff internally when escalation is needed and appropriate Focus on retention of clients through… across several digital channels (email, search engine marketing, search engine optimization, social media, display) and possibly…
  • 3.6
    Palo Alto Networks – New York, NY
    Est. Salary $116k-$158k
    17 days ago 17d
    customers Understand and assist customers through the support escalation process Learn more about Palo Alto Networks here and check… Systems Engineer Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an…
  • 3.3
    IPsoft, Inc. – New York, NY
    Est. Salary $58k-$84k
    8 days ago 8d
    and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple… you’re eager to learn more, IPsoft is the place for you. Our engineers thrive on the opportunity to dive into a wide variety of technologies…
  • 4.1
    Tapad – New York, NY
    Est. Salary $100k-$157k
    15 days ago 15d
    as the technical point of contact for strategic clients Escalate, track and solve client implementation issues Maintain strong… As a Solutions Engineer in Tapads NYC headquarters, you will play a key role by partnering with our Sales and Enterprise Partner…
  • 4.4
    Databricks – New York, NY
    Est. Salary $85k-$128k
    10 days ago 10d
    architectures, how-tos, and demo applications for customers Provide escalated level of support for critical customer operational issues… implementing and troubleshooting production systems. Every solutions engineer is expected to become an Apache Spark expert and to be excellent…
  • 3.6
    Palo Alto Networks – New York, NY
    Est. Salary $116k-$158k
    3 days ago 3d
    customers Understand and assist customers through the support escalation process Learn more about Palo Alto Networks here and check… hardworking individual, then this job is for you! Systems Engineer Palo Alto Networks® is the fastest-growing security company…
  • 3.3
    IPsoft, Inc. – New York, NY
    Est. Salary $77k-$109k
    8 days ago 8d
    and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple… you’re eager to learn more, IPsoft is the place for you. Our engineers thrive on the opportunity to dive into a wide variety of technologies…
  • 4.2
    littleBits – New York, NY
    Est. Salary $72k-$114k
    21 days ago 21d
    tools and techniques Report and escalate to management as needed Develop and maintain engineering activity dashboards tracking… ENGINEERING PROJECT MANAGER We design. We build. We code. We think. We craft. We engineer. We teach. We learn. We invent.…
  • Moody s Corporation – New York, NY
    Est. Salary $63k-$109k
    1 days ago 20hr
    handling (queue management, SLO/A review, trend analysis, escalation management etc). * Lead governance meetings with the business… Root Cause Analysis documents and sharing them with the IaaS engineering teams. * Increase executive sponsor ship to greater visibility…
  • 4.4
    Logicworks – New York, NY
    EASY APPLY
    Est. Salary $89k-$159k
    1 days ago 18hr
    (Systems Engineering, Network Engineering, and NOC). This individual will be an escalation point for client support and will be… client support engineering (Tier 1 3) and Logicworks corporate engineering. As the companys support oriented engineering manager, this…
  • 4.7
    Silverline – New York, NY
    Est. Salary $77k-$115k
    19 days ago 19d
    scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transition… Basic Requirements: BA/BS degree in Computer Science or Engineering or equivalent work experience in lieu of degree 3+ years…
  • 2.5
    WebMD – New York, NY
    Est. Salary $84k-$127k
    16 days ago 16d
    issues; facilitate meetings; build strong relationships; and escalate to senior management as necessary. Team Management– Assist… cross-functional teams with at least 4-8 team members including Product, engineering and QA personnel Strong interpersonal skills including mentoring…
  • 3.1
    LearnVest – New York, NY
    Est. Salary $72k-$108k
    13 days ago 13d
    subject matter expert Working closely with Engineering on troubleshooting escalated issues and providing detailed input to investigate…
  • 3.6
    Fareportal Inc. – New York, NY
    EASY APPLY
    2 days ago 2d
    Contact Centers across all disciplines (billings, refunds, escalations, waivers) Continuously improve fraud prevention based… Qualifications: Bachelors or masters degree in mathematics, engineering or computer science (MBA is preferred) 10+ years experience…
  • StaffRight Associates – New York, NY
    Est. Salary $69k-$100k
    1 days ago 12hr
    investigating complex technical problems and resolving escalated service issues, engineering and implementing complex projects, and maintaining… research new products and solutions for existing clients. Work escalated support issues to resolution. Interact directly with client…
  • 3.3
    IPsoft, Inc. – New York, NY
    Est. Salary $51k-$74k
    21 days ago 21d
    This is a queue based environment. Take ticket escalations from L1 engineers. Configure and manage linux (RHEL based) and windows… uptime and performance of our IPcenter platform. Resolve escalations received through ticketing system, emails, and/or phone calls…
  • 3.4
    PDT Partners – New York, NY
    14 days ago 14d
    end-user support. Handle escalated incidents swiftly and thoroughly. Collaborate with systems engineering to ensure a tight feedback… feedback loop between end-user experience and engineering priorities. Qualifications: 5+ years of relevant experience, preferably…
  • 3.7
    Open Systems Technologies (NYC) – New York, NY
    Est. Salary $90k-$130k
    1 days ago 12hr
    Interaction with the remote support team and respond to escalated issues a timely fashion Skills: Ability to work with… Certified Professional 4+ years’ experience in a system engineering role 4+ years technical experience with the following:…
  • 3.3
    IPsoft, Inc. – New York, NY
    Est. Salary $126k-$190k
    1 days ago 1d
    tracking action items; examining, researching, and resolving or escalating issues; implementing production, productivity, quality, and… role, such as technical project management Windows Systems Engineering Experience with Project Level Reporting a plus Cloud exposure…
  • 3.5
    Moody's – New York, NY
    Est. Salary $91k-$133k
    1 days ago 16hr
    handling (queue management, SLO/A review, trend analysis, escalation management etc). Lead governance meetings with the business… Root Cause Analysis documents and sharing them with the IaaS engineering teams. Increase executive sponsor ship to greater visibility…
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