You understand that client experience has a lot of moving pieces and have tools & systems to stay organized. It also means ensuring our dietitians are set up to……
Advanced experience with our tools: Gorgias, Shopify, & ReCharge (Experience on tools that are similar such as Zendesk, Gladly, or Kustomer may be considered).…
Coordinate with help desk staff to troubleshoot issues. With people in five continents and world-class clients, we are only as strong as the multicultural teams……
Schedule outreach calls from customer callback and tax accuracy lists and provide individual tax troubleshooting support and preparation assistance through……
Attend client calls to review performance, trends and improvement suggestions in a collaborative manner that allows for an ongoing strong partnership and a……
Answering live phone calls via our 24/7 support line. You are a teacher at heart (or by profession) with the ability to distill technical or complex systems……
You will also project a positive and professional, energetic, and friendly demeanor in all methods of communication and be responsible for delivering prompt,……
Hire, train, coach, and develop a team of customer success managers. Manage the Customer Success Managers to ensure that each team member can succeed.…
Serves as the Subject Matter Expert (SME) for application data entry to the enrollment process. Assists with the support of the newborn enrollment functions, to……
Provide high-level product support and customerservice via ticketing and video calls. Understanding of root cause analysis, web-based services, and browser……
You will also project a positive and professional, energetic, and friendly demeanor in all methods of communication and be responsible for delivering prompt,……
Customer Success Associate are responsible for building and maintaining strong working relationships with clients, acting as an escalation point for issues that……
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without……
Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and……
Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls). We Pay Down Your Student Loans!…
Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage……
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age,……
Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration,……
Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management;……
Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell. ️ Flexible PTO and Quarterly Volunteer Days.…
The Outreach Coordinator will conduct Health Risk Assessment (HRA) calls as appropriate and will also participate in HEDIS (Healthcare Effectiveness Data and……
The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Solid problem solving, troubleshooting skills.…
Deliver 5+ calls with customers per day to provide product expertise, share industry best practices and strategic recommendations, and lead account walkthroughs……
Experience working in social channels preferred. Generous Learning and development budget. This role reports to one of our Customer Care Team Leads and is a……