Escalation Manager Jobs in Palo Alto, CA | Glassdoor

Escalation Manager Jobs in Palo Alto, CA

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  • 3.5
    MapR – San Jose, CA
    Est. Salary $75k-$139k
    4 days ago 4d
    Hadoop Escalation Manager MapR Technologies, Inc. is recruiting for our San Jose, CA office: Hadoop Escalation Manager (job code… talent. Perform root cause analysis and investigations on escalations to maintain low MTTR (mean time to resolution). Maintain…
  • 3.8
    Cisco Systems – San Jose, CA
    Est. Salary $77k-$142k
    Today 10hr
    disperse team of software engineers who handles technical escalations. Specifically, requests from Cisco TAC, and/or account teams… efficiency • Be the engineering focal point technical escalations • Develop custom tools and processes to enhance productivity…
  • 3.2
    Qualys – Redwood City, CA
    Est. Salary $61k-$88k
    21 days ago 21d
    The Technical Support Escalations Manager will work with Support and Sales Leadership to react quickly to high impact and… Qualifications: Proven ability to effectively prioritize and escalate customer issues and rapidly resolve them. Able to work effectively…
  • 4.5
    Facebook – Menlo Park, CA
    Est. Salary $55k-$107k
    10 days ago 10d
    takes every one of usand we're just getting started.The Escalations Manager will assume general management responsibilities of the… -performing, global team. The Manager will devise goals, work to improve the overall escalations experience for the Facebook/Instagram…
  • 3.9
    VMware – Palo Alto, CA
    Est. Salary $65k-$123k
    11 days ago 11d
    Job ID R00928 Responsibilities: Manage customer escalations within engineering. xcellent communication skills (both written…
  • 3.2
    TIBCO Software – Palo Alto, CA
    Est. Salary $96k-$142k
    5 days ago 5d
    needs. The Customer Success Manager Role: As Customer Success Manager you will be the key point of contact between… list of marquee customers be successful with their Mashery-managed API Programs. The CS team is comprised of three sub-teams…
  • 1.9
    Pharmacyclics – Sunnyvale, CA
    Est. Salary $131k-$208k
    Today 11hr
    guidance to organization for potential nonconformances and escalate closure of CAPA activities to ensure compliance. Share CAPA… Consultants & Managers. • Ensure effective coordination with Operation’s Software Quality Assurance organization; manage relationships…
  • 3.7
    Informatica – Redwood City, CA
    Est. Salary $105k-$152k
    Today 4hr
    appropriate tools and techniques Report and escalate to management as needed Successfully manage the relationship with all stakeholders… the delivery of the product. Work with product managers and development managers to define the project scope and objectives,…
  • 3.6
    Medallia – Palo Alto, CA
    Est. Salary $89k-$134k
    4 days ago 4d
    how-to and setup related questions escalated from Tier-2 support team Track bugs and escalate to Engineering for resolution For… For bug fixes and product changes, assist Product Managers on specifications, prioritization, user testing and early adopter programs…
  • 3.7
    Incapsula – Redwood City, CA
    Est. Salary $90k-$140k
    4 days ago 4d
    advisory, technical project management, service reviews, escalation management, training and more. Work independently to evaluate… Technical Account Manager, Redwood Shores - Imperva, Inc. IT Security is a big deal. It’s in the news, growing rapidly, a critical…
  • 4.0
    Jobvite – San Mateo, CA
    Est. Salary $62k-$95k
    1 days ago 17hr
    projects involving multiple parties and enterprise systems, escalating for assistance if needed Self-motivated team player who has… Jobvite What Will You Do: The Customer Success Account Manager is responsible for bringing Jobvite's best practices, innovations…
  • 3.9
    ooma – Palo Alto, CA
    Est. Salary $63k-$87k
    Today 9hr
    in bug tracking system and escalate the critical issues to the development team Track and manage bugs found during test validation…
  • 4.3
    Redis Labs – Mountain View, CA
    Est. Salary $50k-$76k
    6 days ago 6d
    timely resolution of issues and for problem reproduction and escalation. Participate in new product development, customer training… guidance during testing and deployment of Redis Labs software. Manage critical customer issues and facilitate communication between…
  • 3.9
    R2Integrated – Campbell, CA
    1 days ago 20hr
    and solving problems before they escalate. Financial Management The Senior Account Manager should have a firm grasp of Client… Digital focus: Working in conjunction with digital program managers, manage client’s enterprise marketing cloud engagements and upsells…
  • 3.8
    IKEA – Palo Alto, CA
    Est. Salary $31k-$51k
    1 days ago 24hr
    I recognize when I need to escalate an issue and then pass on the relevant information to a manager for him/her to deal effectively…
  • 1.9
    Pharmacyclics – Sunnyvale, CA
    6 days ago 6d
    performance metrics and quality indicators Serves as an escalation point and resource for internal/external teams and investigational… management, monitoring, specifications development, UATs, issues escalations) Responsible for the selection and study specific…
  • 2.6
    Accuray – Sunnyvale, CA
    Est. Salary $117k-$180k
    6 days ago 6d
    global sites. This Manager is also responsible for overseeing the flow of Quality System Data, escalation within the organization… The Manager of QMS Global Processes assists in managing the Medical Device Compliance activities within Accuray. This role…
  • 3.9
    Netskope – Los Altos, CA
    Est. Salary $128k-$197k
    26 days ago 26d
    technical cases and escalations from beginning to end (a majority of day-to-day effort is case work) Manage Customer Success… valued customers. You will also serve as a highly technical escalation point for issues impacting our customers success and function…
  • 3.2
    TIBCO Software – Palo Alto, CA
    Est. Salary $118k-$180k
    25 days ago 25d
    third-tier escalations, working with NOC, Engineering and other Ops teams to troubleshoot service issues. Manage assigned project… expected to provide Tier 3 support for service incidents as escalated by TIBCO’s Tier 2 Operations staff and Support teams.…
  • 3.2
    KeyPoint Credit Union – Santa Clara, CA
    Est. Salary $52k-$88k
    6 days ago 6d
    Director of Project Management on the status of projects and escalate concerns or issues as needed Experienced with managing… The Project Manager is responsible for the initiation, planning, development, testing and implementation/closing of a project…
  • 1.9
    Pharmacyclics – Sunnyvale, CA
    Est. Salary $137k-$190k
    14 days ago 14d
    performance metrics and quality indicators Serves as an escalation point and resource for internal/external teams and investigational… management, monitoring, specifications development, UATs, issues escalations) Responsible for the selection and study specific training…
  • 3.8
    Jazz Pharmaceuticals – Palo Alto, CA
    Est. Salary $109k-$163k
    Today 6hr
    identify issues and demonstrate initiative to appropriately escalate and resolve. Plan mitigations for risks with significant impact… Pharmaceuticals is seeking an experienced professional to successfully manage global IT infrastructure & security projects from initiation…
  • 3.0
    FusionStorm, Inc. – Newark, CA
    Est. Salary $92k-$130k
    3 days ago 3d
    and any issues and their accompanying mitigations. Quickly escalate to next level of management and/or senior management any project… budgets. Senior Project Managers will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators…
  • 4.3
    JFrog – Sunnyvale, CA
    EASY APPLY
    28 days ago 28d
    operations reviews with client teams • Ensure that client escalations are resolved on time as support team liaison • Drive product… team members • Provide advanced level technical support for escalated customer issues by conducting network configuration, workstation…
  • 3.9
    VMware – Palo Alto, CA
    Est. Salary $143k-$188k
    Today 4hr
    directly with partners as needed. They also resolve customers escalations as needed. In addition, these teams engage in research to… identify future capabilities. Responsibilities: In this role the manager is expected to be able to successfully drive large system software…
  • 4.2
    Cloudera – Palo Alto, CA
    Est. Salary $130k-$184k
    1 days ago 17hr
    troubleshooting, and resolving escalation issues pertaining to Cloudera's Hadoop products and Cloudera Manager. The candidate will also…
  • 3.3
    Stanford Health – Palo Alto, CA
    Est. Salary $42k-$53k
    Today 3hr
    coverage options and the related processes and procedures. * Escalates any advanced or complex registrations to a more experienced… by the Team Manager/Coordinator. * Performs other duties and responsibilities as assigned by the unit team manager or other PAS…
  • 2.9
    Strategic Products and Services – Palo Alto, CA
    Est. Salary $39k-$65k
    1 days ago 21hr
    single point of contact for escalations and project engagements and work with the Customer project manager to help see projects through… equipment. Ensure that all support requests are tracked, escalations, case closure and reporting. Set-up, break-down and support…
  • 2.6
    TelePacific Communications – South San Francisco, CA
    1 days ago 16hr
    Provide individual feedback and coaching. Serve as an escalation point for specific customer issues/action items. Recruit… with management, product marketing, provisioning Customer Escalations Ability to drive personal or company vehicle is…
  • 4.1
    Malwarebytes – Santa Clara, CA
    Est. Salary $53k-$79k
    4 days ago 4d
    loading of renewals, managing ownership changes, and all escalations for the renewal program. Sales Operations Reporting projects… operations process. What You'll Do Sales Operations Manage renewal operations for the sales team; includes process loading…
  • 3.3
    Stanford Health – Palo Alto, CA
    Est. Salary $136k-$192k
    Today 3hr
    reporting to IT and user management, issue management and escalation Develops business cases for new technology solutions. Confidently… compassionate care. Job Summary The Senior Data Architect I manages projects that support improvement efforts, generally within…
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