Senior Support Escalation Engineer Jobs in Redmond, WA | Glassdoor
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Senior Support Escalation Engineer Jobs in Redmond, WA

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  • 2.9
    Posh Consulting – Redmond, WA
    Est. Salary $59k-$80k
    17 days ago 17d
    the Senior Support Escalation Engineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior Support Escalation Engineer is a critical role in the implementation of Azure Platform support capabilities…
  • 3.6
    Alfresco – Seattle, WA
    EASY APPLY
    Est. Salary $98k-$138k
    12 days ago 12d
    to deal with escalations Strong communications skills with the demonstrated ability to engage with both senior business and… planning and activities Resolving and managing all support issues and escalating service needs Identify and raise product enhancement…
  • 3.9
    Microsoft – Redmond, WA
    2 days ago 2d
    As a Supportability Program Manager (SPM) for Xbox Customer Support (CSS), you will work closely with Xbox/OSG engineering Product… product support risks for launches, and to drive improvements to current products • Present compelling ideas to Senior Management…
  • 3.8
    Nokia – Redmond, WA
    Est. Salary $69k-$102k
    2 days ago 2d
    and action plans. - Escalate cases to other more senior Technical Support Engineers and/or R&D Engineers when the problem is too… May support areas by participating in emergency and 24/7 duty. Position Description As a Technical Support Engineer, you…
  • INFRASTRUCTURE MANAGEMENT GROU – Seattle, WA
    12 days ago 12d
    base as well as customer service and escalation management teams. Experience in supporting enterprise level customers is a must… should have a minimum of 2 years’ experience managing customer escalations. Must maintain excellent communication skills and the ability…
  • 3.9
    Microsoft – Redmond, WA
    Est. Salary $112k-$151k
    3 days ago 3d
    Service Engineering team is looking for a self-driven Senior Service Engineer with a strong background in engineering excellence… teams for establishing partner engagement and escalation process. • Provide engineering designs for different workloads around incident…
  • 3.7
    Tableau Software – Seattle, WA
    Est. Salary $44k-$64k
    6 days ago 6d
    customers, the Senior Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering… software and technical issues * Collaborate with User Support, Escalation Engineering and Sales Consultants to identify high priority…
  • 3.7
    EMC – Seattle, WA
    Est. Salary $72k-$99k
    12 days ago 12d
    base as well as customer service and escalation management teams. Experience in supporting enterprise level customers is a must… should have a minimum of 2 years’ experience managing customer escalations. Must maintain excellent communication skills and the ability…
  • 3.5
    Amazon – Seattle, WA
    Est. Salary $95k-$141k
    4 days ago 4d
    it relates to other teams. 8. Support the Program Managers with problem solving and escalations to ensure Program deliverables… and external stakeholders. 5. Regular communication and escalation plan to ensure the programs and sub projects remain on track…
  • 3.6
    Dell – Seattle, WA
    Est. Salary $54k-$76k
    12 days ago 12d
    base as well as customer service and escalation management teams. Experience in supporting enterprise level customers is a must… should have a minimum of 2 years’ experience managing customer escalations. Must maintain excellent communication skills and the ability…
  • 4.3
    Synapse Product Development – Seattle, WA
    2 days ago 2d
    focus of the Senior NPI Engineer will be the development of manufacturer relationships, providing client support, and leading… with our client Support manufacturing line design and process optimization efforts Act as key escalation point and owner for…
  • 3.9
    Microsoft – Redmond, WA
    11 days ago 11d
    thoughtful, analytical and high energy Azure FastTrack Engineers. These Engineers will form the core incubation team within FT and be… subject matter trainer for other engineers. • Interact daily with other FastTrack Engineers to provide technical action plans…
  • 3.7
    Luxoft – Redmond, WA
    13 days ago 13d
    plans or take ownership of situations that require escalation. •Share knowledge with others through solution documents, engage technical… for thoughtful, analytical and high energy Azure Engineers. These Engineers will form the core incubation team within the team…
  • 2.9
    Visa – Bellevue, WA
    Est. Salary $56k-$79k
    12 days ago 12d
    works closely with engineering and other support groups on improving services and reducing incidents * Escalate or work in tangent… tangent with appropriate support specialists or support groups on unresolved issues * Escalate hardware repairs to third party…
  • ICS Support, Inc. – Redmond, WA
    Est. Salary $63k-$87k
    9 days ago 9d
    Senior Network Administrator ICS Support, Inc. has an immediate full time opening for a Senior Network Administrator. Our… up-to-date with current and emerging business technology Escalate service or project issues that cannot be completed within agreed…
  • 3.9
    Microsoft – Redmond, WA
    Est. Salary $95k-$133k
    12 days ago 12d
    As a Supportability Program Manager (SPM) for Windows Consumer Support in CSS), you will work closely with WDG engineering Product… product support risks for launches, and to drive improvements to current products • Present compelling ideas to Senior Management…
  • 3.9
    Network Computing Architects, Inc. – Bellevue, WA
    Est. Salary $81k-$106k
    12 days ago 12d
    and troubleshooting/escalating accordingly. Primary Job Responsibilities: The Senior Systems Engineer is a key contributor… remediation and support to external customers while meeting defined Service Level Agreements (SLAs). The Senior Systems Engineer will provide…
  • 3.5
    Amazon – Seattle, WA
    Est. Salary $88k-$135k
    11 days ago 11d
    bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs… FC operations and business development, working closely with senior leaders. The role requires coordinating multiple simultaneous…
  • 3.4
    Verathon – Bothell, WA
    Est. Salary $69k-$112k
    9 days ago 9d
    Vigilance requirements for US, CA, AU, Brazil, APAC, and EMEA. Escalate issues to the Safety Board that may require corrective action… specification development for a Learning Management Software (LMS). Escalate issues that may require corrective action. Evaluate quality…
  • 3.5
    Apptio – Bellevue, WA
    Est. Salary $94k-$138k
    6 days ago 6d
    • Level 3 Support for problems identified with systems. Will act as an escalation for Level 1 and Level 2 support. • Participate… global infrastructure upgrade project. You will also act as an escalation point for help desk in regards to network and telephony issues…
  • 3.5
    Amazon – Seattle, WA
    Est. Salary $89k-$126k
    1 days ago 19hr
    recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution Create and… significant experience of supporting large scale, enterprise class networks. Systems Automation Engineers work hand-in-hand with…
  • 3.9
    Microsoft – Redmond, WA
    Est. Salary $112k-$151k
    16 days ago 16d
    position includes a regular rotation for after-hours escalations. Specific functions include: • Monitor & respond to security… how does Microsoft IT help, and in particular, IT software engineers? IT has two roles at Microsoft. First is the traditional enterprise…
  • 3.4
    Nuance Communications, Inc – Seattle, WA
    Est. Salary $88k-$123k
    7 days ago 7d
    information to Senior Program Management and / or upper management and project stakeholders as required • Resolves and/or escalates risks… the different departments (i.e. Sales, Product Management, Engineering, Testing) to deliver the project• Deep experience in technical…
  • 4.4
    DocuSign – Seattle, WA
    Est. Salary $60k-$86k
    13 days ago 13d
    experience in senior technical customer support, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test… issues and document them completely prior to internal escalation. Support large enterprise customers as they develop customized…
  • 3.9
    Microsoft – Redmond, WA
    5 days ago 5d
    ownership of situations that require escalation. • You will partner with various Azure Engineering subject matter experts to scope… reading! We are the Azure Customer Engineering (CXP) team- a fast growing Engineering team of customer obsessed & passionate…
  • 3.9
    Expedia – Bellevue, WA
    Est. Salary $121k-$168k
    2 days ago 2d
    to deliver early and often. Address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business… and Security team is looking for an experienced and talented Senior Technical Program Manager to define and drive new features for…
  • 3.5
    Amazon – Seattle, WA
    Est. Salary $119k-$167k
    25 days ago 25d
    software stacks. As a Senior TPM, you will collaborate with internal stakeholders across business and engineering to design and launch… anticipate technical and scheduling bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the…
  • 2.7
    Safariland – Seattle, WA
    Est. Salary $90k-$116k
    5 days ago 5d
    potential issues escalate to a service outage Help teams in debugging intricate production issues Engineer, implement and monitor… What this role is about: We are looking for a Sr. Systems Engineer with a strong Azure background. In addition to a passion for…
  • 3.9
    RelationEdge – Seattle, WA
    4 days ago 4d
    operational and engineering excellence for RelationEdge’s support and services. RESPONSIBILITIES The Senior Salesforce Engineer will… . POSITION SUMMARY RelationEdge is hiring a Senior Salesforce Engineer to join our Seattle team in a client-facing role that…
  • 3.8
    Verticalmove – Bellevue, WA
    4 days ago 4d
    Apply Now » Senior Windows System Engineer - Programatic DevOps - jb - Dev-Ops/Systems Engineering « Back to results… and Resilience of Windows based systems. • Act as tier 3 escalation point for Windows Server issues. • Make recommendations…
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