Job Type
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Senior Support Escalation Engineer Jobs in Redmond, WA

113 Jobs

  • 3.0
    Posh Consulting – Redmond, WA
    $54k-$72k(Glassdoor est.)
    5 days ago 5d
    the SeniorSupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… and CSS engineers. The SeniorSupportEscalationEngineer is a critical role in the implementation of Azure Platform support…
  • 4.0
    Zensa – Redmond, WA
    $48k-$65k(Glassdoor est.)
    21 days ago 21d
    the SeniorSupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The SeniorSupportEscalationEngineer is a critical role in the implementation of Azure Platform support capabilities…
  • 4.1
    Microsoft – Redmond, WA
    $152k-$196k(Glassdoor est.)
    20 days ago 20d
    supportability. You must be comfortable working hand in hand with seniorengineering leaders to make progress and this is a critical… the engineering teams, SPMs team, EEE and support to create a common set of engineering criteria which lead to supportable and…
  • 4.1
    Microsoft – Redmond, WA
    $124k-$161k(Glassdoor est.)
    19 days ago 19d
    stakeholders in Support and the Engineer organization. Basic Qualifications: At least 3 years of experience supporting and/or… This includes: o Driving the appropriate visibility, escalations and mitigations. o Provide trending, analysis, and reporting…
  • 3.9
    F5 Networks – Seattle, WA
    $49k-$69k(Glassdoor est.)
    HOT
    productive working relationships internally, to their peers, EscalationEngineers, and Managers, or related F5 departments and externally… and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication…
  • 4.1
    Skytap – Seattle, WA
    $104k-$155k(Glassdoor est.)
    12 days ago 12d
    scoping customer proof of concepts Be an escalation point to assist front-line support with difficult customer challenges Be creative… business is booming! Were looking for a talented Sr. Sales Engineer based in Seattle, WA is a natural problem solver and has experience…
  • 4.1
    Microsoft Corporation – Redmond, WA
    $107k-$153k(Glassdoor est.)
    12 days ago 12d
    document and operationalize the chosen solution. As a senior network engineer, you are given great independence to manage your projects… Our team is the WAN Engineering team within Azure Networking. This team provides the network support for Microsoft's online…
  • 4.1
    Microsoft – Redmond, WA
    $135k-$176k(Glassdoor est.)
    6 days ago 6d
    business metrics, escalation, and communication. Develop and maintain operational playbooks that guide engineering teams day to day… This position includes a regular rotation for after-hours escalations. #DSRE Microsoft is an equal opportunity employer.…
  • 4.1
    Microsoft – Redmond, WA
    5 days ago 5d
    execution & capturing feedback and escalations to systematically improve local outcomes and global support Engage in an effective ROB… business plan across sales, marketing, partners and customer engineering disciplines? Do you love to work across multiple stakeholders…
  • 4.1
    Microsoft – Redmond, WA
    $101k-$144k(Glassdoor est.)
    12 days ago 12d
    As a Supportability Program Manager (SPM) for Xbox Customer Support (CSS), you will work closely with Xbox/OSG engineering Product… product support risks for launches, and to drive improvements to current products Present compelling ideas to Senior Management…
  • 4.1
    Microsoft – Redmond, WA
    $119k-$155k(Glassdoor est.)
    18 days ago 18d
    education and guidance on integration, support and monitoring of toolset Serve as Tier 4 escalation point responsible for troubleshooting… interview tips Working at LinkedIn - SENIOR SECURITY SERVICE ENGINEER Are you passionate about security? Are you interesting…
  • 4.1
    Microsoft – Redmond, WA
    $121k-$197k(Glassdoor est.)
    18 days ago 18d
    on call (24x7) as part of an escalation path Previous working experience in a DevOps engineering model Ability to contribute… years in the technology industry with broad engineering experience such as support/service industry The candidate should have…
  • 4.1
    Microsoft – Redmond, WA
    $117k-$166k(Glassdoor est.)
    8 days ago 8d
    As the partner lead, you will be responsible for managing escalations, communicating to all parties and tracking resolution, while… and solutions that help our customers achieve more. As a senior member of our team, you will be tracking partner product roadmaps…
  • 4.6
    Xevo – Bellevue, WA
    EASY APPLY
    HOT
    technical point-of-escalation for issues raised during and after delivery, engaging internal Support and Engineering teams to determine… communicator with the ability and confidence to present to senior executives. Masterful in delivering software demonstrations…
  • 3.5
    Sound Transit – Seattle, WA
    $70k-$106k(Glassdoor est.)
    NEW
    and performance. Perform root cause analysis and repair of escalated technical issues and trends; assist team members as needed… science, electrical engineering or closely related field and four years of experience that includes systems engineering work in at least…
  • 3.8
    Amazon – Seattle, WA
    $104k-$128k(Glassdoor est.)
    6 days ago 6d
    troubleshoot recurring platform issues. Effective escalation to mid- and senior-level engineering teams for full resolution Create and… Not only supporting Amazon.com at the global level, but amazing global companies. Amazon Networking is looking for senior software…
  • 3.5
    Coaxis – Seattle, WA
    NEW
    to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer… customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging…
  • 4.1
    Microsoft – Redmond, WA
    15 days ago 15d
    We are looking for a SeniorSupportEngineer to be a dedicated resource for APS, Microsoft's Data Warehouse solution. It is a… Managers, Microsoft Consultants and Architects, Developers, SupportEngineers, Solution Product Groups and management. Develop a strong…
  • 2.7
    Kymeta – Redmond, WA
    6 days ago 6d
    center 24/7 technical support Incident management, ticket management, problem management and escalation Managing call center… Provide Service Functions, Business Verticals, and Engineering with data to support both internal and external communication of network…
  • 3.4
    Dexter + Chaney – Seattle, WA
    $35k-$52k(Glassdoor est.)
    NEW
    to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer… customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging…
  • 4.5
    DocuSign – Seattle, WA
    EASY APPLY
    $58k-$90k(Glassdoor est.)
    HOT
    experience in senior technical customer support, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test… issues and document them completely prior to internal escalation. Support large enterprise customers as they develop customized…
  • 3.7
    Centrify – Bellevue, WA
    $128k-$183k(Glassdoor est.)
    5 days ago 5d
    enterprise! Centrify is looking for an intermediate to Senior Software Engineer to join our Applications Platform team. The Application… product to the next level. Partner with support to diagnose and resolve customer escalation issues quickly and efficiently Design…
  • 4.3
    Synapse Product Development Inc. – Seattle, WA
    EASY APPLY
    $67k-$96k(Glassdoor est.)
    15 days ago 15d
    Product Development is seeking a full-time Senior User and Desktop/Laptop Support Analyst. Synapse IT is a small and nimble team… Perform basic network and infrastructure troubleshooting and escalate issues as needed Document systems to a level by which a reproducible…
  • 4.5
    DocuSign – Seattle, WA
    EASY APPLY
    $58k-$90k(Glassdoor est.)
    21 days ago 21d
    accounts that have Enterprise Premier Support and are entitled to a designated supportengineer who is an expert in their use cases… more years of experience in technical customer support with one year as a senior team member or as a web developer Knowledge…
  • 3.4
    Oracle – Seattle, WA
    NEW
    logs and determining the correct remediation actions and escalation paths for each incident · Assist with the development… responding to ATP attacks · Understanding of privilege escalation, persistence, and lateral movement techniques · Understanding…
  • 4.1
    Microsoft – Redmond, WA
    21 days ago 21d
    right thing and to influence seniorengineering teams, and the ability to establish engineering processes. Cross-team collaboration… infrastructure: Support privacy as an WDG tenet, including integration in the development cycle and engineering system. Drive and…
  • 2.4
    Viewpoint – Seattle, WA
    $37k-$57k(Glassdoor est.)
    NEW
    to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer… customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging…
  • 4.7
    Hansell Tierney – Seattle, WA
    12 days ago 12d
    Collaborate cross functionally to provide responsive support to escalated customer issues, plan delivery of product changes and… management solutions, with their search for a Sr Software Engineer. Location: Seattle, WA Duration: FTE We are looking…
  • 3.6
    SYNTEGRITY NETWORKS – Seattle, WA
    $83k-$126k(Glassdoor est.)
    6 days ago 6d
    Senior Network Security Engineer We are looking for a senior network security engineer to join our team. Who we are:… of experience working in an enterprise-level customer support, escalation, or consulting capacity with a high-technology company…
  • 3.6
    Big Fish Games, Inc. – Seattle, WA
    $85k-$123k(Glassdoor est.)
    6 days ago 6d
    looking for a talented Senior Network Engineer who will be responsible for designing, maintaining, supporting and evaluating networks… by gathering and prioritizing data Provides Tier III escalationsupport of network service incidents to diagnose problems and…
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