Escalation Manager Jobs in Santa Clara, CA | Glassdoor
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Escalation Manager Jobs in Santa Clara, CA

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  • 4.4
    MongoDB – Palo Alto, CA
    Est. Salary $54k-$113k
    16 days ago 16d
    hires into the EscalationManager role. After each escalation, you will run a post-mortem review of the escalation to document what… Identify, manage and record escalation trends Onsite customer visits as required Success Measures: The Escalation Account…
  • 4.2
    Datastax – Santa Clara, CA
    Est. Salary $67k-$94k
    12 days ago 12d
    operations experience and systems-level Java expertise to join our escalations team. This team works with some of the largest, most complex… engineering and serving as the advocate for customers in escalation situations. In this role you will be working in a very high…
  • 3.4
    Hewlett-Packard – Palo Alto, CA
    Est. Salary $74k-$139k
    26 days ago 26d
    creating additional liability for the company. Ability to lead/manage projects to improve systems and internal processes. Ability…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $71k-$141k
    18 days ago 18d
    VMware is seeking an Experienced Engineering Escalation and Program Manager to both manage VMware Cloud SDDCaaS solutions and develop… achieve solution success. This position will be a hands-on EscalationManager dealing with complex technical situations by managing…
  • 3.8
    Netskope – Los Altos, CA
    Est. Salary $118k-$182k
    5 days ago 5d
    technical cases and escalations from beginning to end (a majority of day-to-day effort is case work) Manage Customer Success… valued customers. You will also serve as a highly technical escalation point for issues impacting our customers success and function…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $55k-$113k
    10 days ago 10d
    Responsibilities: Manage customer escalations within engineering. xcellent communication skills (both written and verbal)…
  • 4.6
    Facebook – Menlo Park, CA
    Est. Salary $53k-$110k
    4 days ago 4d
    communities we're just getting started.The Community Operations Escalations Team coordinates across different internal and external teams… strategic direction and thought leadership to our Global Escalations Investigations team Provide mentorship, guidance and career…
  • 4.1
    Adobe – San Jose, CA
    Est. Salary $79k-$154k
    25 days ago 25d
    from entry level EscalationManagers to executive facing Critical Situation Managers. What you’ll do Manage and motivate a globally… strong people leader who has managed global teams and has managed highly visible customer escalations with confidency and urgency…
  • 3.6
    HP Inc. – Palo Alto, CA
    Est. Salary $54k-$112k
    26 days ago 26d
    creating additional liability for the company. Ability to lead/manage projects to improve systems and internal processes. Ability…
  • 3.7
    Citrix – Santa Clara, CA
    18 days ago 18d
    situations Works with the technical specialists to manage the escalation and resolution of problems and incidents. Initiates… Provides ongoing status updates to Team Lead and Management Escalates issues/risks quickly for mitigation Leads and participates…
  • 3.7
    Citrix – Santa Clara, CA
    Est. Salary $81k-$110k
    10 days ago 10d
    R7811 Senior Escalation Engineer - Networking (Evergreen) (Open) Job Posting Title: Senior Escalation Engineer - Networking… you may be a good fit for our Senior Escalation Engineer opening. As a Senior Escalation Engineer you are responsible for the…
  • 4.5
    Qubole – Santa Clara, CA
    Est. Salary $88k-$131k
    8 days ago 8d
    Account Management Experience Big Data Experience - Glossary Escalation Management Strong Project Management Fundamentals Experience… data-as-a-service company, is looking for a Customer Success Manager to join our team. Qubole’s cloud service provides a fast, easy…
  • Changing Parameters LLC – Los Altos, CA
    EASY APPLY
    22 days ago 22d
    detail in report reconciliation, client research and issue escalation. Enjoys working under tight deadlines, prioritizing tasks… experience valued, this is the opportunity for you. Our Office Manager is an integral part of our small team (5 of us). We are looking…
  • 3.3
    Milestone Technologies Inc. – Menlo Park, CA
    NEW
    supported worldwide. Responsibilities Technical escalation point for all issues relating to event spaces Troubleshoot… evaluate alternative technicalsolutions Have the ability to manage your workload and scheduling with minimal supervision Qualifications…
  • 3.8
    Imperva – Redwood City, CA
    Est. Salary $79k-$109k
    17 days ago 17d
    regulations. The Opportunity As an Escalation Engineer, you will be part of the Escalation Team in Redwood Shores, working alongside… Escalation Engineer - Redwood Shores, CA Our Company IT Security is a big deal. It’s in the news, growing rapidly, a critical…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $79k-$107k
    6 days ago 6d
    responsibility will be to help resolve tier 3 customer escalations of VMware Identity Manager and Workspace ONE. Responsibilities • Understand… features of VMware Identity Manager and Workspace ONE • Troubleshoot, root cause and resolve escalations from various field facing…
  • 3.7
    Citrix – Santa Clara, CA
    26 days ago 26d
    results, proactive issue resolution and increase value. Manages and escalates critical situations as needed. Develops and enhances… Support Account Manager - Virtualization (Evergreen) (Open) Job Posting Title: Enterprise Support Account Manager - Virtualization…
  • 4.4
    Google – Mountain View, CA
    Est. Salary $122k-$185k
    20 days ago 20d
    Technical Program Manager, you will be responsible in helping investigate and drive product or module level safety escalation and resolving… technology. Responsibilities Develop, manage and drive safety escalation processes Identify and quantify field-safety…
  • 3.5
    GlobalLogic – Mountain View, CA
    27 days ago 27d
    Specialist and/or Support Manager. This position may also include handling phone and email escalations from customers and/or partners… guidance from the Product Specialist and Support Manager. They will provide an escalation path for questions the tier 3 agent is unable…
  • 4.5
    Qubole – Santa Clara, CA
    Est. Salary $89k-$141k
    10 days ago 10d
    criteria of existing use cases, be a direct contact for support escalations and funnel for product enhancement requests. Qualifications… data-as-a-service company, is looking for a Technical Account Manager to join our team. Qubole’s cloud service provides a fast, easy…
  • 3.8
    First Tech Federal Credit Union – Mountain View, CA
    Est. Salary $60k-$106k
    7 days ago 7d
    issues Facilitate resolution, mitigation, and appropriate escalation/communication to business and technology stakeholders Define… processes to resolve issues in a timely manner and appropriate escalation Partner closely with business analyst teams to improve upstream…
  • 3.8
    R2Integrated – Campbell, CA
    7 days ago 7d
    and solving problems before they escalate. Financial Management The Senior Account Manager should have a firm grasp of Client… Digital focus: Working in conjunction with digital program managers, manage client’s enterprise marketing cloud engagements and upsells…
  • 3.7
    Digital Realty – Santa Clara, CA
    Est. Salary $62k-$93k
    4 days ago 4d
    customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop… Description POSITION: Data Center Manager Opportunity Snapshot The Data Center Manager is responsible for overseeing the…
  • Shockwave Medical – Fremont, CA
    EASY APPLY
    Est. Salary $78k-$119k
    18 days ago 18d
    Site Initiation Visits (SIVs) as required Identify and escalate site, vendor and study related issues to supervisor, as appropriate… and policies. Manage project timelines and vendor performance to meet departmental and corporate goals Manage study budget and…
  • 3.3
    Milestone Technologies, Inc. – San Jose, CA
    10 days ago 10d
    of the Executive Escalations Team is to handle escalations submitted by client Executives. The team manages communications between… product troubleshooting, and identifying root cases. The Exec. Escalations team uses this information to offer insight and recommendations…
  • 3.5
    ServiceNow – Santa Clara, CA
    Est. Salary $84k-$140k
    5 days ago 5d
    and execute a cross-functional social media engagement and escalation model for effective influencer, customer, partner, and prospect… Senior Social Media Manager Santa Clara, CA This position reports to: Director, Social Media ServiceNow is changing the…
  • 2.9
    SonicWALL – San Jose, CA
    Est. Salary $59k-$83k
    19 days ago 19d
    architecture to address the rapid increase in bandwidth speeds and escalating volume, frequency and sophistication of Internet threats.… Review and qualification of support calls submitted for escalation by SonicWALL Network Security Enterprise level customers worldwide…
  • 3.3
    CA Technologies – Santa Clara, CA
    Est. Salary $93k-$148k
    10 days ago 10d
    customer engagements. Ensure proper use of Support processes, escalation procedures and tools. Actively engage in and lead remediation… to address critical situations. Act as the customer's escalation point for business critical technical support issues. Understand…
  • 4.0
    Apple – Santa Clara, CA
    Est. Salary $100k-$158k
    NEW
    business while investigating feedback from stores and customer escalations, addressing their root-causes, and promoting longer-term… The Store Operations Program Manager is responsible for overseeing, supporting, and optimizing programs and initiatives focused…
  • 3.0
    Extended Stay America – Milpitas, CA
    Est. Salary $34k-$57k
    6 days ago 6d
    guest issues in a timely manner and determines whether to escalate to GM as needed. Become trained in all managerial functions… be asked to travel to cover additional sites during another Manager’s absence. POSITION PURPOSE AND SUMMARY Assists the GM…
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