Job Type
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Senior Escalation Engineer Jobs in Santa Clara, CA

233Jobs

  • 3.9
    Akamai – Santa Clara, CA
    $166k-$218k(Glassdoor est.)
    4 days ago 4d
    Akamai’s Media Engineering team is looking for a smart, self-motivated, highly productive SeniorEngineering Manager to lead… system software development Work as an Engineering Subject Matter Expert for escalations from customer facing groups Required…
  • 3.2
    A10 Networks – San Jose, CA
    $71k-$98k(Glassdoor est.)
    7 days ago 7d
    Demonstrated strong leadership skills. Previous escalation or seniorengineer experience preferred. Duties may require being… As an EscalationEngineer, you will directly interact with Tier 2 TAC engineers and other functional groups within A10 Networks…
  • 3.6
    Aruba Networks – Santa Clara, CA
    $70k-$136k(Glassdoor est.)
    11 days ago 11d
    Apply SeniorEscalation Manager Date posted 11/09/2017 Location Santa Clara, California Aruba, a Hewlett Packard… providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status…
  • 3.8
    realtor.com – Santa Clara, CA
    $107k-$149k(Glassdoor est.)
    19 days ago 19d
    SDLC Act as a risk-driven quality assurance professional, escalating quality issues and concerns in a timely manner, and provide… exciting opportunity for a skilled and energetic Software Engineer in Test to join our Tech team in Santa Clara, CA. Alongside…
  • 2.7
    Elekta – Sunnyvale, CA
    $97k-$131k(Glassdoor est.)
    NEW
    ’s growing software development engineering team has opportunities for Senior Quality Engineers in development and testing of new… methodology Assist with escalations of customer issues and required Participate in activities for improving engineering practices, tools…
  • 3.3
    Hewlett Packard Enterprise – Santa Clara, CA
    $62k-$121k(Glassdoor est.)
    11 days ago 11d
    SeniorEscalation Manager Job Description: Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-… providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status…
  • 3.3
    Hewlett Packard Enterprise – Santa Clara, CA
    $73k-$127k(Glassdoor est.)
    6 days ago 6d
    status, escalate issues, and guide and influence strategic decision-making Manages senior relationships and escalated issues with… Director, SP Escalations Job Description: Directs and manages a diverse team of engineering professionals performing research…
  • 4.4
    HyTrust – Mountain View, CA
    EASY APPLY
    19 days ago 19d
    skills Ability to work on multiple projects and customer escalations at the same time, develop work estimates, and coordinate… HyTrust is seeking an experienced kernel/driver Software Engineer to join the continued expansion of DataControl into AWS, Azure…
  • 4.4
    HyTrust – Mountain View, CA
    EASY APPLY
    $82k-$111k(Glassdoor est.)
    HOT
    HyTrust is seeking a Senior QA Engineer to help improve the quality and performance of its award-winning flagship product, HyTrust… field support organization to investigate customer escalations. Perform root-cause analysis of problems and isolate issues.…
  • 3.7
    Agilent Technologies – Santa Clara, CA
    26 days ago 26d
    Posted: 27/Sep/17 Requisition: 2073441 Job Title: Senior FW Engineer Description: As a part of Agilent’s LC-MS software… DSP programming development environments. As senior firmware engineer, the successful candidate will be responsible for promoting…
  • Aruba HPE – Santa Clara, CA
    10 days ago 10d
    providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status… relationship with senior management. What You’ll Do Primary point of contact and responsibility on selected escalations Resolve…
  • 3.8
    Xilinx – San Jose, CA
    $142k-$185k(Glassdoor est.)
    NEW
    solutions to complex problems Responsible for escalating to engineering (if needed) Provides advanced level training for… post-sales support without guidance and resolve customer escalations professionally even with difficult, emotional customers.…
  • 3.4
    Hitachi Vantara – Santa Clara, CA
    $91k-$160k(Glassdoor est.)
    14 days ago 14d
    do the same Act as an escalation point to Operations teams and a mentor to other Network Engineers Industry… The Role Reporting to the Sr Manager of Network Engineering, this role will be key to developing, delivering and supporting…
  • 4.2
    Intuitive Surgical – Sunnyvale, CA
    $71k-$95k(Glassdoor est.)
    17 days ago 17d
    production support: a. Follow Production escalation process and provide engineering evaluation of any interruptions to production… adjust alignments etc.). c. Document all activities during escalation support in formal records. d. Order parts and assemble/bring…
  • 3.9
    Palo Alto Networks – Santa Clara, CA
    $131k-$192k(Glassdoor est.)
    16 days ago 16d
    assist customers through the support escalation process, helping manage support escalations with the customer to closure, if necessary… and technical management levels, and effectively engages at senior technical and management levels. Professional skills: Consistently…
  • 3.9
    Palo Alto Networks – Santa Clara, CA
    $78k-$114k(Glassdoor est.)
    27 days ago 27d
    As Senior Technical Support Engineer (Tier3), Virtualization you will be the expert on Palo Alto Networks solution offerings… Networks Tier2 engineers by phone, email and in person Work directly with ETAC, Product Management and Engineering to get customer…
  • 3.8
    Xilinx – San Jose, CA
    $134k-$178k(Glassdoor est.)
    HOT
    provide expert pre and post-sales support, and resolve customer escalations professionally even with difficult, emotional customers.… consequences of issue both for customer and Xilinx Interfaces with Senior Management, Quality, Tech Marketing and Application to ensure…
  • 4.2
    Intuit – Mountain View, CA
    $131k-$179k(Glassdoor est.)
    NEW
    payroll and others. The SBG Data Engineering team is looking for a Senior Data Engineer with a winning track record in Big… of enacting service level agreements and the appropriate escalation and communication plans to maintain them…
  • 2.0
    Catbird Networks – Scotts Valley, CA
    EASY APPLY
    $47k-$65k(Glassdoor est.)
    19 days ago 19d
    team. Position Description We are seeking a SeniorEscalation Software Engineer to work closely with Customer Support and Enterprise… Primary Responsibilities Provide engineering-level technical troubleshooting for customer escalated issues that involve our most technically…
  • 3.3
    FusionStorm, Inc. – Newark, CA
    $111k-$156k(Glassdoor est.)
    HOT
    and Cisco ASA Software. The SeniorEngineer is responsible for providing post-sales engineering and the delivery of consulting… We have an immediate opportunity for a SeniorEngineer in the Bay Area - Newark or San Francisco, CA. This position requires a…
  • 3.3
    Walmart eCommerce – Sunnyvale, CA
    $110k-$164k(Glassdoor est.)
    NEW
    functional leaders throughout the organization Provide level of escalation and help drive resolution for incidents related to network… big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside…
  • 2.0
    Pharmacyclics – Sunnyvale, CA
    $94k-$125k(Glassdoor est.)
    17 days ago 17d
    Medical to develop and launch new reports and dashboards Escalate issues to Sales/Commercial/Medical Operations and IT Management… data Solid business process/requirements analysis and re-engineering Working knowledge of the software development life cycle…
  • 4.4
    NVIDIA – Santa Clara, CA
    $108k-$146k(Glassdoor est.)
    4 days ago 4d
    data to answer questions, reproduce errors, resolve same, or escalate customer issues Be involved in customer interaction, customer… Autonomous Driving We are now looking for an expert Applications Engineer with the ability to triage customer software/hardware issues…
  • 3.9
    Ciena – San Jose, CA
    $83k-$118k(Glassdoor est.)
    NEW
    maintenance, etc Become a technical resource for tier 2/3 escalation issues. Other Qualifications Thorough experience working… their creativity, their health and comfort. That’s why our engineers design and implement technologies that allow people to do…
  • 3.2
    Veritas – Mountain View, CA
    $112k-$169k(Glassdoor est.)
    26 days ago 26d
    Work with customer support to efficiently handle engineeringescalations for the products. Qualification and Skills Required… Senior Principal Software Engineer– Job description Veritas' vision is to enable organizations to thrive in this new world…
  • 3.7
    Hedvig – Santa Clara, CA
    EASY APPLY
    $85k-$123k(Glassdoor est.)
    NEW
    Sr. Technical Support Engineer We’re looking for senior level engineers in the US and EMEA with great communication skills… work very closely with the US support team to diagnose and escalate any critical issues that need 24/7 attention. We will…
  • 3.4
    ServiceNow – Santa Clara, CA
    20 days ago 20d
    Senior Client Systems Mac Engineer Location: San Francisco, CA This position reports to: Manager, IT Client Systems Engineering… need someone who has: Min 5 years’ experience as a Senior Mac Engineer with deep troubleshooting skills in 5,000+ Mac environment…
  • 3.5
    Silver Peak Systems – Santa Clara, CA
    $97k-$137k(Glassdoor est.)
    5 days ago 5d
    growth. The Opportunity: We are looking a Senior Technical Support Engineer who will be responsible for helping customers… of issues and for problem reproduction and escalation Participate in new product development, customer training, and other support…
  • 3.5
    Silver Peak Systems – Santa Clara, CA
    $103k-$129k(Glassdoor est.)
    5 days ago 5d
    maintain existing tests Clearly Identify, log, track and escalate issues or root causes of systemic issues; lead, facilitate… applications. Silver Peak is growing rapidly and expanding our engineering, sales and marketing organizations to help drive our significant…
  • 3.3
    Hewlett Packard Enterprise – Santa Clara, CA
    $268k-$351k(Glassdoor est.)
    6 days ago 6d
    status, escalate issues, and guide and influence strategic decision-making Manages senior relationships and escalated issues with… Senior Director, Engineering Job Description: Directs and manages a diverse team of engineering professionals performing…
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