Provides references for users by writing and maintaining user documentation; providing help desk support; training users.…

Experience in service and process design, development and implementation. We have a highly capable engineering team that can design, deploy and manage the world……

Triage and work incoming Service Desk calls, chats, tickets. Associate degree in Computer Information Systems, Information Technology, related field OR……

The candidate will be responsible for assisting customers when they call into or walk into the customer service center. High school or equivalent (Preferred).…

We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner.…

Utilizes basic functionality of necessary Help Desk tools including but not limited to HEAT, ACD, telephone, and email system to accurately diagnose and……

Field incoming calls, email, and support portal cases for technical and software troubleshooting. The Service Desk Analyst Tier 1 provides phone and online……

Research technical problems and consult with appropriate technical or service personnel for follow-up. Working knowledge of troubleshooting and providing help……

The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such……

The Service Desk is a key component, providing phone answering during government business hours, with emergency 24x7x365 support.…

Unmanaged opportunities (no sales rep) - Deal Desk own the full sales cycle. Support inbound sales opportunities All active Trial/Paid requests that come……

Experience with human-centered design, design thinking, and service design. Ability to lead cross-functional teams, including user-centered design.…