Escalation Engineer Jobs in Sunnyvale, CA | Glassdoor
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Escalation Engineer Jobs in Sunnyvale, CA

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  • 4.2
    Datastax – Santa Clara, CA
    Est. Salary $67k-$94k
    10 days ago 10d
    bridging the gap between support and engineering and serving as the advocate for customers in escalation situations. In this role you… on behalf of both support and engineering, serving as the primary point of contact for escalations in production systems and new…
  • 3.0
    Forcepoint LLC. – Los Gatos, CA
    Est. Salary $61k-$85k
    30+ days ago 30d+
    This escalationengineer works on the endpoint team located in Los Gatos CA, working on complex escalated customer issues.… commitment Investigate and resolve Windows and Mac endpoint escalated issues reported by external and internal customers Work…
  • 3.7
    Citrix – Santa Clara, CA
    Est. Salary $81k-$110k
    8 days ago 8d
    R7811 Senior EscalationEngineer - Networking (Evergreen) (Open) Job Posting Title: Senior EscalationEngineer - Networking… may be a good fit for our Senior EscalationEngineer opening. As a Senior EscalationEngineer you are responsible for the review…
  • 3.8
    Imperva – Redwood City, CA
    Est. Salary $79k-$109k
    16 days ago 16d
    regulations. The Opportunity As an EscalationEngineer, you will be part of the Escalation Team in Redwood Shores, working alongside… EscalationEngineer - Redwood Shores, CA Our Company IT Security is a big deal. It’s in the news, growing rapidly, a…
  • 3.9
    MapR – San Jose, CA
    Est. Salary $81k-$107k
    26 days ago 26d
    scalability bottlenecks and suggest solutions Work with support/QA/Engineering teams through the entire lifecycle of product/patch releases…
  • 4.5
    Instart Logic – Palo Alto, CA
    Est. Salary $83k-$115k
    23 days ago 23d
    Responsibilities: As a part of our Customer Escalation Team, the Sr. EscalationEngineer at Instart Logic is passionate about and… Logic support. Understand, follow and improve documented escalation and issue management policies. Understand, troubleshoot…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $79k-$108k
    24 days ago 24d
    be to help resolve tier 3 customer escalations of VMware Identity Manager and Workspace ONE. Responsibilities Understand… and Workspace ONE Troubleshoot, root cause and resolve escalations from various field facing teams like Support, Deployments…
  • 4.4
    MongoDB – Palo Alto, CA
    Est. Salary $54k-$113k
    14 days ago 14d
    applications. The Escalation Manager is a critical role within Technical Services, working internally with our Engineering, Services,… alongside Engineering subject matter experts, who within MongoDB will need to be involved in order to resolve the escalation
  • 2.8
    SonicWALL – San Jose, CA
    Est. Salary $59k-$83k
    18 days ago 18d
    customers for escalated calls Maintain the flow of communication between Enterprise customers and Engineering throughout the… or equivalent experience 5 to 10 years minimum of EscalationEngineer experience preferred SonicWALL is looking for talented…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $56k-$114k
    9 days ago 9d
    ID R02500 Responsibilities: Manage customer escalations within engineering. xcellent communication skills (both written and…
  • 3.6
    Marketo – San Mateo, CA
    Est. Salary $61k-$85k
    4 days ago 4d
    customers deal with product challenges – join our growing escalationengineering team. Requirements: Relevant background from… Tel-Aviv R&D Escalation Team. Responsibilities: Review, analyze and solve customer issues escalated from 3rd tier…
  • 3.5
    GlobalLogic – Mountain View, CA
    26 days ago 26d
    technical support for escalated cases, answering and managing Tier 1/2 agent questions and escalations, and investigating emerging… Respond to agent/customer escalations within a 4 hr SLA Respond to agent/customer device safety escalations within 1 hr SLA Create…
  • 1.8
    Catbird Networks – Scotts Valley, CA
    EASY APPLY
    11 days ago 11d
    . Position Description We are seeking a Senior Escalation Software Engineer to work closely with Customer Support and Enterprise… Primary Responsibilities Provide engineering-level technical troubleshooting for customer escalated issues that involve our most technically…
  • 3.4
    Radware – Sunnyvale, CA
    EASY APPLY
    Est. Salary $86k-$128k
    6 days ago 6d
    PoCs, solution demonstrations, trade shows, etc., Prompt escalation management gauging a situation and its criticality. Conduct… Careers / Systems Engineer - Sunnyvale Sunnyvale / Technical Systems Engineer - Sunnyvale Position…
  • 3.6
    Marketo – San Mateo, CA
    Est. Salary $48k-$101k
    11 days ago 11d
    customers deal with product challenges – join our growing escalationengineering team. Requirements: Relevant background from… Tel-Aviv R&D Escalation Team. Responsibilities: Review, analyze and solve customer issues escalated from 3rd tier…
  • 3.6
    Marketo – San Mateo, CA
    Est. Salary $70k-$96k
    11 days ago 11d
    EscalationEngineer Marketo provides the leading engagement marketing software and solutions designed to help marketers develop… customers deal with product challenges join our growing escalationengineering team. Requirements: Relevant background from…
  • 5.0
    Zoom Video Communications – San Jose, CA
    11 days ago 11d
    looking for a Partner EscalationEngineer in our San Jose office. The ideal Partner EscalationEngineer is passionate about… reactive and proactive on a day to day basis. The Partner EscalationEngineer is expected to be highly proficient in all areas related…
  • 4.2
    Aryaka Networks – San Mateo, CA
    26 days ago 26d
    Position: Solution & Escalation Lead Location: Bangalore, India Job Description: This individual will work closely… solution to customers. Be the point of contact for all escalations and complex troubleshooting scenarios. Educate existing…
  • 4.0
    VMware – Palo Alto, CA
    Est. Salary $72k-$142k
    26 days ago 26d
    Job ID R00928 VMware is seeking an Experienced EngineeringEscalation and Program Manager to both manage VMware Cloud SDDCaaS… will be a hands-on Escalation Manager dealing with complex technical situations by managing our engineering teams to overcome the…
  • 3.7
    ABBYY – Milpitas, CA
    EASY APPLY
    Est. Salary $92k-$140k
    NEW
    support: Take the lead in resolving critical customer escalations involving architectural and technical issues. Mandatory… processing workflow engine design and development; and the integration of ABBYY core technologies such as Fine Reader Engine, Smart Classifier…
  • 4.1
    Adobe – San Jose, CA
    Est. Salary $79k-$154k
    24 days ago 24d
    critical escalations for our enterprise customers. You will interact with and influence colleagues across the sales, engineering, and… and services ecosystem to ensure timely resolution of escalated accounts. Additionally, you will conduct root cause analysis, surface…
  • 4.3
    Redis Labs – Mountain View, CA
    Est. Salary $52k-$79k
    NEW
    of issues and for problem reproduction and escalation. Participate in new product development, customer training, and other support-related… problems as needed. Document issues and collaborate with Engineering (if needed) to provide solutions. Provide technical expertise…
  • 4.2
    Intuit – Mountain View, CA
    Est. Salary $140k-$175k
    NEW
    software layer, and the development of meaningful alerts and the escalation procedures Responses to monitoring alerts according to defined… Description Come join the Small Business Group as a Staff DevOps Engineer. Responsibilities Applies full understanding of the…
  • 4.4
    Google – Mountain View, CA
    Est. Salary $122k-$185k
    19 days ago 19d
    counsel, product design engineers, electrical engineers, quality engineers, failure analysis engineers, manufacturing partners,… helping investigate and drive product or module level safety escalation and resolving field safety issues. You will have the primary…
  • 3.6
    Amazon – Sunnyvale, CA
    Est. Salary $112k-$138k
    10 days ago 10d
    development across multiple teams Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the… collaboration with other development engineers is key for success. Ensure that appropriate software engineering practices are employed to…
  • 3.6
    Amazon – Sunnyvale, CA
    Est. Salary $78k-$114k
    4 days ago 4d
    Basic Qualifications: BS in Computer Science, Engineering or a related technical field 3+ years overall development…
  • 3.1
    The Judge Group – Sunnyvale, CA
    9 days ago 9d
    plus. Receive and respond to escalations from Desktop Support and field support team. Escalate issues to management, if necessary… Our client is currently seeking a SYSTEMS ENGINEER Location: Sunnyvale, CA Duration: 6+ months This job will have the…
  • 3.8
    Infinera – Sunnyvale, CA
    NEW
    well as root cause analysis Drive customer escalations to resolution with Engineering Reproduce field issues and assist with testing… Success: B.S./M.S. in Electrical Engineering 5-7 years of experience or Ph.D. in Engineering + 2 years of experience Strong…
  • 4.2
    HealthTap – Palo Alto, CA
    Est. Salary $36k-$52k
    24 days ago 24d
    applications · Experience leading and driving production escalations: monitoring, remediation, patch deliver, root-cause analysis… contributor to our growing engineering team, youll play a key role by taking ownership of our search engine development to improve…
  • 3.8
    Brocade – Sunnyvale, CA
    Est. Salary $131k-$191k
    11 days ago 11d
    responsible for investigating, troubleshooting, and resolving escalation issues pertaining to ZoneFlex products. Candidate is also… Sr. Staff/Staff Software Development and Sustaining Engineer/ Staff Engineer, in our Sunnyvale Headquarters office. The candidate…
  • 3.7
    GoDaddy – Sunnyvale, CA
    Est. Salary $104k-$151k
    5 days ago 5d
    Primary -MT Migrations, AO orders, OD orders, AWS ticket escalations Secondary - Outage Monitoring Expectations Broad… The CloudTech Engineer III’s primary responsibility is performing CloudTech fulfillment orders. Their secondary objective will…
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