Support Escalation Engineer Jobs | Glassdoor
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Support Escalation Engineer Jobs

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  • 3.8
    Imperva – Redwood City, CA
    Est. Salary $78k-$109k
    14 days ago 14d
    regulations. The Opportunity As an EscalationEngineer, you will be part of the Escalation Team in Redwood Shores, working alongside… EscalationEngineer - Redwood Shores, CA Our Company IT Security is a big deal. It’s in the news, growing rapidly, a…
  • 3.7
    Citrix – Santa Clara, CA
    Est. Salary $81k-$110k
    6 days ago 6d
    R7811 Senior EscalationEngineer - Networking (Evergreen) (Open) Job Posting Title: Senior EscalationEngineer - Networking… may be a good fit for our Senior EscalationEngineer opening. As a Senior EscalationEngineer you are responsible for the review…
  • 4.0
    Microsoft Corporation – Chevy Chase, MD
    Est. Salary $68k-$90k
    5 days ago 5d
    The Office Product Group support organization seeks a highly motivated SupportEscalationEngineer to join the Equivio and Office365…
  • 3.6
    Rockwell Automation – United States
    Est. Salary $64k-$90k
    NEW
    commercial engineering, product management, quality and sales. Work with all established Engineering and Customer Escalation Team processes… Job Description As a Senior Customer EscalationEngineer for Rockwell Automation, you will have the opportunity to act as a…
  • 4.2
    Datastax – Santa Clara, CA
    Est. Salary $67k-$94k
    8 days ago 8d
    bridging the gap between support and engineering and serving as the advocate for customers in escalation situations. In this role… customers on behalf of both support and engineering, serving as the primary point of contact for escalations in production systems and…
  • 3.9
    Juniper Networks – United States
    Est. Salary $51k-$77k
    4 days ago 4d
    product support personnel. Responsibilities: Provides expert support on hardware related customer issues escalated from technical… Provides hardware engineeringsupport to customers, customer support personnel and field support staff on systems and product…
  • 3.7
    Citrix – Alpharetta, GA
    Est. Salary $55k-$76k
    16 days ago 16d
    Requisition: R6324 EscalationEngineer - Mobility (Open) Job Posting Title: EscalationEngineer - Mobility Job… individual to join our Mobility App Delivery team as a Senior EscalationEngineer. We believe that the customer comes first and, you will…
  • 3.7
    BTI Systems – United States
    Est. Salary $44k-$66k
    NEW
    product support personnel. Responsibilities: Provides expert support on hardware related customer issues escalated from technical… Provides hardware engineeringsupport to customers, customer support personnel and field support staff on systems and product…
  • 3.9
    MapR – San Jose, CA
    Est. Salary $81k-$107k
    24 days ago 24d
    scalability bottlenecks and suggest solutions Work with support/QA/Engineering teams through the entire lifecycle of product/patch… technical articles/blogs as a part of Developer Support Assist in developing support tools for business integration and for monitoring…
  • 4.0
    Microsoft Corporation – Irving, TX
    Est. Salary $76k-$98k
    4 days ago 4d
    repeatable, escalated cases that may become politically charged.      Credibly represents Support by using expertise… issues. Responsibilities:      Brings escalated customer cases to resolution through advanced problem solving…
  • 3.0
    Posh Consulting – Redmond, WA
    Est. Salary $55k-$72k
    14 days ago 14d
    Senior SupportEscalationEngineer will focus on determining technical support scenarios, supportability asks, support workflow… CSS engineers. The Senior SupportEscalationEngineer is a critical role in the implementation of Azure Platform support capabilities…
  • Mandry Technology Solutions – Lubbock, TX
    Est. Salary $46k-$66k
    11 days ago 11d
    our clients end-users Support internal team of network engineers by serving as the primary escalation point for complex level… EscalationEngineer Company Overview: Mandry Technology Solutions is a rapidly growing Managed Services Provider that was recently…
  • 3.5
    Aspera – Emeryville, CA
    Est. Salary $77k-$102k
    17 days ago 17d
    responsible for handling the customer support situations that get escalated beyond the support team. This role requires an in-depth… greater in Computer Science/Engineering or related discipline (M.S. or PhD in Networking/ Systems Engineering is a huge plus). At least…
  • 3.1
    CSRA – Washington, DC
    Est. Salary $68k-$99k
    4 days ago 4d
    EscalationEngineer Apply Date posted 12/28/2015 EscalationEngineer All times are in Eastern Daylight Time.… Responsible for providing escalationsupport to the Service desk to ensure an issue is escalated to the proper resource required…
  • 3.5
    ServiceNow – Kirkland, WA
    17 days ago 17d
    Escalation R&D Engineer Location: Seattle ServiceNow, The Enterprise IT Cloud Company, is the industry-leading cloud platform… to be solved by support or PS staff. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues…
  • 3.9
    Waters – Milford, MA
    Est. Salary $50k-$145k
    NEW
    Service SupportEscalation Director is responsible for leading a team of Global SupportEscalation Managers and Engineers, in ensuring… overall day to day Escalationsupport provided to the Waters Global Field Service Operations Ensure that escalated customer issues…
  • 4.5
    Instart Logic – Palo Alto, CA
    Est. Salary $83k-$115k
    21 days ago 21d
    Responsibilities: As a part of our Customer Escalation Team, the Sr. EscalationEngineer at Instart Logic is passionate about and… inbound requests to Instart Logic support. Understand, follow and improve documented escalation and issue management policies.…
  • 2.7
    CHIPS Technology Group – Syosset, NY
    NEW
    customized solutions and make our clients feel one of a kind. Our engineers are keen on standardization and documentation for our clients… Job Description · 5-10 years' experience in a technical support position, preferably with a networking technology company.…
  • 4.3
    BlueCat – Philadelphia, PA
    Est. Salary $78k-$113k
    NEW
    expert technical support and understand and champion their needs. You will manage “mission-critical” supportescalations and serve as… responsible for escalating issues across multiple business units within BlueCat (e.g. Sales, Professional Services, Engineering, Product…
  • 4.1
    Pivotal Labs – Palo Alto, CA
    Est. Salary $60k-$85k
    30+ days ago 30d+
    EscalationEngineer - Data Pivotal's Story VIDEO As a recognized leader in disciplined agile and lean software development… your customers. You may never have held the title EscalationEngineer; you might have been a senior admin, a database expert…
  • 4.5
    Databricks – San Francisco, CA
    Est. Salary $52k-$108k
    NEW
    technical engineering which they have acquired the rights to under a Technical Support contract with Databricks. Escalation management… and engineering 6) Participate in occasional weekend on-call roster 7) Use all available resources to drive an escalation to…
  • 3.4
    NetApp – Research Triangle Park, NC
    Est. Salary $76k-$117k
    7 days ago 7d
    a member of the EngineeringEscalation team you will provide software engineeringsupport to customer support personnel and field… Summary: NetApp – Software Developer in Test / EngineeringEscalation Picture yourself working with the world’s best…
  • 3.6
    CommerceHub – Seattle, WA
    Est. Salary $67k-$106k
    15 days ago 15d
    seeking a Site Reliability Engineer with an emphasis on handling escalations from the customer support team. You will be part of… Might also Have Prior Customer Support/DevOps/SRE experience. Prior QA or Engineer-in-Test (SDET) experience. Experience…
  • 3.1
    Videojet Technologies – Wood Dale, IL
    Est. Salary $110k-$155k
    NEW
    Global Product Line Escalations – no escalations open > 100 days 85> of all inbound support calls answered in 10 seconds… high-performing application engineers. Core duties include leading the Global Technical Escalation process, applying unparalleled…
  • 3.7
    WE Communications – New York, NY
    Est. Salary $47k-$78k
    NEW
    Our ITSE will also support the Network and Systems Engineering team as needed and act as the primary escalation point for the Service… Services including administrative tasks, hands-on support, and escalations that directly relate to the resolution of our customer…
  • 3.7
    Riverbed Technology, Inc. – Bethesda, MD
    Est. Salary $86k-$124k
    7 days ago 7d
    around the globe. The EscalationEngineer will be responsible for providing technical and application support to our customers and… preferred. At least one year experience in a technical support or systems engineer / admin position, preferably with a networking technology…
  • 3.6
    CommerceHub – Seattle, WA
    Est. Salary $67k-$106k
    15 days ago 15d
    seeking a Site Reliability Engineer with an emphasis on handling escalations from the customer support team. You will be part of… Site Reliability EngineerEscalations Seattle, WA Last Updated: May 11, 2017 About CommerceHub CommerceHub has been a leader…
  • 3.7
    ABBYY – Milpitas, CA
    EASY APPLY
    Est. Salary $92k-$140k
    NEW
    Assisting in customer technical support: Take the lead in resolving critical customer escalations involving architectural and… from content. As a Senior Software Engineer, you will have an important part in supporting the ABBYY Text Analytics team, concentrating…
  • 2.4
    Telmate – San Francisco, CA
    Est. Salary $73k-$102k
    NEW
    solutions. ● Ability to respond to after hours issues based on escalation. ● Maintain a professional attitude and demeanor. ● Work… The Test Automation Engineer is an expert in automation, mentoring others, has excellent communication, proficient in debugging…
  • 3.2
    ShoreTel, Inc. – Austin, TX
    Est. Salary $61k-$87k
    12 days ago 12d
    The Technical EscalationsEngineer is responsible for troubleshooting and resolution of Tier 2 network, systems, and customer… on customer or partner escalations in hosted and premise based environments to provide immediate support for all applications in…
  • 3.8
    Tableau Software – Seattle, WA
    Est. Salary $115k-$171k
    4 days ago 4d
    from some of the top performance engineers in Tableau while helping Support and Engagement Engineers solve cases *Who you are**… of maintaining high quality in your code. You know how to engineer solutions that balance robustness, scalability and performance…
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