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Support escalation engineer Jobs

7,664 Jobs

  • Quality Engineer
    Portland, OR
    Easy Apply
    10d
    Responsible for support of operations to ensure quality and operational goals are met. The Quality Engineer will utilize an engineering… initiatives. Monitor complaint trends and data in order to escalate emerging issues appropriately. Advocates and fosters communication…
  • Senior Software Engineer, C++
    Troy, NY
    Easy Apply
    7d
    Senior Software Engineer, C++ As a C++ Software Engineer at WBNY (a subsidiary of Warner Bros. Interactive Entertainment)… rotation with the rest of the engineering team, and be an escalation contact for service incidents. Iterate and develop test…
  • 3.9
    Escalation Engineer
    San Jose, CA
    $73k-$94k   (Glassdoor Est.)
    3d
    Job Summary The Nutanix SupportEscalation team is responsible for solving some of the most complex and critical customer issues… Responsibilities: Debug, root cause and resolve customer issues escalated via Critical Accounts Program (CAP) Manage critical customer…
  • 3.8
    Systems Telephony Engineer
    Boulder, CO
    25d
    mainly Q-SYS ecosystem). This will include handling of escalatedsupport cases, interoperability testing, internal/external documentation… Overview The Systems Telephony Engineer will serve as subject matter expert for QSC products supporting SIP and analog telephony (mainly…
  • 4.4
    Product Integration Engineer I
    Peachtree City, GA
    $47k-$70k   (Glassdoor Est.)
    5d
    including, but not limited to, DBA or Testing best practices •Escalates urgent problems requiring more in-depth knowledge to appropriate… looking for a passionate and creative Product Integration Engineer I to join a specialized team to help build high quality, innovative…
  • 3.4
    Yardi Software Support Engineer
    Bloomfield Hills, MI
    $43k-$66k   (Glassdoor Est.)
    8d
    environment, apply today! The Yardi Software SupportEngineer provides advanced support and troubleshooting for Yardi and related… Search Returning Applicant? Login Now Yardi Software SupportEngineer Job Code: 2019-CORP-046 City: Bloomfield Hills…
  • 4.2
    Support Escalation Engineer - Tier III
    Washington, DC
    $57k-$76k   (Glassdoor Est.)
    13d
    years in a row! POSITION SUMMARY The SupportEscalationEngineer - Tier III supports multiple products and works with team experts… experts including development to solve escalated issues for the worldwide support team. Excellent communication skills, both verbal…
  • 3.7
    Software Support Engineer
    Greenwood, IN
    $54k-$78k   (Glassdoor Est.)
    19d
    http://www.ssi-schaefer.us. The Software SupportEngineer provides technical support for automated material handling software… Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution. Designs test scenarios…
  • 3.9
    Sr. QA Engineer
    Miami, FL
    $48k-$77k   (Glassdoor Est.)
    Easy Apply
    6d
    understanding our product and users in detail, identifying bugs, escalating concerns, and suggesting enhancements. Must be able to… our headquarters in Miami, FL is in search of our next QA Engineer. CareCloud’s environment is one of continuous learning where…
  • 3.9
    Network Engineer III
    Baton Rouge, LA
    $55k-$88k   (Glassdoor Est.)
    5d
    Manages production problems when they occur, escalate issues to the proper support personnel when situations arise Other duties… Linux operating systems Network Engineer I 3+ years of experience in supporting complex network infrastructure environments…
  • 3.9
    Network Engineer II
    Gonzales, LA
    $48k-$77k   (Glassdoor Est.)
    4d
    Manages production problems when they occur, escalates issues to the proper support personnel when situations arise Meets deadlines… JOB SUMMARY: The Network Engineer - Telecom participates in a vast range of operational and change management activities related…
  • 2.9
    Associate Escalation Engineer
    Durham, NC
    $86k-$113k   (Glassdoor Est.)
    4d
    this Position The EscalationEngineer will be responsible for providing technical and application support to our customers and… Qualifications: At least 3-5 years’ experience in a technical support position, preferably with a networking technology company.…
  • 3.5
    Technical Support Engineer
    Atlanta, GA
    $48k-$73k   (Glassdoor Est.)
    25d
    The Technical SupportEngineer will be part of a team of talented Support Engineers who provide the highest level of user technical… applications based on customer reported problems as escalated from the rest of the Support team. This tier two position is responsible…
  • 2.9
    Systems Engineer II - LINUX
    Greenwood Village, Arapahoe, CO
    $55k-$107k   (Glassdoor Est.)
    5d
    availability will be necessary to respond to escalated issues Will partner and support a close working relationship with team members… Client Reference Code: 244507 JOB SCOPE This Senior Engineer position requires a strong knowledge of Linux operating systems…
  • 2.9
    Systems Engineer III - Provisioning Platform
    Greenwood Village, Arapahoe, CO
    2d
    AppDynamics. Experience supporting Apache Tomcat and/or ActiveMQ . Job Code : ISY350 Systems Engineer III Exempt 247248BR… periodic cell phone availability will be necessary to respond to escalated issues. BASIC / MINIMUM QUALIFICATIONS Bachelor's…
  • 2.9
    Systems Engineer III - Red Hat Linux / Tomcat
    Greenwood Village, Arapahoe, CO
    $59k-$115k   (Glassdoor Est.)
    5d
    periodic cell phone availability will be necessary to respond to escalated issues. Additional duties as assigned by the manager.… Client Reference Code: 246809 JOB SCOPE Systems Engineer III is a member of our Systems Operations Department. Responsible…
  • 3.2
    Software Support Engineer- Office 365 Premier- Level 2
    Colorado Springs, CO
    $37k-$55k   (Glassdoor Est.)
    26d
    looking to add to our team of software support engineers. As a customer facing supportengineer your role will be to provide phone… Software SupportEngineer- Office 365 Premier- Level 2 Are you a natural problem solver looking for an organization where your…
  • 3.6
    Senior Wireless Network Engineer CISCO
    Arlington, VA
    $84k-$131k   (Glassdoor Est.)
    Easy Apply
    2d
    Network System Engineer to support a global network. This position is for a Tier 4 supportengineer to provide support for a Tier… the agency. The candidate will be responsible for escalationsupport (diagnosis, troubleshooting & resolution), Root Cause…
  • 3.3
    Principal Software Engineer
    Boston, MA
    9d
    searching for a Principal Software Engineer to join a talented agile team working to support, enhance and build products within… out appropriately, effectively communicates and responds to escalations/inquiries. Develops Build and Deployment guides. Identify…
  • 3.2
    Azure Apps Services Support Engineer - Level 3
    Colorado Springs, CO
    $39k-$61k   (Glassdoor Est.)
    24hr
    Azure Apps Services SupportEngineer - Level 3 Are you an experienced software supportengineer looking for an organization where… to add to our team of software support engineers. As a level 3 customer facing supportengineer you will provide phone and email…
  • 3.3
    Principal Software Engineer, Global Projects
    Boston, MA
    8d
    out appropriately, effectively communicates and responds to escalations/inquiries. Develops Build and Deployment guide. Identify… design Develops system/application architecture Supports the production support transition and implementation phases; responsible…
  • 3.8
    Principal Software Engineer-C++ Datapath
    Marlborough, MA
    $104k-$173k   (Glassdoor Est.)
    24d
    and Performance teams Work with customer support to address escalations Minimum experience + qualifications we look for… Description We are looking for experienced C++/Linux software engineer to expand our distributed file system team The position…
  • 3.8
    Principal Software Engineer-C++ Datapath, Seaport
    Boston, MA
    $104k-$173k   (Glassdoor Est.)
    23d
    and Performance teams Work with customer support to address escalations Minimum experience + qualifications we look for… Description We are looking for experienced C++/Linux software engineer to expand our distributed file system team The position…
  • 4.0
    Digital Solutions Front End Application Engineer
    Santa Clara, CA
    6d
    and address any critical production issues which have been escalated to the project team Provide recommendation for web site… We are seeking a highly motivated Digital/Web Software Engineer to help build the Agilent's next generation customer experience…
  • 4.5
    Senior Network Engineer
    Montgomery, AL
    16d
    resolution of incidents. The Senior Network Engineer will provide Information Technology support and troubleshooting skills while demonstrating… not limited to Mean Time to Repair (MTTR), ticket counts, # escalations. Responsible for communicating with and coordinating incident…
  • 3.2
    Help Desk Support II
    Fort Worth, TX
    $38k-$55k   (Glassdoor Est.)
    10d
    and schedule problems. Escalate problems (when required) to the appropriately experienced analyst, engineer or developer. Record… desktop technical support. Experience with desktop and server operating systems, Extensive application support experience with…
  • 4.0
    Security Escalation Engineer-Senior
    San Jose, CA
    $114k-$145k   (Glassdoor Est.)
    Top Company
    11d
    for a talented Engineer with customer support and scripting experience to be part of the Engineering Escalations team. The successful… Security EscalationEngineer What You'll Do You will help us resolve some of our customers' most challenging issues. The…
  • 3.9
    Claim Intelligent Automation (IA) Software Engineer
    Hartford, CT
    $60k-$105k   (Glassdoor Est.)
    Top Company
    3d
    action. Has the ability to reach sound decisions quickly and escalates appropriately. Demonstrates ability to optimize the use of… seeking an experienced Intelligent Automation (IA) Software Engineer to join a brand new IA Team! Here is a rare opportunity to…
  • 5.0
    Senior Systems Engineer SME
    Remote
    9d
    partner Escalation and Development Engineers Analyze and report software and hardware defects Manage customer escalations Perform… Job Details Title: Senior Systems Engineer SME Location: Remote, Remote Job Description: ID technologies, LLC is a growing…
  • 5.0
    Field Networking Engineer
    Clarksburg, WV
    27d
    talented Field Networking Engineer in Clarksburg West Virginia. As a member of ID Technologies Engineering Support Team, you will be part… partner Escalation and Development Engineers Analyze and report software and hardware defects Manage customer escalations Perform…
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