Support Escalation Engineer Jobs | Glassdoor
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Support Escalation Engineer Jobs

8,042 Jobs

  • Service-now.com – Kirkland, WA
    $67k-$96k(Glassdoor est.)
    NEW
    Description Escalation R & D Engineer Location: Seattle ServiceNow, The Enterprise IT Cloud Company, is the industry-… be solved by support or PS staff. Engage and collaborate closely with the ServiceNow R & D teams on escalated technical issues…
  • 3.7
    Mega International – Raynham, MA
    EASY APPLY
    6 days ago 6d
    . To support our fast growth in APAC, Europe and USA, we are looking for an experienced and talented Cloud Engineer based in… MEGA Cloud and promptly solve any operational incident. Escalate, if necessary, incidents to MEGA experts. Timely communicate…
  • 3.1
    CSRA – Washington, DC
    $62k-$92k(Glassdoor est.)
    13 days ago 13d
    EscalationEngineer Apply Date posted 12/28/2015 EscalationEngineer All times are in Eastern Daylight Time.… Responsible for providing escalationsupport to the Service desk to ensure an issue is escalated to the proper resource required…
  • 3.7
    Riverbed Technologies – Sunnyvale, CA
    $99k-$141k(Glassdoor est.)
    19 days ago 19d
    this Position The EscalationEngineer will be responsible for providing technical and application support to our customers and… Qualifications: At least three years experience in a technical support position, preferably with a networking technology company…
  • 4.2
    Datastax – Santa Clara, CA
    $138k-$187k(Glassdoor est.)
    18 days ago 18d
    with customers, serving as the primary point of engineering contact for escalated situations with both production systems and new… for both escalation flow and development in the organization Serve as advocate for users in discussion with engineering about…
  • 3.8
    Centrify – Murray, UT
    $48k-$74k(Glassdoor est.)
    10 days ago 10d
    seeking a Technical SupportEngineer to join our outstanding Technical Support team, providing world class support to our growing list… degree in Computer Science / Computer Engineering is a plus) At least 2 years of technical support or system administration experience…
  • 4.8
    Smartly.io – San Francisco, CA
    $52k-$88k(Glassdoor est.)
    6 days ago 6d
    Help launch products including supporting Alpha and Beta programs Handle supportescalations Quickly resolve advertiser issues… As a Service Operations Engineer, you’ll become an expert in what customers need and in solving their challenges hands-on. You…
  • 4.0
    Siteimprove – Minneapolis, MN
    $42k-$66k(Glassdoor est.)
    9 days ago 9d
    Technical SupportEngineers also take ownership of technical issues and work with fellow Technical SupportEngineers and our Development… The Technical Support team at Siteimprove is a critical part of our future success. Technical SupportEngineers solve internal…
  • 4.6
    Bright Pattern – Colorado Springs, CO
    EASY APPLY
    $32k-$55k(Glassdoor est.)
    HOT
    position will serve as a “Technical SupportEngineer” providing in-depth technical support and directing problem resolution. This… sourcing an experienced and highly motivated Technical SupportEngineer to join our growing Customer Success Team. This is a full-time…
  • 3.0
    Forcepoint, LLC – Austin, TX
    $68k-$93k(Glassdoor est.)
    5 days ago 5d
    openings for Senior EscalationEngineer to continue development, enhancement, implementation, and support of Forcepoint's Skyfence…
  • 4.2
    Collibra – New York, NY
    $41k-$66k(Glassdoor est.)
    9 days ago 9d
    Collibra seeks to expand our SupportEngineering team with the addition of a Tier II SupportEngineer to our NYC headquarters. Collibras… Collibras Tier-2 Supportengineers provide support that increases Collibras credibility as an organization with world class personnel…
  • 4.0
    Aryaka Networks – San Mateo, CA
    5 days ago 5d
    interface between customers and the support organization. Work with Product Management and Engineering subject matter experts to understand… discipline. 7 to 9 years of customer facing experience as a SupportEngineer in the networking domains. Good understanding of various…
  • 3.4
    Casa Systems Inc – Andover, MA
    $64k-$91k(Glassdoor est.)
    HOT
    or equivalent combination of both. Prior Tier-2/3 support or escalation experience in a telecom/networking products environment… the world. We are seeking to hire a Senior Technical SupportEngineer to join our growing Technical Call Center team located…
  • 2.8
    Deluxe Entertainment – Burbank, CA
    6 days ago 6d
    application availability and performance. • Primary escalation point for support on issues/question around the application. • Participate… Number 17-0327 Post Date 4/3/2017 Title Sr. Engineer, Application Support City Burbank State CA Description JOB PURPOSE…
  • 3.5
    eResearchTechnology – Pittsburgh, PA
    $41k-$64k(Glassdoor est.)
    NEW
    Senior Technical SupportEngineer may also be responsible for the monitoring and triaging of incidents escalated to the ERT Advanced… and Facebook. ERT is hiring for a Senior Technical SupportEngineer that will be responsible for performing detailed analysis…
  • 3.7
    Resolvit, LLC – Raleigh, NC
    $76k-$109k(Glassdoor est.)
    24 days ago 24d
    Software Engineer/EscalationSupport you will be part of the QA organization and a member of the EngineeringEscalation team. In… Business Better Join Resolvit as a QA Software Engineer/EscalationSupport and be part of a creative, forward-thinking team.…
  • 5.0
    Bowman williams – Washington, DC
    $67k-$102k(Glassdoor est.)
    12 days ago 12d
    III EscalationSupport for local clients in NOVA, DC and MD. The EscalationSupportEngineer will be the top tier support for… System Engineer – Tier III EscalationSupport Bowman Williams Staffs the Cloud. We are seeking a System Engineer that…
  • 4.0
    Microsoft – Issaquah, WA
    $118k-$201k(Glassdoor est.)
    11 days ago 11d
    processes in large global support organizations to lead transformation and drive change in the Escalation capability for CSS globally… Consumer Escalations teams in CSS. Core Responsibilities: Leadership: Strategic leadership and oversight for support exceptions…
  • 3.7
    Riverbed Technologies – Bethesda, MD
    $87k-$125k(Glassdoor est.)
    NEW
    this Position The EscalationEngineer will be responsible for providing technical and application support to our customers and… preferred. At least one year experience in a technical support or systems engineer / admin position, preferably with a networking technology…
  • 4.0
    Spoken Communications – United States
    EASY APPLY
    6 days ago 6d
    , technologies and protocols Provide escalated levels of troubleshooting and support the voice infrastructure Use ticketing… groups to support end users Perform on call duties and engage in troubleshooting conference calls Act as escalation point for…
  • 4.0
    ASML – San Jose, CA
    $55k-$88k(Glassdoor est.)
    HOT
    appropriate support and assistance to less experienced ASML personnel as necessary. Expediently escalate issues to supporting resources… customer. The Customer SupportEngineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance…
  • 4.3
    MasterControl – Salt Lake City, UT
    $41k-$60k(Glassdoor est.)
    18 days ago 18d
    Provides backup support to other Enterprise Support team members Works directly with EscalationEngineers to assure resolution… SUMMARY The Enterprise SupportEngineer (ESE) provides in depth, high-level technical support to MasterControl customers.…
  • 4.2
    Nextiva – Scottsdale, AZ
    $51k-$78k(Glassdoor est.)
    6 days ago 6d
    Troubleshoot service degradations Assist Tier 2 Support with escalated issues Resolve database discrepancies, verify bugs… for someone to join our Customer Systems Engineering team. Customer Systems Engineering is the team that handles any issues Tier…
  • 3.5
    ServiceNow – Kirkland, WA
    26 days ago 26d
    Escalation R&D Engineer Location: Seattle ServiceNow, The Enterprise IT Cloud Company, is the industry-leading cloud platform… to be solved by support or PS staff. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues…
  • 3.7
    Endsight – Berkeley, CA
    $83k-$125k(Glassdoor est.)
    NEW
    Serve as a mentor and point of escalation for Systems Administrators and Field Engineers as they grow and develop. Proficiency… Endsight, we are looking for Field Engineers, Systems Administrators, and Senior Engineers for an extraordinary career in Information…
  • 4.1
    Unitrends – Columbia, SC
    $46k-$77k(Glassdoor est.)
    13 days ago 13d
    and configuration support to our customers. Effectively and efficiently manage customers, cases and escalations Mentor, encourage… Customer SupportEngineers L2. Our product sits on over 100 platforms so no day is ever the same. The Customer Support Engineer…
  • 4.3
    MasterControl – Salt Lake City, UT
    $39k-$59k(Glassdoor est.)
    18 days ago 18d
    Provides backup support to other Enterprise Support team members Works directly with EscalationEngineers to assure resolution… SUMMARY The Technical SupportEngineer (TSE) provides in depth, high-level technical support to MasterControl customers.…
  • 4.1
    DOOR3 – New York, NY
    EASY APPLY
    $51k-$82k(Glassdoor est.)
    6 days ago 6d
    Ecommerce SupportEngineer We are is seeking a Customer SupportEngineer to join the Ecommerce Support Team. This position… case management, knowledge base, defect & escalation management. Experience supporting and troubleshooting eCommerce applications…
  • 3.7
    Incapsula – Redwood City, CA
    $94k-$134k(Glassdoor est.)
    NEW
    requirements and DNS configurations. Work closely with Support teams, Engineering, Upper Management, and Sales to advocate customer… on-boarding projects, consulting assignments and technical escalations, as well work closely work with Incapsula’s HQ teams (Dev…
  • 4.8
    Zoom Video Communications – San Jose, CA
    $81k-$110k(Glassdoor est.)
    4 days ago 4d
    looking for a Partner EscalationEngineer in our San Jose office. The ideal Partner EscalationEngineer is passionate about our… reactive and proactive on a day to day basis. The Partner EscalationEngineer is expected to be highly proficient in all areas related…
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