The TechnicalSupportManager provides day-to-day general management of the technicalsupport team, including staffing and development, as well as technical……
Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Queue Management: 4 years (Required).…
Ideally, qualified candidates will have prior customer service experience in the insurance industry and have a current insurance license (however, this is not……
Work is routinely performed offsite in various client locations; a valid driver’s license and clean driving record is required. *$60,000-$70,000 Annual Salary.…
Collaborate with the team to develop and implement strategies for ticket backlog reduction. Continuously explore and suggest improvements to internal tools and……
Additional duties : develop, revise and deliver operational training classes; develop and revise technical content through a variety of technical portals;……
Flexibility to field phone calls, pager or system alerts and provide remote or on-site support to clients outside of normal business hours, including weekends……
Provide mentorship and training to help desk staff to enhance their technical and customer service skills. Ensure compliance with state-specific regulations and……
Ensure all incoming inquiries are responded to in a timely and accurate manner. The Operations Manager provides leadership to the Operations team to ensure……
Answer and service help desk calls. Provide front line support for clients seeking assistance addressing a wide range of computing requirements: o Remote……
A bachelor's degree in computer science, information technology, or a related field is often or 7+ years of IT experience. Read documents, reports, files etc.…
Experience with PC based systems/applications, web tools, and MS Office. Successful candidates will have previous experience working in the manufacturing,……
Provides technical guidance, training and leadership to Level I/II technicalsupport staff. Provide technical escalation support to Level I/II technical support……
Work collaboratively with program engineering and operations teams to co-develop integrated hardware/software solutions to keep the end user compute product……
Answer calls and emails to our service desk, entering tickets. Log detailed activities, track calls/requests using ticketing software, and maintain historical……
Technical Competency – Minimum of five (5) years experience in day to day use and reporting of ERP systems related to order entry, customer accounts, and……
Provides leadership and guidance, ensures necessary resources and tools are available to staff, trains staff, monitors work, and evaluates the performance of……
Each staff member has their own computer and phone that only they use. Identify technical and satisfaction trends and provide “voice of the customer” feedback……
Specific duties of the position include: Working with business owners to understand risks and related controls in the Enterprise Risk Management, Treasury,……
Responsible for coordinating and planning maintenance events with the customer to ensure high availability and reliability of the equipment; requires effective……
As a part of a development team, this indiviudal will have development and support responsibility for business users, including trouble-shooting and problem……
The ideal candidate will understand and be able to communicate technical aspects of diverse fiber optic connectivity applications, lead the CSR’s, manage key……
Answer incoming phone calls, respond to e-mails and faxes. Forward leads from prospects to sales then work with sales and engineering personnel to convert to……